Reviews (100)
Richard is the man. I had an issue with my central AC unit. Instead of scheduling services for days down the road, he told me how to fix it myself. He thought me to perform maintenance that would've otherwise cost me hundreds. Thank you.
To be honest, it was very unespected to receive help over the phone knowing that perhaps other type of person would come personally and charge me for something that was simple but when you don’t know about AC everything is complicated. Thank you so much Ritchi, God bless you and I would trust to call you if I need help again!🙏🏻👍
I have been using Richie from 24/ seven a/c for 10 years . Great guy , honest and fair pricing . He's the only guy I would call
Richard is the most compassionate and helpful business owner I have ever dealt with! We just moved to a new townhome and being new to the area, I didn’t know who to call for help with our ac. I read the reviews and decided to give 24 seven a call. Richard answered himself, asked me my address and to described the problem. He explained that they had a big job and he wasn’t going to be able to send anybody that day, BUT he didn’t want to leave me and my family with the problem for one more day. He asked if I could send pictures and offered to walk me through some possible solutions. The whole time I was wondering:1- how is he going to charge me for an over the phone consultation? and 2– could I realistically fix the ac myself? He was wonderful and walked me through all the possible things I needed to check until we found and fixed the problem! We spent hours back and forth with calls, text and pictures particularly because that day Richards’ mom was in the hospital waiting to have surgery!! This was beyond good customer service, it is being a good and compassionate person ❤️ He could of simply said that he was sending somebody the next day and charge for the visit. Instead he simply helped. We would never do business with anybody else and I will recommend hiring you every time. Thank you Richard, my family and I appreciate you!
I highly recommend this company. Not only did Richie respond to a 5am text but he was at my house at 7:50 and we had cool air blowing at 8:05. Thank you.
I called Richard for an AC check-up. But he only checked the low-side refrigerant pressure, so he thought the refrigerant was low when it was not--the real problem was a bad TXV valve. I paid over $150 for adding refrigerant that was not needed and made the system run worse--it used more energy and couldn't cool well. I asked Richard and he said nothing to worry about, no need to check the high-side pressure. Not true. A couple weeks later I had to call another AC company. They diagnosed and replaced the bad TXV valve under warranty, took care of the refrigerant overcharge that Richard had put in, and now it's running fine and using way less energy. When I contacted Richard about what happened he said that was just their "opinion," refused to take any responsibility, and left an angry voicemail. The only reason this review is not one star is because he did clean out the condensate drain line. I would not recommend if you need any kind of thorough diagnosis or repair. [Regarding owner response] This is just more failing to take responsibility. Only one other company came out (not two): they were Bryant-certified and they diagnosed and replaced the bad TXV valve that 24 Seven missed. Also not true that unit was running "fine" after 24 Seven came out--as noted above, it made loud banging and rattling noises and was consuming more power than normal. I let 24 Seven know about those issues and he said not to worry, he had heard louder units.
24 Seven is extremely professional. I had a serious blockage in my condensation drain line, which I could not clear using any of my usual methods. Rather than having me pay for an emergency service call, Richard walked me through some more heavy duty techniques, so I could get the unit back up and running tonight. My family and I greatly appreciate it!!
Arrived within the hour, fixed the problem in even less time. Very professional, knowledgeable, and friendly. Had all the parts and tools necessary to get the job done right. I am glad to have found an excellent residential HVAC company that I can count on.
Came home from church and our AC was down. Give Richie a call and even though he was busy on another job talked to me through getting my AC unit back up and running. Definitely know who I am going to utilize in the future, excellent customer service!
Just called this place because my ac wasn't coming on after returning from a trip. In a 2 minute phone call, he diagnosed my problem, told me how to fix it, and even gave me a referral if needed later. Thanks for being our superhero!!! Definitely recommended!
My A/C suddenly stopped working one day and I called 24 Seven Air Conditioning. I had the pleasure of speaking with Richard, who was extremely helpful. As soon I explained the problem, he gave me instructions on how to fix it myself. He was very nice and patient while walking me through the process. And it worked! My A/C was back to normal that same day. He is very professional and I think his guidance fit under an ethical behavior. I would strongly recommend his services. Thank you so much for your help!
I called Richard at 24 Seven Air Conditioning after my AC unit stopped blowing cold air. Although he had a packed schedule, he was able to squeeze my service call in and in less than 30 minutes had my AC blowing cold air again. Not only was he quick and professional, his work and prices can't be beat. Being new to the area it is great to find a company that is honest and trustworthy and who will do the job that is needed and not look to pad the bill just to make a quick buck. I highly recommend Richard and 24 Seven Air Conditioning and will definitely be using him for any additional AC issues. If I could give 10 stars I would!
I had the most amazing experience with Richard at 24/7 AC. My unit went down on a Sunday, he called me right back and within seconds he had it up and running over the phone. They are the most ethical and honest servicemen I have ever dealt with. Looking forward to scheduling regular maintenance and they have a customer for life.
Amazing service! Very professional and courteous staff that responded quickly to my request. I have a newborn in the house and frantically called around to see who I could have help me out the soonest and this company delivered.
I called with a dripping AC issue on a Saturday night and the gentleman called me back and walked me through how to fix it. This is the type of customer service that I greatly appreciate and will call when I need repair and service in the future. He could’ve made money by doing a service call and instead chose to help me out at no cost over the phone.
They are the best, Richie is the type of guy that gets the job done. this is the guy that answer the phone on Sundays and go and help you, like he did to me, if you have the opportunity to meet Richie you will see he's a very honest man and he will give you a very reasonable price. Just do me a favor?? call him if you have issues with AC. thanks Richie
The community has spoken and they were right! All the recommendations were 100% true. I called 24 Seven Air Conditioning and spoke to Richard who did everything he could over the phone to resolve the issue I was having with my Nest thermostat install. He eventually solved my issue even after Nest customer service told me it was not compatible with my Trane AC unit. I would recommend anyone with AC issues call him, I know I'm never calling another AC person after dealing with Richard. You got a customer for life. Thanks again!
Richie and his team will be my go-to A/C team moving forward. It is challenging to find integrity, great service, and execution all in one package. Richie not only looked out for my best interest, but also was efficient and friendly. If 6-stars was possible I would push to give them 7.
The owner of 24 seven A/C service INC. Mr Richie is an angel 😇. I called him late Sunday night and left a message with him and he called us right back and scheduled a service call for the air conditioning at 8:00 am. He called 20 min ahead that he’s on the way and showed up before 8am. When we turned on the unit to diagnose it turned on right away. So he refused to take any money, even though it was raining hard and he had to later into a few inches of water to get to the unit. This man is professional and a good human being. 10 Stars ⭐️ for him and he will be recommended to all my family and friends. 👍🏼👍🏼
I called Richie and although he was terribly busy with an urgent job he was very kind to give me time to walk through my issue and help me figure out what was wrong. Very happy with their dedication and honesty and I would be more than happy to use them in the future. Thank you so much Richie, you need your own YouTube channel!