Reviews (100)
Outstanding company with top notch plumbing, and electric technicians. They value their employees so it is apparent in their great work and positive attitude towards customers. I've heard it from so many of their technicians I have seen it myself over the years.
Scheduled appointment 2 days in advance received follow-up text in regards to having an appointment but I was in no call no show Even after three calls to try to get a response terrible company
Shane and Amy were a breeze to work with. They gained a lifetime client in me when they assisted with an emergency repair at my medical office building in Orlando. Great folks!
If you see any of these vans on the road, STEER CLEAR. They will cut you off, won’t use their blinkers, slam on their brakes and attempt to run you off the road. The most unprofessional and unsafe driver I’ve ever seen.
I am beyond please with their services. I live in a fairly new apartment, but never would I have never thought I'd be dealing with a new faulty water heater. After 3 months of not having consistent hot water and the apartment complex's maintenance crew not being able to fix the problem, I had enough and management contacted Westbrook. Lester and his assistant were very attentive, professional and detailed. He followed up to make sure that everything was OK. I am beyond pleased with their prompt, professional and diligent work.
I ordered a tankless water heater to be installed on my property June 27, 2019. It took them until December 2019 to finally install the water heater. Now they claim I still have an open permit on my property and they haven't been able to get in touch with me about closing it. Wrong. I have repeatedly sent emails and phone calls (the person is never "at her desk") so I have left message after message with no response. It is currently July 27, and I still have an open permit. Wish someone would get it fixed for me. Don't know if I would recommend this company for anything in the future. No follow up.
I signed a contract with Westbrook to install a tankless gas water heater in APRIL 2019. It’s now January, 2020 and they still haven’t finished the work that was contracted! They came to my house 4 times since that date to evaluate and coordinate with TECO gas to install new gas lines (old meter was defunct) and prepare to install the tankless water heater and also hook up my gas range. Each time they had an excuse for why they couldn’t do the job on that particular date. The final time was on JANUARY 30, 2020 when the tech came and said he needed another tech to do the work and had no record of the gas range installation, even though I’ve had 8-10 phone and personal conversations detailing the work order. When I called to reschedule, Robert Valentin, Director of Customer Support, was anything but helpful or professional. He repeatedly talked over me, gave conflicting information and told me I was unreasonable and rude. Quite the opposite, in fact. He quoted me $1,270 to do the work when I was originally quoted $300 in April then told me to find another contractor if I didn’t like it. I set up a time 2 weeks later for them to do the work because I haven’t had an oven for 9 months! The last thing he said before hanging up was to ...”get another contractor if I was unhappy with their service” and he apparently heard me say ‘go to hell’ as I hung up. He called back 5 minutes later and said they would not be following up because of my comment, and that I was “rude and abusive”. After 9 months of waiting for them to do their job, Mr. Valentin could have gone to hell and back a thousand times! A passive-aggressive personality with no background information should not be head of Customer Service! This is the WORST sense of responsibility and customer attention I’ve ever experienced!!!! Dr. Paul Skomsky
I had an appointment to put in a new shut off valve for the oven. My appointment time came and went. I called to check on things. Was told a message would be given. It is now more than 3 hours since I called. Nothing. My business is going elsewhere.
Westbrook no longer installs HVAC systems for residential clients. My installation occurred in May of 2015. I purchased a Trane system with the 10 years parts and service warranty offered by Westbrook, not the manufacturer. The service call this month was the first time I sought warranty work. I couldn't locate my warranty but warranty dept agreed to retrieve it from long term storage 2 weeks ago. Despite subsequent calls, I've never received the information As a result, I paid out of pocket for repairs. The original system cost $6600, no small amount to heat and cool a 1700 sq ft home in 2015. At the time, Westbrook provided the warranty valued at $800 with the unit I purchased. Therefore, it's likely that I am amoung a number of consumers who bought a more expensive product because it included this valuable extra benefit.
TECO came to my house and told me there was a gas line break in my area and they would have to turn my system off for a few hours. Later that day they came back to turn system back on and said they “found” a small leak and I should outside company to fix it. I called Westbrook and set up an appointment to repair problem.David(Westbrook) came at scheduled time and checked system and found only a fitting needed to be secured. After a call to his office they stated their would no charge. Professional and honest, that is how Westbrook Services treated me.Thank you!!
It has been nothing but great people with great ideas. They made me feel so comfortable from day one. My background is extensive and with dealing with each and everyone of the Westbrook teammates, I never felt out of place or uncomfortable. Westbrook is definently building a different culture, on of which many talk about but never apply. It's going to be my honor and privilege to uphold all of Westbrooks, visions, missions, values and continuous growth. Thanks for the opertunity!!!!
These guys are a HORRIBLE. I spent $7000 with them on a new unit and they have been to my house making repairst more than 12 times in 2 years since it was installed! No lie! Now they ENDED their residential division. This company is horrific, have no clue what they are doing, customer service was horrific, salesman not knowledgeable, sold me a line of goods and I fell for it and now I have a unit that is once again not working right.
My association with Westbrook Service Corporation spans over 10 years. As a "comfort club" member I receive a routine tune-up and maintenance of my a/c unit twice a year. I have met several technicians over the years and each one has been punctual, polite, knowledgeable and professional. It has always been a pleasure, and my equipment has been running very efficiently. I highly recommend this company for air conditioning and I would assume they do a superb job with plumbing and electrical also. Update 2019 Was informed by Westbrook that they no longer do residential a/c service, only commercial business.
Terrible experience. Two days of false promises and missed appointments. I was provided a service window of 1-5pm for an A/C service call. I was told the technician would call 30 minutes prior to arrival. At 5:15pm I still hadn’t received a call. I called the office and the woman said she couldn’t help me but would have someone call me back. A technician called me at 5:25 and told me he was on a service call and didn’t know if he could have someone come out today. I asked why no one had reached out to me and he told me that’s an issue between me and the “office”. A woman from the office called and said they were too busy and couldn’t send someone out tonight but promised someone would show up at 8am the next morning. I have had two technicians call and say they are busy with other calls and don’t know when they can make it. Westbrook has no problem making false promises and wasting customers time.
I am a combat wounded disabled vet and I will never recommend these people to my veteran groups after screwing me over like this: Our A/C stopped cooling sometime last night, so I called them this morning and a nice lady said that a man would be here today. I called again after lunch and that nice lady said the tech was in Longwood (we are South in Conway) but he would get to us today. We missed a later call from the tech, but in the VM he said he would come as he worked down his list. We called the tech back tonight to check again and were told that he was done for today... I understand, late, busy day, but we could have used the 11 hour wait to contact other repair companies if only they had advised us that they really weren't going to fit us in today. After sweating through the entire day in waiting for Westbrook, I am somewhat annoyed, especially as I told them the a/c IS NOT WORKING; it is over 90 deg in the house. I now am trying to find a better company to come tonight or tomorrow early.
To make the house more energy efficient, I called Westbrook to come out and give me a quote on replacing my 40+ year old ductwork. I was requesting a metal duct trunkline for the two main runs in the attic, and flexible ducts for all the outlets and returns. We settled on the metal ductwork and one flex return. The day the truck arrived to do the work, they started unloading the ductwork. No metal ducting for the trunklines! I asked why no metal, and was told that wasn't what they were given. When I showed the signed contract for the metal, they said they needed to call the office. The office said they would send someone out to look at the situation. A man came out, walked through the attic, came down and said he would call me. The call came and they told me it can't be done. I said but we have a signed contract. What does a signed contract mean? They didn't return any calls in the future, and stated they just can't do what the contract says. So they don't deserve any stars for not standing by their word, and contract. The one star is because the note can not be posted if no stars are selected. Good luck using Westbrook and what they stand for.
Got them through the gas company. Made an appointment on Thursday for Monday morning 8 AM. On Friday at 4:50 they called and canceled it , left me a message had a big job at the hospital and couldn’t make it. Tried calling back left several messages never heard back from them.
We had a brand new system installed in July 2018. Westbrook has moved away from residential which would be fine if they had referred us to a competent company to handle our warranty repair. The system has totally stopped working and the company they referred us to wants to charge us for the repair. It's only been 7 months since it's been installed. Maybe they got out of residential because they knew something was up? This is unreal. #prisoner
Had an HVAC problem over the Labor Day weekend. Westbrook responsively dispatched Gene to our home where he immediately identified and spot welded a leaking evaporator coil, and placed a new coil on order. The service and demeanor were outstanding!! Thank you!
As long time members of Westbook's Comfort Club we have found this 'local' company to be professional, responsive, and competitively priced for all our electrical, plumbing, gas and HVAC needs. The most recent event was the installation of a tankless hot water system to replace one installed by another plumbing company years ago (which we later found out was not an adequate size system for our home size). The Westbrook technician, Mr. Jay Jones, a Westbrook star employee, provided professional, honest, and a 'plain language' assessment of what our home requirements are and which tankless system was best suited to meet those needs. He patiently answered every question regardless of how trivial. He consistently demonstrated that he would not be satisfied until we were satisfied! Westbrook and technicians like Mr. Jones are the reasons we will continue to be loyal customers of Westbrook. UPDATE: Another Project, August 2018. We contracted Westbrook to do a major re-plumbing project throughout our home due to the fact the house was built in 1993 using Polybutylene piping, the standard for homes in Florida built between 1975 and 1995. This type of piping deteriorates over the years and 'pin hole' leaks start occurring. We decided to be proactive and remedy this problem. Westbrook has always beens our 'go to' company for all types of repairs. We discussed the scope of work and Mr. Jay Jones (Westbrook Field Supv.) provided an estimate. . .which included drywall repairs, less painting. Plus, Westbrook includes a 10 year warranty, double the standard industry warranty. The two plumbers dispatched to our house (and Mr. Jones) were 'Barry' & 'Gino'. Excellent customer oriented professionals, respectful of our home in minimizing the work impact and associated dust, etc.. Very proactive in making recommendations during the 3 1/2 day project that would help preclude future problems. These gentlemen from start to finish were the best!!! The follow-up dry wall work