Reviews (13)
They made horrendous errors on a cash account and invalidated 55 (Yes, FIFTY FIVE REGISTERED WARRANTIES) 10 year parts and labor warranties and called it a write off. They are going to be writing off a LOT more when I am done with these crooks. Absolute con artists, stay far away from this place.
Excelente servicio y muy prefesionales
Just an awsome facility with everything you want under one roof.
Have to go to corporate over this staff. Horrible experience, if Bobby and Todd come in to your shop to try and sell you a dream DO NOT fall for it. I'm actively fighting charges we PROVED we paid for, we have a cash account and were illegally set up and charged under a credit account. Reversed that, then my card was illegally charged $5000 and when I address it I get 7 bills for $573 a piece for "warranty registrations" when I had 50 units with no backend charges, these all of a sudden appear AFTER my dispute starts (spite charges). We showed our bank account records as PROOF that the $5000 was indeed taken out of our account originally. This was in September, it is now December and they have not satisfied what we have PROVED to be inaccurate. They continue to spam me with these fake invoices via email and write "valid charge" on it to justify it. I have asked for the signed copies from my company of the invoices in question, to date have not received. The sheer incompetence of this office and staff is mind boggling. Will now need to go over the Regional Manager Bobby Pickney, who doesn't care, won't respond to calls or texts, delegates everything to Todd who can't do anything about these issues, or DeeDee who is absolutely awful and has been instructed not to speak to me because I questioned competence due to clear lack of it. If anyone else at Johnson Controls can help me I would appreciate it. But I have had a nightmare of an experience including an $8,600 bill that is 100% bogus.
They don't sell supplies to you unless you have a business account
When you call before you get there plan on being on hold for 30+ minutes and getting routed to a different location when it eventually does go through. If you go to the location plan on a locked door and a sign saying to call and let them know you are at the door, you'll be on hold 30+ minutes again until you get a different location and they tell you that location is understaffed and there's nothing you can do, just keep calling. A massive warehouse full of stuff to sell, and no easy way to buy it. The staff is nice and looked overworked, the issue is with whoever is in charge, it used to not be like this at this location.
Good parts house
Very helpful
Not for the homeowner do not go there they don't want to talk to you not least you have a license
Pick up A/C part for home. Great customer service very friendly.
Brenda was extremely rude. Why do people like this get hired to answer the phones?
I've had a bad experience in this place due to the lack of good customer service of a certain employee who's name is Justin. If poeple dont want to work or serve good customers they shouldnt be in the customer service field or work at all. I really hope they would build another York hvac supplier near orlando area because at this certain one i hope to never go again and find this certain individual.
Great customer service and God for get York parts