Reviews (100)
Military family overseas returned home fourth of July weekend to ac not working. Unit was replaced a few years ago, but was under warranty. Tech from this company came out, did a dye test, detirmed there was a leak within the coils. Confirmed part was under warranty then proceeded to send a quote for $2400 for labor to replace the part. We asked how many hours of labor and what was the rate. We were told it was four hours to repair. Basic math would conclude that's over $600 an hour for this repair with freon being included under our already paid for plan with them. We've lived all over the US being military and have had our fair share of ac unit issues, and I've never paid this much for the a coil replacement and freon. Shady business practices getting you in labor when items are under the warranty.
The customer service and communication have been excellent. I can imagine they're very busy during this hot summer but the response was fast and the technician's visit was convenient with my schedule. I appreciate that Drew took the time to explain the issue and the solution and followed through with a temporary fix since there's a holiday this week. Five stars from me.
This experience has been everything I hoped for. First, all commitments made by Our Place have been met, and in a timely fashion. The technician, Drew has been a pleasure to work with. He knows his business, is generous with his time, and was very clear about all the possibilities for taking care of the problems. He was able to make stop-gap solutions work until the root cause of the problem could be repaired. A real profesional.
The tech, Jason, was very professional and knowledgeable. He was able to figure out the reason our AC unit was leaking right away, and quickly fixed the issue. Would highly recommend their services.
First go around they were supposed to be doing a motor on my Ac it stopped in few hours. They were supposed to send someone the next day turned into 3days no calls other than to keep rescheduling without explanation. After this time once it was hooked up it blew my breaker had to call another ac service guy to fix that my calls were repeatedly ignored from this company. So now 8 months later and monthly service charges for the contract but never maintenance it supposedly the motor blew again as I was told by them either 925 for new motor or 9400 for new system. So i called another contractor system was fixed in 5mins they put size 5 compacitor on size 10 motor. But by there account mustve blown another motor i wouldnt reccommend them if they were last ac company on earth and lava was flowing thru my living room
Less than a mth old paid for top of line he unit 18.1 gree had 2 inspections and 3 techs out here after the 3rd tech who put dye in line notices there is 5 leaks sent someone back out fixed it no follow up call and still not cooling like the $15,000 new unit should be!, 12am now and sweating yet again and unit has been on 67 this whole wk. ridiculous! My parents new unit carrier 74 in there house and ice cold! All the time And we got the lifetime package as well!!! Fix our unit right !! So we don't have to keep dealing with this for next 10 years +
We had a great experience! Jason got our AC up and running in no time at all. There were text updates before the tech (Jason) arrived and when he did arrive he clearly explained and resolved our issue. They have a new customer.
Great team of guys, from the inspector for the quote to the install guys. Super helpful, clean and efficient. Literally less then a week from quote to install, couldn't be happier. Thanks guys!!!
My AC went out and I was researching online for immediate service. I was contacted immediately by this company and Adam was at my door within an hour. Adam was very informative and professional. He went above and beyond with his wealth of knowledge and had my AC working within 30 minutes after he arrived. I would recommend Adam for your AC service.
Drew was excellent to work with today! He was extremely responsive, carefully listened to my issue, and offered a solid and reasonable solution. Additionally, when there were a couple of outstanding questions, he quickly found a resolution and followed back up with me in a prompt manner. I would be happy to work with Drew again in the future!
After an closeby lightning strike this afternoon, our electricity blinked off for a few seconds...came back on and everything was operating ok...after a while I noticed the air temperature had gone up 5 degrees. Checked thermostat...air handler was running but warm air coming from vents. Outside unit not running....flipped breaker and still nothing. By now it was almost 7pm...called Our Place and technician Jason was here within 30 min...in that time period the a/c began to cool. Jason thoroughly checked everything out...and did an overdue preventative maintenance....and assessed some other issues such as surge protection and coil cleaning....did not try to push any additional work....nice professional guy. Will use this company again! Thanks Jason....
Adam has been so helpful with my ac problem and has explained to me how I can get the best use out of my equipment, he walked me through the procedure to set up my system.
Ryder and Victor were on time, efficient and polite. Ryder also had some excellent ideas on how to improve the system.
I called this company to replace three duckworks did they not want to go under my mobile home to replace the the third one and they charged me almost $2,000 I called another company and they came and install for one the duct work that they didn't want installed under my mobile these people are not professional👎 I will not even give him one star
I called and asked if someone could help me find my air handlers filter, as I was experiencing a nasty smell. I didn’t need much done as I already cleaned the unit myself. But I’m so happy I found Our Place Air & Home. Sara was very helpful about the 10$ monthly fee which you can cancel at anytime. As I was waiting for the tech, I found my air handlers filter. I called again just to make sure the 10$ monthly fee could be canceled without any commitment. I was skeptical at first. As most companies charge 70-100$ just for one visit. Mike told me it was a 12 month contract. I basically told him, not much needs to be done here. Besides needing help with the measurements for the air handlers filters. I didn’t want to waste their time or mine. They ended up waiving the fee and having the specialist Kyle come over anyways Once Kyle arrived, I told him everything. And they listen. They don’t try to haggle, or pressure you to do something. My situation was the air handler never had a filter for 14 years! Out of those 3 years that I’ve been here it has been effecting my health. We had a filter at the return vent but not at the air handler.. It was blocked off from whoever installed the bathroom. So I didn’t have access to the air handlers filter. Kyle, was informative enough to answer my questions I was worried about and even threw in a FREE fogging sanitize Treatment into the return air vent. Just to have me on board for the 10$ a monthly fee which you can CANCEL at any time. And to leave a good review. I highly recommend. I ended up doing a lot of the research and do it yourself maintenance but having this service was the icing on the cake. Going to clean the coils and drain line once more tomorrow but overall air quality has improved and the smell has reduced drastically from what it was before. I couldn’t sleep, eat. Now I have a peace of mind and know what it is to breathe in clean air once more without having to step outside. Best of luck during the summer!
Received Insulation service. Ibn, Tae, and Lakeland were our techs. Very knowledgeable, quick and nice professionals. Cleaned up afterwards. Would recommend and use for future services.
Ross was excellent! He reviewed everything and gave me good affordable options to assure my A/C will continue to run!
Awesome company and great customer service! Kyle is amazing!!!He took the time to explain everything from the diagnosis to what the repairs will entail. Please ignore all the bad reviews about the customer service. It’s some of the best I’ve ever had with any company. I have the platinum level and it’s completely worth it! Very responsive with arrival times and if they can’t make it they call ahead. I cannot recommend this company enough!!
Kyle and his team we’re extremely professional , efficient and kind. They gave me the best deal without sacrificing the quality . I would definitely be using them again in the future .
Tech was very friendly, knowledgeable and took the time to explain and help me understand what was wrong. Very professional and I feel very comfortable with the maintenance plan that I was offered and excepted.