Reviews (42)
Great company and great people! Have been using them for the past 4 years and they are honest, prompt and professional! Would definitely recommend to anyone!!
Action Air installed our unit several years ago and we have been doing the semi-annual maintenance plan with them since then. Three visits ago, the tech came out but did not clean our drain line during the visit. It clogged up a few weeks later and I called them for service. They tried to charge for the service but I explained that the tech did not perform it last time. Joe agreed to waive the charge. Fast forward to September 2022, when I called to renew the semi-annual maintenance plan. I was charged $95 for the technician to service our unit. I scheduled the second visit in April 2023 but was charged full price again. The technician said he was instructed to do that. I spoke to the reception at Action Air Orlando and she said the semi-annual maintenance plan was still offered and she was not sure why I was charged full price. I spoke to Joe today where he reminded me about the time that they came back out for the visit when our drain was clogged. He told me that he refused to offer me the semi-annual maintenance plan and I am responsible for the full balance. I never would have scheduled the visit in April of this year had anyone there told me about that. The technicians are very pleasant and knowledgeable but I do not recommend working with Joe. I will be taking my business elsewhere.
First experience. Could not have been better. Cameron the technician was very professional and extremely polite. Highly recommend.
Action Air, was able to find an issue with my AC system that a well known AC company that looked at it before them couldn't.
Overall, I have been happy with this company. They generally show up exactly on time, and I received a timely call the one time they had to reschedule to let me know. Their techs have always addressed my issues to the best of their abilities while being very professional. Moreover, I sincerely appreciate how quickly a tech is available when I have issues that need to be addressed, and that all of the techs have been great to work with. I switched from a much larger company to Action Air to be treated like a customer instead of a number, and to have someone truly listen when I call instead of assuming I’m just another idiot customer who doesn’t understand what he’s talking about. I’m well aware I’m not an HVAC expert, and taking the time to listen helps secure my business because synthesizing all of the information I provide with your understanding of the technology results in efficient resolution of my issues. Action Air has installed two units for me, and they perform 100% of the maintenance on both.
Terrible problematic installation of carrier units…dead and replaced 5 years later. Terrible air conditioning knowledge and attitude from their technician. All around Hard Pass for the next job.
It was again a pleasure to have action air out to our home and do their pro work it’s something that will always be
Service man Parker was extremely respectful and competent when working with my AC. He was on time and saved my system!!! 10/10 recommend.
Absolutely amazing service provided!! Incredibly professional crew came out and had my system repaired in no time at all. Very important in this Florida weather! Could not recommend them enough! Very fair prices too!
Joe was Great and sent out a technician that was on time. Knew what he was doing and finished in a timely manner.
Action air comes through again. A quick call to them for service and less than 24 hours my house is cool 😎 again. Thanks
I have used Action Air since we first arrived in Naples, FL 1 year ago. They reviewed our A/C and placed us on a maintenance program. After the summer of 2021 our A/C needed to be replace and they were fair priced and extremely efficient. Yesterday we had an electric storm in the area and our A/C was effected. I called at 10:00pm to the Action office and within 20 minutes a technician (Zach) called back. He helped me over the phone and said he would be at my condo the next day by 11:00am. He called 1 hour before arriving and was at my condo exactly at 11:00am. He knew immediately what the problem was. He fixed the problem within 15 minutes, checked the unit and all is fine. Zach was professional, polite and extremely knowledgeable. I highly recommend Action Air to all my friends. They are the best.
Action Air was able to diagnosis and resolve a problem two other AC companies couldn't and I've been using them ever since. My last experience was with John when he came to do routine maintenance a few weeks ago. I described a concern I had and he went above and beyond the routine maintenance to troubleshoot and address the issue. Rather than trying to sell me a new unit, he assured me my system is fine. Thank you for your professionalism and honesty!
When my AC broke 2 weeks ago, I called multiple companies and truly no one replied. A friend of mine gave me the number for Action Air Of Florida. I called in and I spoke to Joe who is the owner of the company and they scheduled someone to be at my home the next morning. My Air Conditioner upstairs has always had problems so I spent sometime with the technician asking questions and explaining to him all of the issues I have had in the past. He ran some tests and was able to identify the issue, which was a damaged AC compressor. Once i knew the issue I called to shop it around, but Joe gave me a great price. A couple days later the guys were back and repaired my ac issue. All of the guys were clean, respectful and on time. All wore masks and booties to cover their shoes when they came in my home. Joe called me to let me know when the guys will be there and was clear with his communication. Thank you!
Joe (owner) is the most genuine and honest being and goes above and beyond to give the best service. I have has 15 years experience working with Joe. BEST OF THE BEST! I am adding to this review a year later. I Have now recommended Action Air to several friends. I have received several calls telling me "kelli you were right -there is no one as caring and honest as Joe." I assure you taht you will be 100% satisfied with the honesty and integrity of Joe and his team. I have lived in central FL for 30 years - this is a 5 STAR operation, unlike no others.
Had service tech at home to repair, said it was low on Freon, added some and ac worked ok. Less than 2 weeks, same issue, no cold air. Called to schedule service tech and the owner, John I believe was the rudest person I e ever spoken w on the phone. Argumentative and abrasive. Never been spoken to like that. He started complaining about some bill from 4 years ago and said it was late. Don’t know if his Rolodex is off but he certainly is. Will never use them again, never want to give that guy a nickel and I will tell everyone I know about my experience.
I called up this business to get a quote on some work that I am trying to do a cost analysis on. No work has been done and I have not received any quotes yet. I am providing a preliminary 5 star rating as what I have experienced so far is what I expected. The person who answered the phone did not know the answers, but she placed me on hold to find out the person who would know. John was not in the office at the moment, but will provide me a call back by end of day tomorrow. This is not a problem as I am not at the point when I need to make a decision. My situation is not due to being without service. This is a good sign for me because it is illustrating that they are spending their time on existing customers rather than trying to get new customers. I will update or create a new review during the process. So far they have not given me any cause for concern.
Antonio and Rick did a fantastic job of installing our new unit. They were professional, worked in a timely manner and cleaned up after themselves. We recommend them!
Best experience!
Very happy with all the services performed. Will recommend it anytime