Reviews (100)
Michael K. was excellent. Was able to find the problem and find a solution! Good communication, great service, and no nonsense. Thanks you!
Friendly staff, straightforward and honest. Field techs are friendly and knowledgeable. I had my Trane evaporator coils replaced and it was issue free. Took half a day, and was done correctly the first time. Update: 2023 my AC drier leaked out 2lbs and it couldn’t keep up on a 96 degree July afternoon. AirHawk sent someone over and patched us right up! I really like the SMS alerts with employee photos, excellent safety feature.
I just got my New Ac unit from Air Hawk company very professional & Experienced guys Highly recommend 👌
Service men were great explained and answered all my questions
Air hawk has the best customer service. We love this company! They are very honest. Our air was out and they even came out the same day. We appreciate Air Hawk!
The tech showed up when promised, installed a new AC system and my house went from 95 degrees to 76 degrees. Thank you Air Hawk.
They were the only AC repair service available today. Very happy and satisfied with their service. Don was my technician and fixed my AC unit and made it painless. Thank you Don and Air Hawk.
Robert Barron was so SMART and knowledgeable about my situation. Much apprehensive! However, I have found another company that can beat your pricing on a complete Carrier unit. Thanks again and know it has nothing to do with your service as it was excellent!!
Michael was fantastic! So easy to have around and so helpful. He answered all our questions and was eager to share his knowledge and expertise. Highly recommend him!!!
Air Hawk promptly sent Tim to assess the AC needs and current situation (dead AC). He reviewed three options in detail and explained how to finance if needed. Tim touched base afterwards to see if I had questions. I proceeded with Option 1 and installation was scheduled for 5 days later…then an opening in their schedule allowed them to install within 2 days. Justin and Jeremy installed the new unit promptly and efficiently. They went over the thermostat ( connect to iPhone), the air handler and condenser. They also advised on monthly maintenance.
Definitely, just found my new AC company! Jorge came out for a service call and got the AC system repaired and cooling the house again! Great communication, very professional, and on time!! 👍🏾👍🏾👍🏾
Waited for estimate for a week to be forgotten about . After i called backtold they're not interested 🙄 in doing the work . Nice staff
Hands down the best AC company! They go above and beyond for their customers. It was storming all day yesterday and due to unforeseen circumstances, they were down a person. Did they cancel or push me to another day? NOPE! They were here until almost 10PM to get the job got finished, in the pouring rain to ensure my family would have AC and be comfortable. From the consult, to the scheduling, and then the installation, service was impeccable. An added bonus, they are family owned and operated! If you need any AC services, look no further because Air Hawk should be the only choice!
Preparing for a hurricane, they were here in less than 60 minutes. Highly recommend!!! Update changed HVAC system today. Quickly professionally!
Simon was a pleasure to have at our residence to work on our unit. He explained all the details, ongoing correct maintenance, & was very professional and friendly!
My original experience when we started using Air Hawk was fantastic, but the past year has been a steady downhill trend. Both of our AC units went out within about a month of each other in Q2 2022. Due to turnover of technicians, we had about 4 separate Air Hawk techs out, and throughout 2022 there was some back and forth on the cause of the problems with the units. At one point we paid for a replacement component to be installed only to find out that they ordered the wrong component. After several months of waiting during the summer, they then had to order a different part which we just got installed in Q1 2023 (about 2 weeks ago). We ended up having to pay for both parts... under duress I might add; I was not thrilled about paying to have the wrong part installed but I was so desperate to have a working AC unit again before spending another summer in Tampa with no working AC units that I just paid the invoice. In the past 6 weeks, after about 8 months with no working AC, they finally got both units repaired and operational which was great... until today. Their tech came out today to perform maintenance on a newly repaired exterior unit which was fixed less than a month ago and managed to puncture the compressor coils. We are now out of commission again for who knows how long. I can understand delays in getting parts due to global supply chain issues but there have also been random issues like a tech leaving the breaker off of the condenser after wrapping up and leaving, a technician making a diagnosis and then leaving and a new tech coming out and making a different diagnosis, etc. The quality and consistency we initially experienced with Air Hawk has definitely gone downhill over the past year or so. UPDATE: They came back out same day and patched the hole in the coil while we wait for the replacement coils that were broken this morning. The response is very much appreciated. .
Mike was very knowledgeable and professional. Quick to diagnose the problem and repair it. By the time I was done talking to him in the garage, the house was already cooled down.
same day appointments .. can’t beat that !! i’ve been using them for the past year and they are a wonderful company and the technicians that come out are very knowledgeable and friendly.
Tim checked the charge of my AC unit. He was friendly, professional and knowledgeable. Thank you!
I’m very pleased with the complete A/C system install today. The staff was knowledgeable, courteous & displays pride in their work.Air Hark was recommended to me & I will do the same. Thank you to this family owned business