Reviews (100)
Quick and to the point and knowledgeable
Speedy response, and great communication!
The mechanic was very good and he explained everything very clearly it was a pleasure. Thank you
I’ve had Pollux people come by and fix my problems before, but this time the tech was more problematic. This is Miami. Not everyone speaks English and that’s fine. My floor guys don’t speak English. The roof guys, maybe one of them on the crew does. But the difference is, when they know there’s a communication gap, they say something. They don’t just sit there, face set in stone, as I try to speak to them the very first time, they say “no habla Ingles” or words to that effect. We do just fine. The floor guy knows all my renovation plans de Julio hasta Enero. Toto de la cocina, nueva, pero en Enero. Ahora en la cocina? Nada. Cuanto dinero hodie? And we communicate about what they’re going to do, and we are careful to make sure we understand, and it works. It doesn’t always work perfectly. And when I describe the sound of intermittent running water all night long, and tell the office “it’s not a dripping or trickling sound: it’s like someone flushed the toilet, but it’s definitely from the AC, because it stops when I turn it off” and then they don’t give me any indication they understand it. They proceed to flush the condensate drain while I try to figure out what’s going on, and the office lectures me how the condensate drain could be the problem (which would imply hundreds of gallons of condensate moving under pressure, implausible at best). And I’ll give them this: flushing the drain is trivial, i just don’t understand what’s going on and whether I’ve been understood is not. This is not effective. As for the office, they don’t like my attitude about this. That’s fine.
Very professional and on time im grateful they fixed my ac problem and the price was fair i highly recommend this place to anyone that needs their unit looked at or fixed
Leo quickly identified and fixed the problem! He is professional and knows his trade. I highly recommend Leo and Pollux Air conditioning for servicing your AC.
Great service, quick, clean and friendly. Will have them on speed dial.
Amazing service, they were very attentive to my needs and the needs of my business. Thank you very much
all good
They should up a little earlier than scheduled. They were not ridiculously priced. Super fair price for showing up an hour after I called and at night. Leo was great, give him a raise!
The response time was exceptional. Carlos was very helpful and knowledgeable. I will use this company again.
Great experience using this company! Leonardo came out same day, inspected the inside and outside unit, explained possible issues and was friendly, on time and easy to understand.
Excellent service. The technician find the root cause of the noise in the pipes as result of the installation of the new HVAC a few days ago. They doing the medication, testing and hopefully we’re wishing everything going well from now with the new system.
Friendly and Knowledgeable Service!
Came quickly on a holiday. Fixed AC. Went above and beyond. Thanks
Best company in Miami. I recommend it 100%!
I have been dealing with another two AC companies, but there was always something wrong after they left. Their customer service was typical for Miami, (rude with entitlement). I don’t like to make reviews, however, POLLUX exceeded my expectations. Carlos provided an excellent professional, I mean PROFESSIONAL service. Very detailed oriented. Lily was from another state! I mean, she didn’t have the typical Miami attitude. She is very kind and professional. This company is an example to the rest. Very happy I called them.
Pollux instantly responded to my 8PM repair request and set me up with a next morning appointment. The repairman arrived early, quickly troubleshooted the problem, and the AC was working in an hour. I would definitely recommend and use them again.
An excellent company and great professionals.and great professionals.
Very professional, knowledgeable and on time service. Would recommend their service anytime. I also am scheduling my yearly maintenance with them. Their prices are very reasonable!!