Reviews (75)
Cheaper than many other companies. Will continue using them.
I received my part but my credit card was compromised using their site. FedEx driver said he had to scan my ID for delivery not sure if it was true or not and who is responsible.
We have ordered several heat pump/exchange units from Heat and Cool and it has always been a good experience.
Placed an order, never received it. Emails don't work, contact us on the website not working. Avoid them.
Daikin 2 zone Mini Split, 2 indoor floor units and 3 line sets shipped in a timely manner. Good communication. Everything arrived on a pallet with no visible signs of damage.
They sent me a used thermostat with no packaging around it. It looked like it was dug up out of the ground. They manual for it had burn marks all over it. I don't know if it works yet, because I haven't installed it yet.
This is my 3rd purchase first 2 excellent 3rd one quit after 10 days and no help out AC tech cant get any help or tech support 900$ out the window give called numerous times only to get thing up on or told too busy they'll call back and never do this is week 3 trying to get this unit fixed
Not sure if the service is better or the 2 Daikin systems I bought. Very pleased!!!!
Complete scam of a business. I ordered an AC/Heater wall unit that was listed "In Stock" and had not recieved in in over a month. Many emails and phone calls hade gone unanswered. Finally recieved a call from Yosbany Santos (employee #518) and they advised they were unsure why I hadn't recieved the unit. They "called" the manufacturer while I was on hold and said they were advised of a delay and it would be 2 more months until delivery. They said they were not aware there would be delays. I asked to speak to Yosbany's manager and he advised that higher managers "do not speak to customers" He stated his managers name is Marvin. Yosbany was unable to provide any explanation as to why an item listed as "in stock" was not actually in stock. The only resolution offered was to cancel the order or wait 2 more months for the item. Bad company, terrible customer service... Buyer beware!
I placed the order on April 1 called them back three weeks later they said my order has shipped I still have not received it waiting on a callback from this company
Customer service rep was excellent at answering our questions. Replaced heating/cooling unit in sunroom. Worked with us to find the right unit. Shipping was fast also.
Great place to purchase minisplit systems for you home needs.
Buying a high ticket item on line is a bit frightening. After purchasing my complete Goodman furnace and air conditioning system, I was more than nervous due to reading some less than complimentary reviews for this supplier. I have to report that so far I have nothing but praise for this company. I called the company several times prior to making my purchase and also several times while I was waiting for delivery. Each time I spoke to the sales department and they were extremely helpful. I ordered the system on January 30, 2021 and received it today, February 15, 2021 via FedEx ground who were also wonderful. So that is a 16 day turn around from Florida to Pittsburgh; not too shabby for such a big ticket item especially during COVID and also extreme weather in our area. I am very pleased. All items were well packed inside boxes except the furnace which had a more open style packaging, but still packaged. They had a good price and also offered financing with Bread. So unless any of these items turn out to be a dud, this is a very happy ending. The company fulfilled the order in good time exactly as ordered. As I have previously stated, I had read many reviews and some were very bad, which had me flagged. However, I can only speak from my personal experience which has been totally excellent. They were responsive in every way and I received exactly what I ordered. I would not hesitate to order from this company again.
Scam scam scam scam...Please to anyone reading this do not buy from this company I'm a business owner my self 25 years in the the same restaurant. I have never seen customer service like this. They will not answer your calls or emails they will make you dispute charges with ur credit card company because your not gonna get what you paid for Please don't us this company they are scammers
We ordered a split unit from this company, largely because it said that the unit we were ordering was IN STOCK and SHIPS IN 24-72 HOURS. It's ten days later and I have just been told that 'It should ship later this week or early next week'. Just a blatant lie on the website. The customer service people are friendly enough, but state that they know very well that they 'try to ship in 7-10 business days' as a policy, further illustrating that the timeframe is just a blatant lie in black and white, all over their website. I havn't even got the product yet, to review that. I just have six employees dripping sweat here, that I have to let go early the last two weeks and probably this following one, because I made an uninformed choice based on a lie on this website. Very unimpressed. Be informed, find another vendor, and probably contact them to check their actual availability.
I purchased a heat pump system from HeatAndCool, and dealt with an excellent sales rep, Yosbany. He researched several items for me that required him to make several special efforts and each time got back to me with the correct answers. This was GREAT service and I appreciate the work involved. And I got a great deal, too... how can you beat that?!!
Rene Parajon - Logistics Supervisor I wanted to express my appreciation for the extensive work you did looking for the manual that was associated to our Klimaire unit. You put a lot of time into researching this data so that we could get this information, it is greatly appreciated! You were very knowledgeable and professional, and the work done was of the highest caliber. Thank you again for helping us get the information we needed, you are the best!
Recently purchased a Daikin Mini Split system. A few hiccups with the order but Yosbany, Rene and the rest of the team were fabulous at quickly getting everything perfect in time for the installation. I would highly recommend working with this company. Their customer service is outstanding! I've had the system up and running for a couple weeks now and everything is running great! 5 star company!
Wow 😲 Unreal Customer service, Heat and Cool.com did an Amazing Job to say the least. I needed a full system, 3 Ton split, with txv valve, and 50' of insulated 3/8"×7/8" line set. I looked on the Heat and Cool web site for an Hour checking the Evaporative coil, and Furnace dimensions. The Coil specs did not add up, I talked to Yosbany. I have 10 years Pro HVAC Experience, and Yosbany offered the best customer service live on the phone, while my Rottweiler was Barking at the mail man. Yosbany answered all my questions, and speced out the Evap coil and Furnace with 2 call backs to confirm in stock availability, even gaining access to a three story warehouse perch to confirm the Evap coil. Yosbany took the time to call me back and Triple check it all. We bought the system. Thanks Heat and Cool.com, Thanks Yosbany.
Purchased the wrong unit for my application. Their website states 60 day returns. Have not been able to get any satisfaction in attempting to return the unit and purchase what I need. Do NOT use this outfit. Buyer beware.