Reviews (100)
They do great work and get it done on time!! Everyone is so nice and helpful.
I called Hearth & Home late in the afternoon and they had a tech at my home first thing in the morning. He was courteous, professional and able to resolve the issue within the hour. I've used them for years for my home and office, and highly recommend them without any reservations.
Mr. Wise was very professional and knowledgeable with our problems and needs. Looking forward to receiving their bid for the work we need done to our AC unit. Thanks again for your time and attention to our situation!!!! Bob Gavrish
I have always had good experiences with Hearth and Home and my spring check up was no exception. In fact, Jeremy was simply excellent. Greeted me with a couple of cookies, went about checking my system and replacing filters, and then preformed above and beyond when he not only installed my smart thermostat, but spent time with me making sure I knew how to operate. Friendly, courteous and respectful service with a smile.
My A/C stopped cooling during the hottest week of the year so far. I called Hearth & Home for a quote and was taken back by the professionalism, experience, and most importantly the empathy that the specialist [Robert and team - you are great!] had towards my situation. I felt like I was taken care of and not being gouged. The financing person [Tania thanks again for the care] offered me several options to choose from in terms of getting the project completed. I am very happy with the service and definitely recommend.
Thanks to Rob and Hearth and Home. He quickly diagnosed the problem and fixed it. There was a little confusion with our paperwork/warranty in the office, but Rob was able to work with the office and get it fixed. We are loyal Hearth and Home customers.
I've had my A/C serviced by Jeremy Sorum a few times. He always does an excellent job and is consistently personable, pleasant and informative. Hearth and Home has done me right over the years, and I trust them to keep me cool.
Robert is an effective salesman. Service response time is excellent.
Called them late on a Tuesday but they had someone here within the hour and they were able to get my air back up and running. They cleaned the system and replace the air filter while here. Another execellent job
The technician was instructive on positive things I could do to lengthen the life of my system and prevent problems. He also signed me up for a manufacturer warranty program that I hadn't been aware of and should be beneficial for me.
We have trusted Home and Hearth for our a/c needs for the last 8 years. Technicians are very knowledgeable, friendly and get the job done well and in a timely manner.
Not a big fan of Hearth and Home. Their scheduling department likes to schedule you early and quickly sometimes even months ahead of your next maintenance period. You will go through the maintenance plan too fast paying more in the end. Their owner doesn’t care too much on the bad experience and issues their leadership team provides their customer and rarely if ever responds to those issues. You end up with again additional costs. I didn’t choose them originally for my new AC install. I would have used a much better and reputable company. They installed the wrong AC unit completely the day of installation. The unit I wanted would have taken a few months more and they already dismantled the old unit at the time of install so I wasn’t left with much of a choice and now I have a less efficient unit. They did give me an extra year of maintenance for the issue. However, they never documented it and that person left by the time it was needed. So I had to complain with all the details I took down at the time it was agreed on and finally after a few weeks they agreed to honor that. The only plus I could say about their company is their technicians. Robert after the first few people that came out was amazing. I’m just hopeful that I can find someone of that quality again with the next company I go with. Cause I can’t give money to a company whose leadership is so unprofessional to their customers. I’ve held off on this review until the 3 years of maintenance I had from the installation of my new AC, but they never got any better so I’m finally leaving this review. Be warned. This company also does try to bribe you with a gift card for a 5 star review. So I wouldn’t put too much stock into the overall rating. If you happen to respond with a bad experience, they just ignore your message completely.
Upon coming home from a trip my wife and I discovered our AC system no longer working. The next morning I called Hearth & Home and was immediately attended to and put on their schedule. Their tech Sam came out early that morning and properly diagnosed our problem and provided us with multiple estimates for the new system. He was very knowledgeable about the new Energy Codes and explained why a new system was necessary over a temporary fix. They were back out the next morning and had our new system up and running by noon. The immediate attention we received really cut down on the time we spent in this Florida heat without cool AC. Thank you Tania and your team for the excellent service!
This was a planned AC maintenance and none too soon. My condensation line was blocked, which is a typical issue with housing designs in Florida. Our AC technician did an excellent job as he was persistent in fixing this problem and performing other AC checks. Well worth the yearly maintenance plan.
The service technician was very knowledgeable and helpful about the service he performed. He explained what he was doing and gave me some suggestions on how to maybe, prevent a reoccurance so often of the line getting clogged. I appreciate the excellent service that your company provides.
Do not use this company! The five star Google reviews are all paid for with gift certificates from the company. I wish I would have known that in advance. I was replacing my existing heat pump unit for what I thought was …another heat pump unit. I realized I did not have a heat pump unit after I had turned my heat on one night and my electric bill for that month went up over $30. I called the company, and was advised They did not install a heat pump unit. I requested they remove the existing unit and replace with a heat pump. They quoted me a price to swap it out…Which I agreed to… And then they charged me $900 more than what they quoted me on my credit line. I have asked repeatedly for an invoice detailing the cost and labor, for what was done, and I can’t get one that agrees with the total they’ve billed to my account. Nor Will they adjust the mystery $900 off my account. I have called and asked repeatedly to speak with the owner who has never returned my call. Whether or not the customer service manager is not referring my call or he just doesn’t care, I don’t know. I definitely do not recommend this business.
Stephen was on time and directly identified that we needed a new a/c unit and will be back in a few days to install anew unit. Stephen was good and kind
Hearth and Home Heating & Cooling company initially installed my A/C unit. Yesterday, I called the company that my motor fan is not working. I talked to nice lady Glenda and she assured me that she will send a knowledgeable technician to my house to replace my motor fan. Robert Wise showed up and diagnostic the problem and he answered all my concerns and questions. I was happy with the service and recommend to others to contact the company if they have any A/C issues.
The day after having my coil replaced the a/c stopped working again. A service tech arrived shortly after being called and discovered a leak in a line that supplies coolant from the outside unit to the inside unit. Due to the tech not having the equipment to correct the problem at that time the repair was rescheduled to the next day. The next morning Robert and Travon arrived to run new lines up through the attic and down to the outside unit. Within a few hours they had the system up and running just like new. Thanks Robert and Travon. Don Wolfe Viera, Fl.
I highly recommend Hearth and Home. We have used them for annual service of our AC's for several years and they are always accommodating, efficient, and friendly. The technician today, Shawn M., was great- he showed up on time, serviced the AC's, and let me know what he did/found. You will not be disappointed with this company!