Reviews (100)
Appointment set for 6/10 on 6/5. Cancelled moved to 6/20. Two different estimates supposed to be delivered in two days. Only one estimate arrives 14 days later on 7/3 after six consecutive phone calls day after day. Estimate is over $3000 higher than the company I went with because I was tired of waiting for Able Air whom never called back or gave reason for the delay. They just didn’t care. I had no AC for over two weeks because I was waiting on them.
Fritz and Zack were great. New fan blades $120 fixed problem instead of new motor. Save $1k.
The biggest regret you will have is going with this company. I am extremely lucky i paid for an extra warranty with my unit because there is endless issues with their work. On top of that the person on the phone will give you one price for a service and then you will be grossly overcharged once they actually do the service. So always record your conversations with them. I could write a novel of other things….
We have been customers of Able Air for over a decade and have consistently received reliable and professional service from this family owned company. On May 12th we had a technician make a mistake which resulted in more than one service call. What is important, in my opinion, is how a mistake is subsequently handled. Adam, the service manager, demonstrated decency and fairness in resolving the multiple charges from the different technicians’ service calls. He actually did what the Able Air “About Us” page on their website states. He was very good at ‘listening’ to me and he did ‘go out of his way to make sure this customer was happy with all products and services’. A mistake was made, and it was corrected. It is a sign of integrity for someone to take responsibility for another’s mistake and set things right, and that’s just what Adam did.
Returned call promptly. Scheduled service and arrived ontime
While the top of the line Carrier variable-speed 3 ton HVAC heating and cooling system with Greenspeed Intelligence change-out was expensive compared to the 2-speed system last changed 16 years ago, the quality of of work and professionalism by all involved was more than comforting. Thank you!
Had Able Air send out a tech to do yearly service. Tech arrived on time and spent about 20 mins on site doing checks and maintenance. After he was done I paid and recieved the tech check off sheet of services performed. I didn't look at it until the next day, and noticed that he had checked "Cleaned evaporator coil". He didnt clean it at all. Called the office and explained what happened. They sent another tech out the next day. I asked him if the coil was dirty, needing cleaning and he said "yes, it's dirty", put everything back together and left.
I was treated like trash as a service technician by the service manager ADAM...he is very unprofessional, condescending, sarcastic, and just an angry individual..all the signs of little man syndrome. Mr. Gary Whitlock is a decent man,and the service department men are easy going,but I would recommend employment elsewhere, absolutely zero teamwork, and mean people in the office at able air!
TLDR; lack of communication and dishonesty made us leave Able Air Long review but here we go... Back in November our AC unit was busted and the house temp was 78-80 despite setting it on 72. Made an appointment and I asked the receptionist to have the tech call ahead because I would be at work during the time frame they gave. The receptionist said "They always call ahead" as if it's standard. Mickey did not call ahead and had to wait at the house but thankfully I was 5 minutes away at the time. He said the unit needed coolant and to give it a few hours. The temperature was back to normal that night but the next day (Thursday) the AC unit went back to 80 so I scheduled another appointment for Friday. I emphasized to the receptionist that the tech needed to call because I would be at work. Friday morning my sister (her number is also on the file) called saying Able Air contacted her and said the tech showed up to the house and no one was home so we had to reschedule. I immediately called Able Air and explained that no one gave us the heads up call so Frank had to wait 20 minutes for me to drive home. After inspecting the unit he said the problem was not coolant related (can't remember exactly what it was) and he told me (and my parents over facetime) that we could speak to the manager to get a refund for the coolant. I called and couldn't get a hold of Tammy and was told she would call me back. She called 4 minutes before closing on a Friday. I missed the call by seconds and called back immediately. The receptionist said Tammy had already left the office and her car was no longer in the parking lot. I was confused as to how she could have left that fast considering I called back within SECONDS and she left a voicemail while I was busy talking to the receptionist. Fast forward to next week I could not reach Tammy through phone so I went in person to ask about the refund. She said we couldn't get one because the unit wouldn't have accepted the coolant if it wasn't nee
Our technician, Jam, was awesome! Prompt and efficient. Very thorough. We are so glad that Able Air takes care of us.
One of my Carrier AC units went out during the Thanksgiving holiday, while under warranty Able came out and fixed the unit at a very reasonable price, charging only labor and refrigerant, The service manager Adam took care of our family with fast and courteous service, all new work carries another years warranty. I've used Able Air since 2004, a solid reputable family company, thank you Able Air!
Avoid at all costs. Sells bad equipment. Does not honor warranty. Not an honest company
After the hurricane, our system would not come on at all. We called on a Sunday and the technician, Zach, was here in a few hours. He had it running and cooling within 30 minutes! Thank you so much and we will be recommending Able Air to all our friends!
I am a long term customer and have used Able Air to install 2 systems over two decades. I scheduled regular maintenance for my system as I have been doing for years. When I called on Aug 8th they told me it would be four weeks to come out. I was not happy but scheduled service for today Sept 8 and was told it would be between 10:00 am and 2:00 pm and they would call. No one called and I called the office. The receptionist was rude and condescending. She then directed me to their scheduler (Christie) who said they had no record of my appointment. Obviously I did not pick a date and time out of the air. The merit of a good company is how they fix their errors. There was no consideration of sending anyone out in the next few days but rather just get in line. If this is how it handles loyal long term customers you need to really think about doing business with a company that treats its customers this way and is not accredited by the Better Business Bureau. Addendum - After posting this they called and said they would send someone out. No one ever showed.
They were great! Had no cold air and they came out and fixed it the same day....
Installed a new Carrier heat pump system today. Great job, the two man crew worked efficiently and professionally. Very happy with the result!
On a second trip Able Air installed a thermostat for $270. On a 3rd trip they replace a capacitor which fixed the problem, finally. They threw away the thermostat which was not theirs to throw away: WHY? I would not recommend able air to anyone. A total of $470 to replace a capacitor.
The technicians that showed up were on time. They were both personable, experienced and efficient. They worked together as a team to get the job done. They worked through the elements of the weather to complete the installation of our new HVAC Unit. They completed the installation in a timely manner and cleaned up after themselves. Two thumbs up for the overall process from start to finish. Definitely would recommend Able Air for whatever your personal needs are. We have been with them for 17 yrs. and never once had an issue with their employees or services.
They came out and provided a great service. Every time they have had to come by in the past they are very educational and professional. Prices are very reasonable as well.
Our blower fan went out on a, of course, Friday night. Temperature in the house got up to 84. They were out to the house in about 1/2 hour. Had the motor we needed on the truck and we were back cool by 10PM.