Reviews (100)
Very personable and explained what was happening. Fast and efficient
Gage did a great job analyzing my A/C problem, provided consultation on needed repair, and got the job done.
Demar was on time, professional, and friendly. Good job! I appreciate how One Hour Air and their technicians take care of my HVAC unit.
He was very knowledgeable and he handle my issue with care. He fixed the problem in a timely manner as well. I would recommend this company to anyone; especially with there competitive prices.
Good job. Listened to my concerns. Polite and respectful.
Eric came out to our house on A Sunday afternoon as our a/c quite working. After going over the system and the codes my husband had recorded. He got the A/c back on temporarily with out no guarantees on how long it will run. After asking several pointed questions about the issue from the other day the issue today and previous issues we have had. It was decided we just need to replaced the whole unit. Eric was very patient with us when he got here made sure he answered all of our questions and concerns. He will be back tomorrow to design the best way to lay our duck work to get the most efficientciey out of the air and also place vents where they properly need to be placed. He is also going to take out three return air vents and enlarge two of them to make the unit for efficient. Once Eric left our home me and my husband felt confident in what he said and what he was going to do. Way to Go One Hour Air when bringing Eric aboard.
Amazing professionalism ,affordable, reliable, and great quality work. The best company in Polk county I have hired in 25yrs. I will be in great hands with this company.
I had the distinct pleasure of meeting with service tech Romeo... i found him to be knowledgeable and friendly, wasted no time fixing my AC unit. He definitely he gets an A+ rating from me along with the speed in which the company responded! Thank you
My AC stopped working on Thursday evening. I called the company that installed my AC because I have a labor and part warranty through them. I was informed they were short a technician and couldn't send anyone for at least 5 days. It is the middle of summer and almost 100 degrees outside....So a coworker suggested One Hour Air Conditioning. When I called the person who answered was very sweet and sympathetic, she immediately started working on finding me an appointment. She did her best to work me in that day, but the technician ended up coming first thing the next morning. Jean Claude was very nice, professional and had the problem resolved quickly. I greatly appreciate them for getting my AC up and running eventhough it's a holiday weekend and not just putting me off for the next 5 days.
The tech was efficient and gave me some good advice….. that being said according to the invoice I was charged $236.00 for a capacitor that I found online for under $13.00 !!! Although I do understand the convenience of having it on the truck I still feel I was taken advantage of. I’ll just fix it myself next time.
$600 and the problem wasn’t fixed. Went somewhere else cost me $150 and my AC runs great. Check out Joe Breezy AC instead.
Good quality work and take pride in their work and make sure that the customer is well pleased with the work they performed.
Very good got us fixed and did a outstanding job very pleasant and nice gentleman. Thanks very much.
I've had issues with the company itself but the service technicians are always professional.
Omar worked with me to make sure the unit was clean. I have used One Hour for the last 3 years and they are honest and don't try to upsale what I don't need. I recommend their service and was pleased with the tech Omar.
Eric was very professional, on time and empathetic towards our problem. If I get too hot, I have seizures.He diagnosed and fixed our problem very quickly. He told me about the service program, which I took advantage of. Eric took pictures of problems in my attic that were problems with my AC that would make my air flow better and explained why. That explained a lot to me. He gave me an estimate and I will be getting the work done soon. Eric was very friendly and I thank him very much!! I would recommend this company!
Avery was WONDERFUL very kind, nice, knowledgeable and informative. He helped us out tremendously in our time of need. We will be returning customers. Thank you Avery!!!
Eric their technician was very knowledgeable and professional and honest. Would highly recommend.
I have used this company multiple times in the past to install my personal ac unit and have always found them to be honest and reliant. Unfortunately I have called them out this time because there is an issue with my ac unit. The first tech they sent out was not sure what the issue was but because something was blocked it could be that but because I was not happy paying $1,500 to maybe fix the machine was upset that I didn't trust him even though he is a senior technician, he ended up leaving. I called one hour air to express my frustration and was told the area manager would call me back. He didn't but another appointment was scheduled for the next day. The technician called me to let me know he was on his way at 9am. I was not prepared for him but did inform him that my father with Parkinsons was in the house and the door was open. He called me to let me know that my dad had fallen and couldn't get up himself and the dogs were barking and that he was going to do his inspection. I left work to see to my father and while on my way I got another phone call saying that something was blocked and this was 100% going to fix the issue problem was that he didn't do a complete inspection and wasn't willing to because even though I have problems with my duct work he believes that installing a filter tray under the unit will rectify all problems for the future. I told him that right now it just needs to get fixed and it is now costing about $2,500 and he doesn't recommend cleaning it because it will likely break something. In the end he didn't leave no paperwork but charged me $89 diagnosis fee. It's a shame. I called someone other company out and they fixed it for a grand total of $250. It's a shame when a company you have been using for years disappoints you like this. I sure do not trust them anymore.
Technician Eric was very knowledgable, patient and helpful. He explained what the problem was and answered all our questions.