Reviews (31)
Customer service is a priority with BFS. Michelle, Spencer, Robert and Manny are always helpful and try to accommodate when making service appointments.
Excellent courteous responsive service! I will continue to use them.
I have been a customer of Broward for many, many years, covering several major appliances. I have always found them to be friendly, courteous, knowledgeable, and reliable. They always respond as quickly as possible to my service calls, and I have always been extremely satisfied with their repairs. I will continue to be one of their customers without hesitation.
We use Broward to keep our appliance and heating/air system in operation. We rent the condo from time to time and it's very helpful to have them on call for repairs. They are good at scheduling appointments and the technician has been prompt. They are also good at recommending when it's cheaper to replace than repair. We've used them for 14 years.
Literally caught the technician youtubing how to fix a washing machine. I posted it on my Facebook story 😂 everybody couldn't stop laughing and commenting on how unprofessionally they are. Now my AC has been out for 2 weeks, that they installed in 2017 and they keep giving me the run around about a part I've Amazon prime 2 days. Thanks Broward Factory you guys suck
I have been a member of this warranty company for 3 plus years - never used the service. My AC went out and they didn't come out until the next day and then told me I had to wait at least a week for the part, in the middle of a pandemic in July in south Florida - not professional and very disappointing
About two years ago both ovens in the apartment that we rent broke down. Our landlord has a contract with BFS and so we have non control over who does repairs at our apartment It took Broward Factory Service 2 MONTHS to get the ovens repaired. Recently they broke down again. This time it took 6 WEEKS to get them repaired. They rarely show up in the time-frame that they tell you and on ocassion don't show up at all. You take a day off of work to get your appliance fixed and then have to take another day off because THEY can't make it..... We just called last week becuase the dishwasher went out and they scheduled me for a week later. I sat home all day waiting for them and when I finally called, they said that they had called last Friday and left a message that they couldn't make it today. I checked my messages and they DID NOT call. Another day wasted.
The tech are friendly and know exactly what they are doing
We have had good experiences with Broward so far. We have called twice; once for my refrigerator (stopped working) and once for my dryer. Both times they have had a tech come out same or next day. The tech was helpful and efficient.
Nice
We recently had our water heater replaced. The technician, Alex, arrived early in the time slot and did a superb installation. The shut-off valve, all drain pipes, and drain valve are now easily accessible. Outstanding work, thank you.
We needed to have our water heater replaced. Broward discovered the problem late on a Thursday during a routine inspection, and we had the new one installed by Monday. The technician, Alex, arrived on time and did an excellent job with the installation. He made sure the drain valve was easily accessible and explained how to maintain our new water heater by draining the tank once a year. The re-piping he had to do is very neat and he made sure all overflow pipes are visible. He left the area very clean. We are extremely pleased.
My washing machine stopped working and Broward factory sent a technician to repair it. He ordered a part that took a full week to get and then came back and it still didn’t work. After a lot of aggravation the company sent Fernando today who promptly diagnosed the problem correctly,figured out a way to temporarily fix the machine so that I can use it until the part comes in. Highly recommend Fernando,he was efficient, knowledgeable and really went out of his way to fix the machine. Very happy with his work.
I highly recommend Broward Factory Service to everyone looking for great, complete, no hassle service ! Fernando, helped us today, and was super pleasant and professional. I had previous dealings with the "yellow" company and was unhappy with their customer service. Everyone here at BFS seems like they actually like their job ! A+
BFS has been super with all of our requests. They recently installed a new air conditioner in my condo, and did it with absolute professionalism and courtesy. Erold and David were wonderful and careful to clean up and finish on time. I highly recommend BFS for all of your appliance needs!
Thanks to Ryan, my AC is working better than ever! I will be sure to request him for all of my future claims! Thanks so much for the prompt help!!
I want to say thank you to Robert for helping me with my ac unit issues. He is honest and passionate about what he does and it shows. Since I live in Maryland and only travel down during winter, I rely on broward to make sure my ac is working fast and efficiently. They haven’t let me down! Thanks broward!
they are always prompt & courteous! I highly recommend their services to all my friends and family!!
Highly reccomend!
Highly recommend this company!! They came in timely matter and fixed it without a problem!! Never had to have them come out again. I am very pleased with their service and will dfeneitly continue business with them!