Reviews (100)
Graham heating & air conditioning were great my air went out on a Sunday they came right out and let me know I needed a new part. The warehouse was closed so the couldn’t fix it until Monday but made me their first stop…Whenever I called them they picked right up and knew who I was. Garrett has the best customer service I could have asked for and explained to me how to get my air back down to a cooling temperature. Definitely have a customer for the life of my house.
They cut me off turning right all the way to the left lane only to flick me off after i flashed my high beams at them.
After they installed the motor fan, they clean the water line for precaution. Thank you
Service provider did a great job of inspection and diagnosing the problems.
Jason was fantastic. He explained things to me and was kind in conversation. Thank you for the excellent service!
My experience started with the phone call to schedule the appointment. I was quoted a price for the technician to come to my house to look at my unit. The price she quoted and the price I was charged were worlds apart. The technician was "training" another individual, and I believe he was trying to show off. He never wrote down a quote for a replacement unit (my daughter wrote it down on a piece of notebook paper) because I was working. My house is small (860 sq feet) he quoted me $12,500 to replace my unit. When I told him he was nuts he started blabbing I don't know the cost of AC units blah, blah, blah and actually called me rude. I told him to leave my house and he kept talking to my daughter and suddenly brought the price down to $9,700 which is still waaaaay too high. I had two other companies stop by to give me a quote, and the company I am going with will install for $5,800. The other quote was much less too. I was never emailed a receipt for my payment or an official quote. I would stay clear of this company. It pays to shop around!
Jason was a true professional who listened to my concerns and preformed the preventive maintenance service I requested in a courteous and timely manner. I will use Graham Heating & Air Conditioning again. Thanks for the tune up....
My only suggestion would be that you call the customer when you complete the job you went to and are now coming to them. A small but welcome courtesy.
Technician showed up on time. Completed service in timely and professional manner.
They came out for the special AC maintenence. My unit hasn't had any issues but I was talked into getting additional service to the tube of poverty$600. Now, my air conditioner fan won't shut off. Called them 3x's. They assured me the tech would call me and it would be taken cate of. It's a week later and nothing. Worse service ever!!!
I would not recommend this company to anyone. They try to take advantage of you, especially if you're a widowed, senior woman. They broke my air conditioner during a "tune up" and then tried to charge me $425 for a replacement part (that I could get for $100). I will admit that my AC unit is old, but they gave me a quote of $18,000 for a new one. Ridiculous prices. They are rip off scammers. Do Not Use Them!
All of my interactions with this company have been prompt, professional and fair. Will definitely be using them in the future.
Leroy was an expert! Great energy, sincere and extremely knowledgeable! … a true professional in every way !
Quinton has come to service our AC unit a few times and he is always extremely helpful. He is super informative and polite. Anytime I call the person on the phone is so cheery and ready to help get someone out. I also had the opportunity to work with Matt a little bit and he is just the same, I never felt pressured with them. 10/10!
My technician Stoell Marks was extremely professional, knowledgeable, courteous and an absolute pleasure to work with. When I’m ready to replace my system I’ll definitely be giving them a call
Calls every other day even though I asked them to take me off they're calling list that I was not interested after I read these comments. I am on the do not call list so I will document and seek council.
Now these people have turned into telemarketers. Making unsolicited calls. And then when you inform them that their information is incorrect they become rude. What a great place to do business not
Had a maintenance call set up. Trevor came out and did a great job explaining issues that he found and how big of a problem that would be in future. Our A/C units work so hard in Florida, it’s critical to keep these maintained and efficient. Trevor was very professional and knowledgeable. Overall a great experience.
I have been using Graham for over 20 years and they have always done a great job. Quinton Tomaski was out today and did a fantastic job, very friendly, knowledgeable and showed me everything. Very thorough job. I am very pleased and highly recommend Graham when someone is looking for a great HVAC company.
Our technician Quinton was outstanding, very professional and thorough. He took the time to explain what needed to be done to bring our system up to par. I highly recommend Graham HVAC, our family has been using them for years.