Reviews (38)
Absolutely horrible. My HVAC system failed that they installed in one year. They came out, claimed system was fine and I needed to replace the copper cooling line between the outside condenser and the inside air handler. Offered a 12% discount for cash, so since I had done business before I opted for cash. BIG MISTAKE! After install it lasted 24 hours. Took most of a day and Kevin returned, said they’d bumped into the filling valve and refilled the system. Lasted 24 hours. Said he’d be out the following evening- that’s 4 days ago! Won’t answer phone, no text response. It’s August in Cape Coral. I spoke with another AC company- the 15 -20 minute test they ran to see if both units held Freon was nowhere near long enough. So they run off with your money (I should have paid more, put it on a card and then canceled payment) and hide by not responding to your calls/texts. Protect yourselves!!!!
I called Air Solutions looking for the company that installed my AC a couple years ago, This was my fourth attempt, The other three ending in "nope sorry you're not in our system" "Have a good day"! and even though that could have also been Kevin's response, he took it upon himself to ask me what the problem was and then proceeded to walk me through fixing my air conditioner myself and even following up with a phone call shortly after to make sure everything was a success. This involved me going into the attic unplugging the air handler and then vacuuming out a clog saving me hundreds of dollars! This kind of customer service is truly a rarity and certainly the kind of company anyone would want to work with!! Thank you again Kevin!!
Our technician was very friendly and knowledgeable. He fixed our Central AC and it's working like a gem! Would recommend. The cost was reasonable too!
As owner of several rental properties, I've dealt with numerous A/C companies. My search is over since I found Aire solutions. Not only was their price extremely fair, their work was outstanding! They weren't finished until everything was done perfectly. Kevin and crew were meticulous and polite from introduction to clean up! I look forward to working with them for a long time. Aire Solutions is the best I've worked with.
We are extremely disappointed in Aire Solutions and warn others to STAY AWAY! Kevin Junior and his team installed a brand new air conditioner/heater unit in October 2020. It included a 5-year labor warranty. We turned on the heater 4 weeks ago due to the colder temperatures in Florida.We noticed immediately that the unit would not generate heat. We have texted and called many times over the past month. Kevin committed to being on site 5 times for the repair but failed to show up each rime. Buyer beware - - When you purchase from this company, they will not stand by their work.
We hired this company for a complete new Central AC system and installation of mini split systems for an addition. I can’t say enough good things for this company. They’ll work around your schedule. They’ll make sure the job is done right the first time and correct other issues they encounter along the way. They are very Communicative, very responsible, very punctual. But above all, they are very clean, and that’s where their professionalism shine. The price is very modest in comparison with other big companies. I have other projects lined up and definitely will contact them again for the AC/heat part. Feb 11 2021 Lowering review to two stars, the contact person either lied multiple times about coming to fix the AC or has Final Destination Level of Bad Luck since something happened every single day and couldn’t make it to the service location. I left it at 2 because I really liked the work they did and the price. To management: it’s better not to offer a labor guarantee, if you’re not gonna honor it. Too bad that it went down like this since We were ready to install two new central AC units that we needed in nearby locations.
Very happy with my new Rheem air conditioner system and the service was fantastic cannot ask for a better company. Thank you so much you guys were the best
Kevin was quick to address all my concerns. He found the issue almost immediately. More than fair with pricing as well as educated me what the issue was rather than just telling me a problem and a price. If I could give him 10 stars I would.. If ONLY every business was ran as efficient as his. WILL USE AGAIN...
I DO NOT RECOMMEND. They installed my HVAC at a very good price, about $ 800 below that of the competitors. However, the problems started 5 months after the service was finished. As soon as the days started to get cold, I discovered that my heater wasn't working. Then the nightmare started. I tried to schedule a visit with them for almost 10 days, but they never came. I stayed at my house waiting at the appointed time, 5 times, but nothing. When I called, they always gave me an excuse. Until they stopped answering my messages and return my calls. So I had to call another company, it was there that I find out that the wires were connected wrong, according to the new company, with basic errors, and the heating system installed was for a house 70% smaller than mine. So all heater connections inside the HVAC had to be changed and a new heating system be installed. In the end I was 25 days without heating and I had an extra cost of another THOUSAND DOLLARS to fix the problem.
Totally impressed by these guys! Didn’t think anybody worked as hard as I do and actually cared about about customer service, but pleasantly surprised. Clean service vehicle, neat appearance, and listened to my concerns. Service beyond typical working hours / days, and trustworthy. Work was professionally done, cleaned up after themselves, and locked up upon leaving. This is the way it should be. I am a contractor and would sub these guys out to friends of mine. Give them an opportunity to earn your business. I am glad I did! Dave Picard Grey Dolphin Construction
Not able to keep to appointments and communicate. Never showed for repair. Wont call or text back. Installed 2 units in home in last 18 months and doesnt appear they want to stand by their work. Service earlier this year tech shows up no tools or ladder. Had to provide to him to complete work. If service is important after an install then I suggest find another AC company.
Kevin and his co worker came to fix a minor problem with the a/c. They said they’d return in 30 minutes with the part. 4 hours later with no a/c they came. Thought everything was fixed. We’ve had non stop problems since then. Finally a professional who has been in the business over 30+ years took a video of behind the scenes and explained that it must have been kids working on it because no one in their right mind would set it up the way they did. It caused our bills to sky rocket and we couldn’t understand why. They plugged the wire straight into its own power box which caused it to run heat right when it gets to the set temperature inside so that it’s 24/7 rotating and caused our unit to basically die.
Fantastic work! I will referring these gentlemen with confidence. Not only did they do a terrific job but they cleaned up better than I had (garage). Great guys that keep you involved on the matters they work on - you get to learn as well! Don’t hesitate to call these guys (they were also the only ones who would come by at 1 AM and stayed until about 4 AM and returned the next day / Labor Day ... to finish the job). Couldn’t ask for better service.
These men were amazing and so knowledgeable! They were fast and even with the 100+ degrees in the attic they never stopped!!! I highly recommend them!!!
Very good quality and value. They may not be most punctual but once they show up the service is top notch. They are super knowledgeable, professional and friendly. They installed a 5 ton heating pump and air handler at a cost that was absolutely the best in town. I will definitely use them again and highly recommend them.
We had a misunderstanding but Chris did everything he could to make it right. You can tell he truly cares about his customers; unique trait to have anymore
Kevin is great! I was so happy to find someone to service our condo AC unit in such short notice! They are responsive, thorough and very helpful. He explained exactly what the problem was and what he would be doing to fix it. Will definitely be using their services again! Highly recommend them.
I would like to thank Aire Solutions for a great experience purchasing a heat pump. We are snow birds and not in Florida full time . Our neighbor takes care of our house while we aren’t there. He let me know our AC wasn’t working the unit was original to the house 14yrs old. We decided we were going to get a new unit. Being 700 miles away I had to do everything over the phone or online. I got 5 estimates talked to 5 different HVAC companies. Once I spoke to Kevin he was knowledgeable and professional. He didn’t start trying to do a hard sale or sale me things we didn’t really need. The price was very competitive no extra charges. When Kevin and his partner came to install Kevin kept me updated on the progress with photos from the beginning until completion. My neighbor informed me of something Kevin did above and beyond. When he installed the new thermostat he painted around it so you couldn’t tell it had been replaced. When the job was done everything was cleaned up. While I wasn’t there my neighbor told me how nice Kevin and his partner was and the little things they did to do a good job. If you need repair or a new HVAC unit I recommend Kevin and Aire Solutions.
UPDATE to original review: on June 29 Aire Solutions returned to complete the ductwork (original job date May 20). Job is now complete per contract. Took much longer than anticipated, but quality of work is acceptable. Original review: Price was good, but service was poor. Installed units on initial visit, but were unable to compete the contracted job as Kevin stated he didn’t have the correct ductwork size (10” vs 8”). Stated they would return within 1 week to complete job. I took him for his word and paid the job in full. Turns out it was a mistake. Multiple communications over the following month were met with missed appointments and eventually contractor simply stopped responding, effectively bailing on contract without competing agreed upon work. The ductwork to my daughter’s room is still not completed (but is paid for) and her room is blistering hot.
Amazing.. Came immediately, punctual with timing and installed an ac the next day. Friendly, professional, and affordable..I’d def recommend them to anyone.