Reviews (100)
Extremely pleased with the professional, quality service we received from Cullen Smith and team yesterday.
Cullen Smith was an amazing Tech! If you ever need your AC serviced ask for Cullen!
We used to be with FG services. They tried multiple times to rip my mom off. Your company, though, is honest, professional and caring. The technicians that come out have an outstanding work ethic!
My pool heater was not working, we called Universal, they came out the following week and fixed it, and let me know it was still under warranty (no charge!). Their technician Cullen was great and communicated repair and the parts that were replaced. He was a total pro! Highly recommend this company!
I had a great experience using Universal Heating and Air to repair my pool heater. Cullen arrived on time, diagnosed the issue, explained the problem, and presented the solution with cost estimate. Cullen was knowledable, courteous, informative, and professional. I will definitely use this company again for HVAC repairs.
Called on a Sunday at 8:30 AM and Colin Smith with Universal was at my home within the hour. He was very professional and thorough in repairing the unit. He even took the time to look at my other systems servicing the home. Cost was great and I highly recommend them! I have dealt with several other companies in the past, and they have by far been the best. This was my 3rd time using them
Cullen did an excellent job fixing my pool heater.
Josh, Victor and Daniel did a professional job installing new heat pump/air handler system. No question they deserve 5-star review. Will recommend their services anytime!!
Our pool heater stopped working and we had a big party coming up. The team over the phone were more than willing to help out and even got me on their very busy schedule. Just in time for the party. Cullen came out and fixed our pool heater quickly and kept me in the loop the entire time. He did a great job getting it running, and even shared things I may experience in the future and what to keep an eye out for. I will definitely be using this team again for my pool heating needs, along with future heating and AC needs.
Cullen came out on time and quickly fixed our heat pump. Did a great job and explained the entire process to us.
Cullen smith was great fast service took care of my pool heat unit and went the extra mile to making sure everything was correct highly recommended
Universal Heating was amazing. Great job on time. They know exactly what to fix . They gave me 15% discount on total bill .
Cullen was awesome. He diagnosed the problem in about 30 seconds. He communicated with us and explained our options in a way that was easy to understand. He went above and beyond to explain the problem to our pool company help us to get a resolution. Also, he was a nice down to earth guy who we could comfortably talk to and be confident that he and universal would get our equipment working as it should. Thanks Cullen
While the initial work wasn’t completed correctly, they were quick to remedy it. Colin (not sure of spelling) was clean, fast, courteous, and knowledgeable.
Mike did a great job finishing up our a/c maintenance and repair. We also experienced good service from Richard. Thank you so much guys for going above and beyond!
Had a pool gas heater issue, Collin did a great job finding and resolving the issue quickly. Turns out original temperature sensors were faulty and needed replacing. Would highly recommend this team for pool heater issues.
Very satisfactory! From the first phone call to the timely service on our pool heater, we would highly recommend them. Technician Cullen Smith also offered tips to get more enjoyment out of our pool!
Great service. Brandi make sure we were taken care of when our pool heater quit working. She made things happen and Joshua was outstanding performing the repair. I recommend this company.
Josh has done work with my pool heating system twice and has been informative, punctual and efficient. The company has great customer service. I would highly recommend them.
We had an issue with our pool heater and Cullen knew exactly what to do. From first contact to completion the service was excellent. Thanks team!