Reviews (100)
We used Jimmy and his team to install a new AC system in our home. Obviously doing this in a Georgetown home is no easy task. His crew was great. They were hard working and professional. Jimmy was easy to communicate with and stood behind his work. When we had an issue a month later, he sent his crew out to get it fixed.
Said there is missing part so warranty company denied the claim. Didn't attached the switch and wiring when the technician leaved. The technician seems spend a lot of times but he can't fix the problem. They make me so frustrated but other contactor said there was no missing part and fixed the problem.
We used Jimmy Gusky because of the great reviews, and we have a preference for using small, local service providers when they come with such strong reviews. Unfortunately, for A/C replacement and duct repair, our experience was absolutely terrible. They were great to speak with, and kind. But when it came time to get the work done, they were just waaaaay out of their class. The new, top-end unit was running at its highest speed and couldn’t cool our average DC townhouse to less than 80 degrees. Their response “That might be the way it works.” Seriously? After more than $12,000 with Gusky, we hired Sila and they shook their heads when they saw how the Air Handling Unit had been installed. Besides obvious leaks where they hadn’t sealed it, they had an unnecessary return-air set up. Sila’s Tech’s words were “This is irresponsible. It’s just wrong to treat people this way.” So Gusky may be wonderful at some repairs and other items, but in my experience, they should be avoided for system replacement.
When the condenser fan motor died on our 20-year-old AC, we called Jimmy Gusky to replace the whole thing. They responded immediately, and had a new condenser and air handler in our home in four days. Their price was less than the competition, and Jimmy even came by to check on the installation. A first-class company.
Very pleased with the professional, prompt and on-time service. Go to for HVAC and plumbing issues. On time and under budget.
Jimmy Gusky and company have always been my go to for my HVAC repairs since I moved to DC in 2016. Now they will also be my go to for gas leak and plumbing repairs. While getting various bids for many repairs over the years, his has alway affordable and accurate. While others try to overcharge and upsell on bids, often by thousands of dollars, Jimmy always gives me a fair price and honest bid. Recently I had a serious gas leak in my condo that was affecting mine and my pet's health. My condo (and condo building) smelled horrible like gas too. Jacob on Jimmy's team did an amazing job pinpointing multiple gas leaks in my condo and my building and found a pretty major one in my unit. An unused gas line that was leaking badly. I am forever grateful for Jimmy and Jacob for taking my repair quest seriously (when the gas company didn't) and not giving up when the gas leak was not easy to find. Overall the experience was very stressful and the gas company was pretty awful and dismissive of the gas leaks (!!!)--but through it all, Jimmy and Jacob were on my team and stayed on task to get it done. Most importantly, they believed me and treated me with respect. They were the silver lining in the whole experience. I will continue to always call Jimmy Gusky first and am so grateful for them that I can now move back into my condo. Thank you so much Jimmy and Jacob!
I had a fantastic experience. Jimmy personally came to my home on a hot night on short notice when my air conditioning stopped working. I have a toddler so it was a dire situation. Jimmy understood. He went above and beyond and exceeded my expectations. His colleague, Carlos, also helped and was very professional and thorough. I highly recommend the business for air conditioner services. Also, there were NO "UPSELL" tactics which is refreshing nowadays.
They were sent to my home due to drain blockage by my home warranty. After putting a camera down the pipes I was informed I needed to replace the pipes, verbal quote of $15,000. I asked for contract so we could get things started and did not hear back from them. Called again did not hear back then my system backed up again. Would leave a message he would tell me they were going to email contract and never did. I ended up having to reach out to other plumbers to get the work done. Which ended up being a good thing because they just replaced the pipes in the yard and did not tear up my basement for half the cost. When I shared the pipe video with the other plumbers they said the language on that video was completely unprofessional.
Highly recommend. When my HVAC died I called three companies for estimates. The first (Gary Frank Heating and Cooling) never showed for their appointment. The second (John C. Flood) showed on time but asked an obscene $11.6k for a new HVAC unit. The third (Jimmy Gusky) showed on time and quoted me $4k less than John C. Flood for a comparable unit. So if you’re looking for an honest business to replace your HVAC or heat pump, this is it.
Just wanted to share my experience. First, they came out to inspect my hot water heater and provided clear and understandable explanations on what needed to be fixed, this is why I didn't give a 1 star. I had a very different experience with the HVAC. I had a intermittent problem where my heat would sometimes turn on and sometimes not, which I agree is a tricky problem, but that's why I called a professional. The 1st time, they didn't show, didn't call me and I called them to cancel after they were 30min past their latest time. When they came out later the next day or so they saw the problem or they symptom of the heat not turning on. They inspected a few things, didn't make any changes and it worked the 2nd time, so they reported "it was working" even though the problem existed when they got there, they didn't change anything it magically worked. I called later that day when it stopped working they said they would contact me but didn't. I contacted them about 1-2 days later when I didn't hear anything and they said they probably need to replace a part. They came out twice in 1 day because they brought the wrong part. They replaced the part which cost 4 times the cost of the part, even though replacing it too 15min and was held in by 2 screws and 2 push on wires. This did not fix the problem so I texted and left a message through their website and never heard anything from them. I have since called another company who fixed the issue after coming out once
I was told one thing by a representative for the company and told a totally different story by my warranty company. Miscommunication is very unprofessional and a waste of money and time.
I had work done a few years ago. I know different people have different experiences, but this has been mine. First of all, they would get high marks for responsiveness, at least initially. I was in a real jam when our AC conked out during a heat wave. They came the next day and installed a new unit 3 days later. Here are the issues: 1) I know this might sound petty, but when the manager came out to give an estimate, if he said once he said 25 times, “the guys will put down drop cloths and wear shoe covers.” Well, not one drop cloth or shoe cover. 2) After a while it seemed that my unit was running really loudly. Only then did I look behind the some venting to see that they had ‘sealed’ the vent run with a piece of cardboard cut off from the box and a couple of pieces of tape that not surprisingly blew off after a couple of days of heavy use. 3) Dial ahead a couple of years and there was an overflow from my condensation pump. I was afraid of some major systemic problem so I called a tech. Fortunately, it was minor. He found that there was a sediment ring around the PVC because it was flat and plumb against the bottom. He explained that it should be cut at an angle and not touch the bottom, to prevent this very thing. He added that because this is the last thing the installers do they often don’t bother to do it right. 4) Remember that I qualified my comment about responsiveness. Seems to be that when a smaller company does an $8K job they might follow up with a call to see how everything went. I never heard another word. A couple of months later I called and asked for an estimate to install a humidifier. No response. My unit still keeps our home cool in the summer and warm in the winter but my experience was less than 5-star.
Our heat broke following a snow storm. Another company told us they would come out to fix it but canceled on us. Jimmy Gusky sent someone the same day they were called, and went on to our flat roof with some snow still on it even though another company refused, ordered a part, came back the next day to install it. Their technician, Carlos, was professional and efficient.
Jimmy Gusky is the best in the business! Incredibly responsive, always helps in a pinch, and provides the best pricing. We’ve been customers of his for years. Can’t thank him and his team enough!
The service was terrible and extremely unprofessional. No one showed up for the appointed time that was provided by owner, weeks in advance. After several calls, someone showed up 3 hours later. Then the tech complained the whole time, especially to the owner, who did make sure he came by later to pick up the "cash deposit" of $800.00. Someone was suppose to come back to finish the job. No show, no calls, no texts, nothing. I just called another HVAC company, who were way better and professional, and they couldn't believe the terrible work by Jimmy Gusky, LLC (we have pictures and a video to confirm their work, or lack of). The owner then try to call 2 days later. How convenient for him. Please, as a customer, I had to let other potential customers know about this terrible service. Stay away from them.
Top notch, five-star experience for replacing an entire HVAC system. Estimate and Responsiveness: Tom K. was our point of contact and I suggest asking for him by name. Tom has an easy going attitude, is very friendly, professional, knowledgeable and accommodating. We talked through the details of what I wanted to get done and he was able to generate a very fair and reasonable estimate. I never had a problem getting a hold of him by phone or text and his responses were always quick. He coordinated everything for our demo, carpenter work and installation and everything went smoothly. He kept me informed each day as to what time I could expect the next day's activities. Demo: Kenny and John made short-work of removing the old system. They used drop cloths and made sure to keep a tidy work space. They quickly dismantled and removed the system without an incident. Both are very friendly guys and easy to talk with and they know their trade well. Carpentry: Part of our project required removing drywall, replacing insulation as well as leveling the floor. Amado was off the charts good. Very professional and detail oriented, just a great experience as he made easy work of the project and cleaned everything up when he was done. Installation: Again had the A-team of Kenny and John complete the installation of the new system. As mentioned, the guys know their stuff and it was a seamless install. They got me hooked up quickly, did a diagnostic check, installed a new thermostat and made sure everything was working. Polite and friendly guys with the right combination of experience and knowledge to make the job an overall great experience. Jimmy G even stopped in himself to ensure we were happy with everything. Overall, the kind of experience you want and expect to have from estimate to install. I have no issues or complaints. I'd deal with the team members mentioned above and have no reservation about recommending them. Five-star worthy experience.
Jimmy Gusky Heating & Air LLC was available on short notice to snake the drains of a basement apartment when there was a huge amount of backed up sewage. Nick did a great job; I could tell it was a lot of work. Communication with the company and Mr. Gusky was timely, direct and effective. I hope I don't have to go through that again, but now I know a reliable and effective company to call. Thank you!
they missed their appointment with me and would not return my calls used them a few years ago to replace the ac and they seemed prompt and competent then not sure what happened
Knowledgeable, efficient and timely. Techs are wonderful and courteous.
Used them to install a new AC along with other residents in my building, didn’t handle any of the coordination for that so overall good experience and HVAC. BUT 6 months later tried to schedule a HVAC and plumbing inspection for my building requirements, called and left voicemails 3 times and scheduled an appointment through their website for them to call and didn’t get a call back. Only got an answer by emailing Jimmy directly with the email I had from the HVAC installation, he said the front desk lady will call to schedule, she never did. 3 more calls later I finally get someone and get an appointment scheduled. Technician arrived 2 hours late with no clue what he was supposed to do even though I sent the requirements with clear instructions on what to inspect. Inspection itself was ok, technician seemed knowledgeable, but was obviously rushed and even said he had to hurry out because he had other important calls to get to. Never received an invoice for the inspection to provide to my building, have called twice since the inspection and left voicemails and still haven’t heard back again. Tl;dr, they do fair work but good luck getting in contact with anyone, getting technicians to arrive on time, and getting everything covered that is needed. Will be going elsewhere for my next home needs.