Reviews (12)
I contracted with Al's Twin Air to get a sewer line camera inspection and sewer pipe location service performed. From the office administration staff to the service personnel I was extremely satisfied with the company's professionalism, customer service and helpfulness. All of my interactions were positive and the staff graciously answered all of my questions and earned my business. The service personnel answered a number of specific technical questions I had so that I knew exactly what I could expect on the service date. In addition, on the service date the technicians gave me, in addition executing the service, a wealth of in-depth knowledge about residential plumbing, HVAC and water systems. In fact, much of the information they generously offered extended far beyond the specific nature of the service call. In all, the customer service experience was fantastic and the information the service personnel shared has made me a much more competent and well-informed homeowner. I was very satisfied with the service.
Sorry but I was very disappointed with the service and price. My main complaint is that they didn’t fix the problem and didn’t even do what they said they were going to do to try to fix it. Beyond that, the price was absurd. They charged $120 for materials for maybe $5 worth of duct sealant (and didn’t even use enough to seal the ducts!) They charged 12 hours of labor at $90 an hour, but the guys were here for about 2.5 hours, and most of that time was spent waiting for another guy to bring over duct sealant. I called and pointed this out and they reduced it to 6 hours of labor. They were on-time, very nice, easy to make an appointment. I just don’t know what I got for $800.
Came out with short notice, very respectful/professional, quick service. And worked on our system which multiple other companies refused.
Been using Al's Twin Air for several years now, mainly for my heating and air conditioning service. The technicians are very courteous and knowledgeable. Very good at explaining what they plan to do and what needs to be done. Highly recommend this company.
Milton and Lex were on time, quickly solved my problem, gave me a lot of information about my system which is helpful as a new homeowner. I highly recommend them for their professionalism and kindness. Thanks guys! Stop by anytime!
A Great Company. I highly recommend them to everyone who looking for their services.
This company install a boiler in my building last winter that works great 👍 the old boiler kept breaking down during cool winter ❄️ months, now we never have that problem!
They submitted a bid on a commercial project then ended up not returning calls or emails, either from the estimator directly or from the office. Set us back quite a bit.
We had a great experience and would definitely recommend to anyone! We called around 8:30am and they were able to give us a same-day appointment, for which we were grateful. The technicians arrived by 12pm and had our AC working within 15-20 minutes. It couldn't have gone any better!
Great and affordable service. They were able to install my rooftop AC unit within a few hours.
They were professional, honest and great. Happy i proceeded with them as opposed to the first 2 contractor referrals that my home warranty company tried to send. They were honest and good
I have used Al's Twin Air for several years for all my HVAC needs, for my primary residence and rental property. The staff are always professional. They arrive on time, complete the job as promised. The lady in the office is excellent. When I called requesting emergency service when my air conditioner died during the extreme heat, she worked her magic (lol) to get someone to my home very quickly. I have recommended Al to all my friends. They have had the same professional experience.