Reviews (100)
BEWARE!! Call this company to have my furnace issue repair( need it a control board) I was told it would have to be ordered, after I offered to pay for overnight I was told that it was already being overnighted and it should arrive the next day in the afternoon hours so they would come by the next morning to install it($638.00+ $150.00 diagnostics , no problem it happens) I took the day off to be home for the repairs (lost about $300.00 for that)and called the office in the morning to find out they had no parts, no warning the day before about this issue, I asked if the could track the shipment and I was told the couldn’t ( fedx/ ups/ usps they all have a tracking number yet they couldn’t tracked the shipment???) after going back and forth with them I decide to call MEGEE HVAC , and explain my situation, the gentleman in the office wave the $97.00 diagnostics and found the part locally to be install the next day. ($532.00).PLEASE BEWARE OF THIS COMPANY THEY ARE LIARS AND OVER PRICED.👎🏼
My AC went out and rather than have it repaired, I decided to just replace the heat pump. Got about 3 estimates including from Custom Mechanical. Steve came out and scoped out the equipment needs and sent me an estimate. It was the best of the 3 using American Standard equipment and reasonable given today's economy. In addition, Custom Mechanical offers financing. It's summer and very busy so installation was about a week and 1/2 out from contracting with them. The crew arrived early and was here most of the day (the air handler was in the attic over the garage on a very hot day). I'm extremely pleased with the unit - it's running very efficiently and effectively - and with the service provided by Steve and the install crew. Many thanks for getting my home comfortable again!
They came on Saturday to repair a water leak ($500+ bill). Tech didnt/couldn’t turn off the water despite my telling them how. Promised to send two guys on Wednesday. We now understand they aren’t going to come. It is Wednesday night. Only discovered they are coming because I called. Not trust worthy!!! They NEVER said the leak is the water company’s responsibility. This is directly from the invoice. “ 7/9/22 Upon arrival owner stated she had a leak at her meter pit, once I was infront of the meter I noticed a big puddle infront of the meter & curb stop. She informed me the water company had told her it was right infront of the meter. So I started digging up infront of the meter pit once I got down far enough I started to see the brass 90 that Kenny fix the last time but I couldn't get any further cause of the ground water & since it was raining outside. I informed owner what was going on & she didn't like the answer & she wanted me to continue that was at the one hour mark. I continue to fight the ground water & the rain & after another hour & half she finally told me to stop & for us to come back. She also called Robert & told him the same thing. So we need to reschedule & come back. Thank you! This job is 100% complete. Within the next few days, you'll receive a text or email asking you to review our services, but you don't have to wait for that! If you have any questions or concerns, please don't hesitate to contact us.”
We had used Custom Mechanical at our old house and its a pleasure to have them overseeing the systems in our new house. Their quality of work is outstanding, their mechanics are knowledgeable, thorough, approachable and willing to explain what they've done in detail.
Just had a 3 ton carrier heat pump installed. I couldn’t be any more happy with the ending product . Thank you Custom Mechanical for being dependable and a high quality company . The workmanship you provide is hands down the best in the area.
Needed new hot water heater. Before renters arrived. Custom mechanical team was responsive…came same day, and Cody on their staff did an excellent job changing out the water heater. He answered all my questions and did a neat installation…..inhighly recommend them!
I've been using Custom Mechanical for over 20 years. They are without doubt the best HVAC and plumbing company in Sussex County.
Giving a huge shout-out for Custom Mechanical. I am remiss at timing since our work was done at the end of August. Living in an old house that is on the continual fixer upper list sometimes has it's challenges. We gave Custom and their plumbers a chance to SHINE!! Compete redo of all the plumbing and new bathroom was the challenge. Picture the worst crawl space for anyone over 12 years old and that's what they had to get in and out of. Don't know how many times they had to suit up and get under because I lost count. Just sayin!!!! End result: Awesome job, peace of mind and new plumbing with time frame that kept us from any inconvenience. KUDOS to Kenny and his helper Coty. Would recommend them to anyone who needs work that they know is done right. THANK YOU KENNY, you guys are great!
Our upstairs air conditioner was leaking during a heat wave. We called them and they came out same day to fix it. Not only did they call before arriving but showed up on time. The technician was extremely knowledgeable and professional. Explained everything that needed to be repaired and quoted us on the spot. Price was very reasonable and unit is working again. Would definitely use them again and highly recommend them for any AC needs you have.
HVAC system not cooling. Called custom mechanical and able to provide same day service. Very professional. Explained and fixed issue. Would definitely recommend company.
Custom Mechanical service tech arrived on time . Dennis wore booties and a mask. He was professional in every way and was very pleasant and thorough. The customer service rep, Jessica, was also very polite, thorough, and professional. Glad to do business with Custom Mechanical!
So happy with our experience with Custom Mechanical. We were having a problem with our shower and within 2 hours of calling on a Saturday they had someone out. Our technician Josh was efficient and pleasant. Thanks for making it an easy ordeal!
Customer Mechanical is an exceptional company. After suffering for 2 previous summers with poor performance from my AC, and using two other inadequate quacks, they fixed my unit immediately. Do yourself a favor and go to a top performer the first time. Dan was my technician and he is very knowledgeable.
I have had a maintenance contract with Custom Mechanical for 9 years and purchased a new AC unit from them last year. I have always found the staff to be efficient, professional, personable and on time. My recent spring maintenance experience was the same.
Our tech on a routine maintenance call found a problem with.our hot water heaters each having a leaky bladder. He explained the issue and the remedy and necessity of installing two new tank bladders. We approved the remedy and were pleased with his professionalism, explanation and timely replacement of the bad parts.
Thomas Evans found the office staff and the Tech to be very professional and timely. I would recommend this company. The tech was excellent and all the staff great.Kenny did a great job. Nice guy too.
Great company ! Very professional, honest and very reasonable pricing. I would not hesitate to call them again if I needed something else repaired. Thanks again Custom Mechanical for a job well done.
I found the service from this company to be extremely subpar, and the company behavior to possibly be dishonest. My mother lost her husband, and then a couple of days later lost her heat. A part was ordered, and it was expensive - $900+. We waited days. When we heard nothing back we called them back only to find they had written down our number incorrectly, but they intended to call us to let us know that they ordered the wrong part. After a week of waiting we contacted another hvac company, who explained to us that the part Custom Mechanical ordered was not all necessary, and the problem was an electrical one. Not only did they order an unnecessary part, they also charged the credit card for $900+, which will now need to be cancelled. I understand this company has a good reputation, but in my experience the service was dreadful. Hopefully, this helps someone.
They are very professional. They did a good job inspecting the heating/AC system. They also pointed out a potential problem with my 17 yr. old water heater, and they sent a employee to give me an estimate on a new one.
Had a new HVAC unit installed which needed maintenance called "custom mechanical" specifically asked for senior technician for this issue. An elderly gentleman showed up was there for hours then another person (manager) arrived to assist due to original techs inability to fix problem afterwards was charged additional for second guy over $500.00 because their "senior" tech could not resolve the problem and the issue was neither fixed but made worse. Called another company in Wilmington DE., not only did they fix my problem but it was at a much better and affordable rate than custom mechanical who did nothing but worsen the problem. Call handyman before them.