Reviews (100)
They answer the phone pretty quickly, no long holds. When needed technicians are dispatched quickly and they are knowledgeable. They are able to do the complete job, no need to coordinate with a separate company when doing an installation, and they do quality work. I've used Gault for over 30 years.
Fantastic customer service! Technician and delivery were on time as promised. Thank you!
gault service took care of both my oil and propane needs. makes service and delivery simpler
Excellent experience. Came out to help us so fast, thorough, kind. Thank you !!
Excellent customer service. Above and beyond. Thank you
Steve came right after we called. Steve reviewed our problem list that required 7+ visits and figured out the problem right away. Unfortunately it lies with the original (Gault) instillation of our boiler 2+ years ago. The chimney attachment should have been different and without the exit port for the specific boiler we installed. It may require a retrofit ultimately. He did some taping to see if it improves. so we'll see......?!
I bought a new furnace and AC unit in my condo in March. Installation went very well. Guys were very polite and neat. Two months later, when it was warmer and appropriate for techs to come back and test the AC compressor, it was a different story. The guys parked in another resident's assigned parking space, even though I told them to please park in a visitor space. They never introduced themselves, so I have no idea of their names. When they were done, they left the light on in my boiler room and the door between that room and my garage ajar (it's always kept closed). I had high hopes after the smooth installation, but the followup team was disappointing.
Gault has always been my provider but for some reason I called another (Gaswerks) to do some supply line work- big mistake- Thank goodness Gault was able to roll in and clean up the mess. Always professional and courteous !!!
Our technician came out and was beyond amazing. One of the best we have encountered. Switching all our services to Gault.
I needed to have my heating unit replaced and Gault responded quickly. The HVAC technician Brian Curry was very professional and did a great job. Thank you to Brian and Gault for all their support!
We trust the Gault team to manage our fuel, generator and furnace needs. Our account manager Britt is amazing. Josh on the genny team rocks. Harry, John and Justin on the furnace crew always go above and beyond. And when issues come up (as they do), the Gault team ALWAYS listens, comes up with solutions and does the right thing. It is so awesome to work with a local, family team. Thank you team Gault.
Our propane tank was empty and Dave from Gault was here within 90 mins to add fuel to our tank and reboot our system. All went really well!
Cleaning went well but wanted filter name and size written down. Did not receive. Asked for water heater replacement more than double the cost of others. I will say the work is done well, but the personal follow up is lacking and I would definitely get quotes. Lastly programs I signed up with earlier in the year with a quantity of oil I would use and now I get a message saying I am almost surpassing that amount and I need to re-sign up for another program??? Spoke with Clay and I have gotten the name and size of the filters, and we discussed the pricing of water heaters and new oil pricing due to the follow up I am increasing my rating.
Brian Curry is by far the most professional, knowledgeable and reliable service tech I have ever come across. I have a high performance boiler which requires patience as well as technical accuracy and skill - the boiler never ran so well until Brian got it “dialed in”. In addition, Brian is extremely organized , courteous and leaves the utility room spotless. Last of all - hours after the service Brian took the time to reach out and confirm everything was running properly - a true professional.
Technician came over to our home and did an inspection on our gas tanks to make sure there are no leaks, since we have switched over to them. We are looking forward for having Gault deliver us propane gas. They are very professional and kind no matter whom you speak to. There prices are very reasonable compared to other propane companies out there.
Darryl was great! Called before he arrived, was on time, friendly and informative. Glad I changed to Gault!
the technician didn't know what he was doing. Spent half an hour just to figure out the information I told him. In the end, they told me that they can't help. Then the company charges me overtime.
We had no heat and Gault arranged for same day service call. Service person (Rob) was very nice and thorough. He replaced regulators at house and propane tank. He also restarted hot water heater, which I hadn’t realized was also off. With a deep freeze coming, I am very thankful this situation was resolved so quickly.
Terence and assistant were punctual, thorough and efficient. The annual inspection went well and they were highly professional.
After having a miscommunication that caused a bit of frustration, I was provided exceptional customer service and had the issue resolved immediately! The attention I was given truly made me feel valued as a customer and one of the reasons why I continue to remain a customer for many years. Thank you!