Reviews (100)
If the tech name James aka Jim is sent to your house. Please ask for another tech immediately
Mike did a great job on fixing our water heater. On time and friendly. Thank you.
My mother has had a service contract with Air Specialties for many years, and could not be more satisfied with the service they provide. They are always prompt, courteous, and thoroughly professional. We would recommend them without hesitation.
Air Specialties did a phenomenal job of replacing my antiquated gas fired hot air heating system. After 28 years the old 80% efficient unit finally quit in January of this year. The team quickly responded to analyze the situation and provided 2 options. We elected for a total replacement after consulting the technicians. They quickly ordered and installed the new system to accommodate us given the time of year and outside temperatures. We now have a 95% efficient unit and Air specialties is returning in a couple of weeks to replace the AC portion of the HVAC system. I highly recommend this company as the overall experience from sales to engineering to installation was first rate!
Furnace stopped working this morning - called and had serviceman here by early afternoon. Fixed the problem involving a broken wire and furnace is up and running. Great service as always. Would never hesitate to recommend Air Specialties to anyone who needs HVAC service/maintenance/repair.
Gave a great price when we needed a new boiler back in 2020. Installed promptly and professionally, and they came back to ensure all was working well. They have responded both times we have needed some assistance, and they diligently set about finding a solution each time. Always friendly, prompt, personable, and professional.
Air Specialties has been taking care of my properties for over ten years, and they always come through!! Today our furnace went off during the night, we called Air Specialties, Bob was great as usual, he sent Pete to repair our issue, and again, as always, Pete is the man!! We have heat, and the job was completed within an hour and a half from our original phone call!!! You really can’t ask for better!! In short, I highly recommend this company, and will continue to call them for our HVAC needs!! Thank you!!!
I have been using Air Specialties for well over 20 years as they installed and service my forced air furnace, my hot water heater, and my central A/C. I live in an 100+ year old house and all the mechanicals are in a "basement" with about 40 inches of height. Through the years, their techs have done a great job removing old units that came when I purchased the house, to helping think about newer systems to use and that could fit within my space. Working in my crawl space has never been an easy task and at times, they've had to have up to 4 techs work to pull out old systems that were heavy and unwieldy up narrow steps all while hunched over. When I converted my house from oil to gas, I had them make the equipment swaps. When we had flooding due to Katrina/Sandy, I had them replace the units. In short, they've handled just about every heating/cooling need. Their techs have been prompt and helpful and their office staff is likewise responsive. I can't speak to their pricing as I haven't comparison shopped but they do a really great job, they don't upsell me for services, they arrive on time and get the job done. I'm happy to support a business where they do good work and if I call them the next year, they know who I am and what my system looks like and can readily diagnose.
There comes a time in everyone’s life when we have to make decisions on who we are and what we want to represent to the world. In both our professional and personal lives we must stand for something and stand behind something with integrity and honor. I hired this company to repair my boiler as the previous owner had a service contract with them so I found it only right to keep it. Recently my boiler has been experiencing problems so I called the company I could trust. Their fee is $179 to have the technician come to repair the boiler in addition to parts and additional repair time. As a business they are entitled to charge whatever fee they want and as a consumer I can accept or look elsewhere. I decided to accept but I asked that they simply not “turn the boiler on” but repair the boiler. Prior to hiring them I asked that the technician fix the issue. Not simply turn on the boiler temporarily at a fee of $179. Let me make one thing crystal clear I am in no way expecting everything to be repaired for $179 I was expecting and willing to accept additional charges for parts and the technicians work. But what I did not expect was for the technician to turn on the boiler and for it to stop working three hours later. My conversation with the technician was that my boiler is fairly new 2017 and there was two parts that needed to be replaced. The technician assured me that his work would keep the boiler running and the parts that needed to be replaced were to prevent the boiler from failing in its entirety. Three hours after the technician left the boiler stopped working. I called the office and left a voicemail. I informed them that the boiler as well as the hot water was not working and I waited for a return call. Unfortunately my illness was triggered by the extreme cold and I was hospitalized that evening. When I called the office back a day later I was told that I had to pay another $179 for the technician to return to “fix” the boiler again all this while they work o
These guys are always ON TIME, POLITE and are A VALUE. DO use their maintenance plan. It is worth it. The prices are reasonable and they don't think of ways to pad your bill. It is fair and they do a great job. The "front office" is efficient and they really put service above everything else. They explain everything they do in terms a non HVAC guy can understand. I have done business with 4 different HVAC companies and these guys are miles ahead of the other companies in every aspect. They earned their 5 stars. I am super pleased to be a customer and when they say that they value you as a client, they mean it and they show it. Dr. Fred E and Dr. Kim E
On 11/15 I Hired Air Specialties to do maintenance on my propane furnace. Two guys arrived and did the job in less than 20 minutes which I found it super fast, but then again I’m not an expert. Then on 11/30 I hired a different company to do maintenance on my oil furnace, the tech asked me if I wanted the propane furnace to be serviced as well. I said no, since I had it serviced two weeks ago. Sure enough he opened the propane furnace and shows me how dirty and untouched it was. The tech told me they basically didn’t do anything. I asked The tech to service the propane furnace as well since Air specialties didn’t do anything, I saw everything the new tech did and I just couldn’t believe how I basically got robbed $211.64, I wouldnt recommend this company to anyone. Just because I’m a woman doesn’t mean you should take advantage, I’m paying you for a job so do what you’re suppose to do.
I called regarding an issue I thought I was having with the furnace- I received a call back within a half hour and they scheduled a tech to visit the very next day which was great! Our tech Mike explained what the noise was I was hearing and what was causing it. I will continue using Air Specialists going forward for any HVAC maintenance I may need- Thanks!!
this Is a class act company.They are professional and knowledgeable, friendly and helpful they go above and beyond for their customers. I can not say enough good things about this company and all the people that work there. I would definitely recommend them and give them a 10 star rating.
I have had a maintenance contract with Air Specialty now for the last 4 - 5 years, maybe longer. I have been very very satisfied with this company. Jim their maintenance technician is always on time and very thorough with his checkups. He keeps me informed on everything he does and what to keep my eyes on. Wendy is also very friendly over the phone with customer service. TOP NOTCH COMPANY !
Excellent experience from first call regarding AC unit issue, to options for replacement to actual replacement. Team is professional and courteous… keeps you informed throughout the entire process. We have Air Specialties do our regular HVAC Service and have always been pleased with their technicians and service. Highly recommend.
Responsive, helpful, and highly professional. In the last three years, air specialties has repaired/replaced a broken hot water heater and thermostats, installed a compressor for my AC, and performed regular check-ups. They are absolutely terrific, and extremely fast in taking care of issues that arise. I will definitely continue relying on them for my heating and AC needs.
Air specialties handled my entire complex total replacement of central air conditioning and heating perfectly. Bob and crew made my life relaxing for what could have been some what stressful. The 3rd floor central air conditioning, air handler and outside mechanical needed replacement. Air specialties performed on time, did not disturb other tenants, came in at budgeted estimate, which was quite reasonable. Without any rservations I highly recommend. Francis Vitagliano
Got the work done, scheduling a visit was quick and easy, but very expensive. Will avoid next time. Should be a 2.5 star instead of 3 but that is not an option. I just needed a recharge of the AC refrigerant actually - this was the first thing I said during booking and during the maintenance visit - yet it costed me $1064 total in the end. For comparison, last time with another company it was less than $400 total and spending 1/3 of the time. Here comes the breakdown of the high cost this time: Most of it is labor time (got charged for 3 hours $616 labor, first hour washing the coil outside and replacing inside filter, second hour doing the recharge - the actual recharge was done in 30 min and then the next 30 min just monitoring, and last 40 min essentially packing up and writing the invoice). Technician definitely was taking his time (each trip to the van parked 30 feet away takes 5 min minimum, multiple personal phone calls during the work, I also got charged $88 for the last 10 min just for invoice writing). This could have easily been a 1.5 hour visit. Yet he dragged it to become 3 hours. Besides the labor there is $300 for 2 pound of A22 for the recharge (very high price for this if you google), $75 material cost for washing the coil (just detergent cost, since water is from my condo), and $10 filter, plus $63 tax. If I knew this company is so pricy when I booked, I would have searched more for other options. When I asked for a quote initially they just said first 30 min is $176 and each additional 30 min is $88, and the rest is gonna be determined by the technician upon visit. To be fair, the technician did confirm with me each of the material costs on the spot and emphasized it's all up to me, but at that point I was already paying hundreds of dollars for the visit so would rather get it done instead of reschedule for another company given the hot weather and further wait. But I was definitely not expecting a 3 hour visit with all the drag. Did I mention the
Most recently John and Sam provided their expertise and humor to install ductless system for our 3rd floor. Heat really does rise. Bob provided marvelous plan for the system and was able to obtain the new wireless/app connection for Mitsubishi. They have maintained our main system for many years, keep it running and replace as needed with professionalism and reasonable costs.
This company was AWESOME. My A/C central air unit is about 3 years old. I wanted to have the compressor outside my unit cleaned. I called AIR Specialties and the process was flawless. From the time I placed the call (Wendy and Bob) until the day Pete came out to do the cleaning. I will certainly use them again. I'm just trying to decide if I want to purchase a contract. It has nothing to do with the company it's just me dragging my feet. You know the ole saying you don't need it until you wish your purchased the contract. Certainly if I purchase a contract it will be with AIR Specialties. What I'm not on the fence about is using this company again. I say give them a try and you will not be disappointed. Enjoy this HOT summer.