Reviews (28)
I’m so disappointed and angry with the service or lack there of. My AC unit was never registered, which is the installer’s responsibility, so it is no longer under warranty and my unit is less than 7 years old. I have been having problems with my unit since it was installed which I learned was done incorrectly. Every time I called for service I had to wait weeks and then was told I needed a new thermostat meanwhile I had a leak in the coil which was never diagnosed. I have to get an entire new condenser now and pay for it due to their incompetence! Will never recommend or use again. So unprofessional.
Came to my store right away when I called them!! Very efficient and helpful
I call the office for plumbing issue. They sent a guy over he came and left twice. Stating that he forgot something. They he only worked for about 30 mins Said that he was done. He had my hot water on the on the opposite side. . He them tells my husband to call him direct and he will fix it. Called him and he starts to cry and said dont call thr boss. He stated that he was at my house for 2:30. He charged me for him forgetting and taking a break. I called the office and it seems to me that they knew he had a problem. I asked them about adjusting the time and supposedly the owner said no. They had to then send someone else to refix the problem but i cant get an adjustment? I did get a hold of owner and he did the right thing and adjusted the time. I am satisfied with end result, but wish we didnt have to go through this.
Excellent service
Very attentive punctually and caring
Company completed a job installing 3 Moen bathroom faucets and 2 toilet floats and pipes. The job was not done correctly. I emailed and called the company to have someone come out and fix the problems. It took over a month for them the send a technician out to fix the problems. The original cost of the job was around $500.00 dollars. I received a call one day out of the blue and asked if they could come to our house and fix the problem in 15 minutes. They said they had no other time to do it. They sent a technician and he did an even worse job as if it was done on purpose. Very unprofessional company. I do not recommend using them for any bathroom installs. They did a fantastic job with our water heat and fixed it properly in a pinch during another service request. Highly disapointed in this company.
Good people my family been using their services forver!!
Great company but prices have increased tremendously over the past few years. Average cost for cooling system on a 1200 sq ft ranch style home with an easy accessible roof ranges from $4k to $6500. We received a quote of $14k, absolutely, insane.
These guys came when everyone else was booked a week out. I had a pipe burst when we had the big snow storm recently. The ladies I can talked to over the phone were great and the plumber did his job with no issues.
Very nice people and get the job done!! Thank you!!
Honest hardworking staff. They will do a great job for you.
I’ve had this company come out several times to service my forced air ac/heater unit. Most recently they came out to work on a clogged bathtub line. Jeff was very courteous and helpful. He and another worker worked on my drain for a couple of hours and had everything flowing again! Great job, I highly recommend this company!
Very responsive and helpful
Quick and friendly, efficient service
They really know their stuff
A great company to do buisness with. They have been around forever for a good reason!
We live in Torrington, CT. and recently needed a new boiler for our heating system. We called MJ Fahy and they were able to install a new boiler quickly and did an excellent job. The men came on time and were clean and efficient, no mess left behind. during the installation.We also had them install a "Nest" thermostat the same day and the entire system now works beautifully!
Horrible customer relations. We just moved into Heritage Village and are in need of a new Air Conditioning Unit and Heat Pump. We called a week ago and scheduled our appointment for today. I called yesterday and confirmed with an office person that we were still on--yes, still on for 1:00 pm today. Today, 1 pm came and went. We called and the office person informed me they rescheduled me for another week from now and claimed my phone was not working when they called. My phone was working fine yesterday, and there is no record of them calling in my missed calls or messages. She continued to make one excuse after another, always making it sound like my fault. On the positive side, I am glad this happened before we decided to do business with them.
Called for an appointment to have them install my mother’s waterline for her new fridge, Terry came over and installed the waterline and showed her how to get the ice maker set up to produce ice. Very happy with his customer service and I will definitely give them a call again.
Tery was professional, courteous, and did a great job. Also resonably priced. Joe Sattisanto