Reviews (100)
The plumber was fine and he did a good job. But whoever works the phone is extremely rude and unprofessional.
On a Sunday evening our water pump and tank failed. There was no water in the house. We called, and Kyle arrived shortly after lunch on Monday afternoon and quickly checked the whole system for us. Kyle was able to get a new Jet Water Pump and Water Tank through a Manchester suppler, and installed both for us. This included all connecting pipes, shut off valves, and duplicate pressure gauges in the system. He then did a thorough check out of the working system, and stayed until after 6:00 PM to assure all was working properly. This was expensive compared to trying to get each item indivually, but the total system (parts and labor) were much appreciated. Kyle was knowlegable and friendly in working through the whole project.
The service was prompt, due to a cancellation we were able to get a same day visit. One of the techs was very friendly and helpful, the other only had a focus of an up sell. The bottom line is the prices here are astronomical, an $800 quote for a basic faucet and additional $500 for installation is laughable. They assumed that we had no idea about anything to do with the replacement, and told us this "golden faucet" would last 60 years. A person would be hard pressed to even find a kitchen faucet for that price. We were very busy at the time and just wanted the issue fixed, were willing to pay for the service but not to be bludgeoned like this. The faucet has been replaced for for $70, and took 15 minutes to do ourselves. Moral of the story: don't assume people are clueless, work hard, perfect your craft, and respect others.
Terrible, stay away at any cost! It would be $89 just to visit your house and $500 for simple drain cleaning, this is a fraud and all scam, I lost my $89 just to get a ridiculous quote! Never again, got same work done in $250 by very good professional, no dispatch fee it was just a bathroom clog! Stay away from this scam ! So $600 quoted together and I got it done by $250 and no dispatch fee. Terrible scam!
Gary, showed up early, very professional, completed job in very timely manner. Thanks again!
The person answering the phone is unreasonable to deal with. I asked speak to a manager refuse to give me a manager. I asked him roughly what it would cost to add a floor drain for a building. I might write that I do not have access to after you said oh I can send a technician out there I asked him do. Would you like me to send a technician to a locked gate where he can’t get behind. I told him the square footage of the building and I said give me a quote on just say 10 feet of pipe in 300 feet of pipe, so I have an estimate on how much it could be on a loan and how much it could be on a high end and put me on hold for 10 minutes and says he’s not giving me one after I had to argue with them for that so if you want professionalism, don’t call this place for anything
Scammed the H*LL out of my boyfriend. Was there 1 hour to unclog a pipe and fix a leak in the basement and charged $900. Gave him so fake monthly deal discount to bring it down To $750. $750 for an hour of fixing a clogged pike and small leak? Cmon. You know what you did. Straight up scammers. Definitely avoid unless you’re going to drop $1000 on something that takes 2 seconds by some local guy. Messed up huge on this one!
The pricing was unfairly high and I feel taken advantage of. I was unable to get an estimate without paying an 89 dollar fee. The pricing is not up to the technician as far as I understand but unclear. I am not sure what I paid for it was lumped together in one labor cost. The cost to install a boiler mixing valve, a very accessible three way soldered valve, was $686. This 2.5 times what Angie's list estimated and Angie's list referred me to this company. The technicians were great, polite and clean. The work was completed in two hours. The 89 dollar assessment took 3 minutes but I get it, gas is expensive. Lots of communication so that was good.
Kyle was ontime and got to work to resolve a few plumbing issues. He replaced a couple old shutoff valves and a kitchen faucet. I asked him return for additional work to replace a toilet seal and flange. He provided quality workmanship and left everything spotless.
Great experience. They showed me where the problem was located. They explained what they needed to do and itemized how much every thing would cost. They were reasonable and very efficient. I will hire them again for any future problems. I highly recommend them!
Great job clearing my shower drain along with fixing two slow draining sinks. Weston was very knowledgeable and professional - excellent service!
Mike and Jack showed up promptly. Easily understood and assessed the problem. They were friendly, knowledgeable and very professional. Thanks for great service!
I will definitely use Joe the plumber in the future for my plumbing issues, Jeff was awesome answered all my questions and he was very nice.
Very polite and helpful technician. Arrived on time. Good notification about his arrival. Explained options and was able to fix problem quickly and as explained.
We had a half bathroom installed. William was our technician. He was on time and very polite. He was very thoughtful of the placement of the piping that needed to be installed through our kitchen. He was able to make minor adjustments to ensure our needs were met. There was another tech that worked with William and I have forgotten his name but he was also very polite and helpful. They made a great team. We highly recommend Joe the plumber and we will use them again for all of our plumbing needs.
Tyler was professional, courteous and kind. I would highly recommend him and this company. Responded to an emergency frozen pipe rupture in around 12 hours, when there were many other emergencies, and could not have asked for better service!
The gentlemen from Joe the Plumber were absolutely wonderful, professional, efficient, and quick! They diagnosed our issue in no time, fixed our problem, and talked us through not only what they were doing, but gave us great suggestions moving forward. I can’t thank them enough!
We have used this company many times over the years. They are always very professional and do good quality work. This time was no exception.
Called with emergency leak. Scheduled for same afternoon. Gary calls me before showing up. On time as said. Very professional and nice personality, Dylan as well. Found and resolved issue in a very reasonable time. Fair price. I would definitely let them in my house again. Thanks for the great work guys!
Michael checked out the sump pump system and reported that it’s working normally. That’s reassuring as I’m a relatively new owner of this older home and never had anyone look at the sump pump before.