Reviews (15)
It's a nice place and the staff are exceptionally friendly and treat customers like family. They will help you out if you have been using them for awhile and need some oil even under 100 gallons. They work with all. Even give a veteran discount.
I have been using Brooks Energy for our home heating oil and propane service. They are always very responsive and go above and beyond for their customers. I highly recommend them.
Honest professional my first time ordering oil.answered all my stupid questions with out getting mad differently will purchase heating oil with them again.
285.00 no parts under 1 hour. Four hours after they left system failed again. WAY TOO EXPENSIVE FOR ME.
We were having an issue with our boiler and contacted Brooks Energy for the repair. They were incredibly responsive, professional, and affordable. I highly recommend this group, and will be utilizing them for all of our heating and oil needs moving forward. Thank you for keeping us warm during the cold New England winter!!
I highly recommend Brooks energy. We used them for our heating system maintenance and repair. They were responsive and helpful. They came out to us in a snow storm because we were freezing and our heating unit broke! When picking a place to service your heating needs - definitely pick the good guys who will help you out in a snowpocalypse!
Great quality family business that will take care of your HVAC system needs.
On time, professional, and quick. If you're ever in a pinch, these guys have you covered. We recently checked our tank and were super low, gave these guys a call and they were here same day. I suggest if you're on the hunt for heating oil/propane you go to Brooks Energy.
Underrated - I was referred to Brooks Energy when I was having trouble with my natural gas furnace. They stopped by my house same day and had the issue resolved within an hour. Will is a great technical -both knowledgeable and kind. Highly recommend!
Excellent customer service! Friendly and professional
Before Brooks, I used to call 7 to 10 local companies and research the best heating oil quotes. Over time, I realized Brooks always had the lowest price so I ended up calling only them for the past 3 years. The ladies who answer are always nice, they have my credit card on file so it’s an easy, stress free transaction. Sometimes they even answer phone calls after hours. Recently, I wondered if Brooks heating oil price was competitive still so I called a bunch of other local companies to compare. Needless to say, Brooks (and another company, but why change) had the lowest/best heating oil quote.
I own JS Electrical LLC and use Brooks Energy regularly for our generator installations requiring gas piping and propane needs. Always done right , on schedule and as quoted.
Ran out of oil at 1pm, delivery by 6pm same day. What else could you ask for.
We've used Brooks to install new furnaces in our home and in two of the multi-family residences we owned. We also used Brooks to install chimney liners. They were not only clean, but quick and professional too. We now use Brooks for our oil needs as well. Very dependable and offer competitive pricing!
We called Brooks Oil to hook up our propane fireplace in our living room. The fireplace was in our home when we purchased it, but the fear of potential propane leaks, and not knowing how to run it properly, prompted us to call a professional. Our first appointment, for a technician to come and access the work needed, was rescheduled as “there were many emergency calls coming in of customers in the area without oil before the cold”. After the assessment, the owner Mark told us that we could do the hook-up in two parts: the outside part of adding a regulator and connecting the propane line to the house line could be done at any time while we weren’t home as that was all outside work. The inside part would need to take place at 3:30 so that myself or my husband was home from work. The secretary Karen called that same evening and we scheduled the work. Day one of the work came and went, and a technician never hooked up the regulator. I called the next morning to see if they were planning on just doing both parts on our second scheduled day. Karen said that she couldn’t find us in the list of scheduled appointments, but assured me that someone would be there that evening. No one showed. The appointments were rescheduled after again calling Brooks and being told by Karen that she noticed our file on her desk and assumed the work had been completed, and had actually already sent us the bill for the work that never began. On the newly rescheduled Day one, a technician came and hooked up the regulator, but never connected the tank to the propane line and regulator as we were told would happen. On day two, the technician and the owner arrived two hours late. A half hour after my scheduled appointment I called Brooks, and was told by Karen “well we have you at the end of our work list for the day since we have to wait for you to get home from work”. As far as I’m concerned, I scheduled an appointment for 3:30, and left work early to ensure that I would be home b