Reviews (40)
Very friendly on the phone and when they come to the house, it's getting the follow though complete. Office lady has told me many times she would call my back.... no call back. I call and its was pass on to Ronny, no call from Ronny. I would call to schedule a time then I would get a call back, that it was schedule already on a different day but was not put in the notes. I did get the phone call from the owner 1 time, when he thought I was not going to pay them. Wish they talked to each other better. They went out of business and handed everything to One Source Home Services.
I had my furnace installed 14 months ago and today it is dead as a door nail. I paid extra for an extended warranty that was supposed to cover everything for 3 years. Today I found out that this company has disappeared completely, which means I absolutely threw my money away on a new furnace and a warranty that is WORTHLESS. The company they “transferred” their clients to refuses any warranty work. This seems like it should be illegal to take money and disappear! Additionally, they never cleaned my vents like they were supposed to and I also discovered that the inspection was never completed. ABSOLUTE SCAM and am left without heat and more out of pocket expenses for their poor work and leaving customers literally out in the cold.
I never received service after tying up 2 days of my time.. Never got a call explaining why they did not come when scheduled even after I called and then in the later afternoon they did not answer their phone 🤔.. Not good business...so at this time I could not recommended this company.. I do not like giving poor reviews.. At this time I am sharing my experience because You asked😞 FYI.. I am only giving them a 1 star because my message would not post with zero stars.
Beware! Beware! Worst quality and customer service EVER! 1,) they only seldom answer their phone. I have called multiple times a day for four days now. No answer or ability to leave voice message. 2.) Terrible workmanship! They had to come out SIX times to replace furnace because of absolutely shoddy work and negligence. They don’t care that you have to take off of work to accommodate their mess. 3) Rude with scheduling. Missed service “windows” (remember I had MANY due to incompetence) and some appointments not kept at all with no notification. 4) still waiting for inspection (that they probably won’t do as they cancelled first one and refuse to answer phone to re-schedule). Illegal. 5) installed different brand furnace than verbally quoted 6) had to beg for basic stuff: owner’s manual; make and model #; warranty 7) They love to take your $ up front and leave you with no “leverage” to finish the job and do it properly. DO NOT DEAL WITH THIS COMPANY!
I've had a great experience with Mountain View Comfort. They came out the same day (a Friday) when I was having issues with my 27 yr old furnace. The heat exchanger was definitely busted and Bobby was awesome in letting me ask questions and watch him work. They gave me a very good price on a replacement. My dad is a general contractor out of state so I had him review the quote and he said I wouldn't find a better deal. They came early on the following Monday and had my new unit up and running before 2 pm that same day. Following my inspection I had a couple questions and they sent Craig out to follow-up. He answered my questions, double checked all of the seals, and showed me how to register my unit for the extended warranty. Since this was a true emergency repair I didn't have time to vet any other companies or get recommendations from coworkers. I chose Mountain View Comfort based on the reviews I found online. I'm very happy with their service. All of the technicians were polite, helpful, and answered my questions. I also really liked the text message notifications they send before a technician arrives. They include details about who is coming to your home which is a nice personal touch. They even offered to bring me a cup of coffee! Thank you Bobby, Sammie, and Craig!
I had a water leak that sprayed water in my furnace. I was connected to mountain view comfort and they sent Bobby out to look at my furnace. We both thought it was a senior issue and wasn't. Found water in the pressure switch and changed that. It still didn't light, said couldn't detect flame. Bobby spent lots of time trying to figure out problem. He determine that it must be the control board. It was costly so he told me about other possible issues and the cost would get higher. He recommended a new furnace. He turned me to Mike. Mike set me up a great plan and furnace that he was able to help get it installed. The guys that came out to install the furnace was great, very professional, knew what they were doing, and overall great service. If it wasn't for Mike and his crew at Mountain View Comfort, I would be with heat for months or longer. I give them 5 stars on everything and would STRONGLY recommend them in a sec. I will taking all my business and needs to them. I will not go anywhere else. If you have any issues and need repairs or new unit installation on hvac, you need to call Mountain View Comfort
I scheduled a full duct cleaning and the technicians that came out were not only professional but knowledgeable and friendly as well. I had concerns about my system and they were honest and did not try to upsell my issue. Was resolved for $168.00
As far as my new furnace - it is working fine as expected, but be aware; The responsiveness/punctuality and follow up from this Mountain View Comfort is a joke! And here is my experience: 1. Scheduled installation for following Thursday - got a surprise call the following Tuesday that they were on their way to install so had to reschedule my workday and head home to accomodate them. 2. Electrician showed up unannounced following Friday to do his part and as we were out of town we had to reschedule. 3. Vent cleaners was scheduled the following week and never showed so I was back on the phone to reschedule. 4. When rescheduled with vent cleaners we scheduled regional inspection at the same time - but apparently that was not done by Mountain View as it was a no show. 5. Talked to owner AGAIN regarding permit/regional inspection and he supposedly scheduled it for us 3 weeks ago and even told us that since we are scheduling days out that it would most likely happen in the morning. Well yesterday - no inspection and Regional website states no inspection was ever scheduled. Working with Mountain View Comfort has been exhausting to say the least. Taking several days off from work and multiple no shows and surprises. Absolutely no follow up and all the initiative and contact must come from us. Each time the owner puts me on a 3-way call with the owner to figure out what went wrong yet no-shows and follow through is a joke. I hate to see how this service contract will work out and how many days of work I and my wife will be missing for a simple tune-up?
My furnace went out and I called this place due to the awesome reviews. I was disappointed that I had to spend so much money, but, I feel like the price was fair. Glad to have heat again and appreciated the asap response to my needs! Would recommend. The guys who came out to do the work were super respectful and nice also.
Our furnace went out on a very cold day. This company came to help us on Christmas Day. I was so grateful! It turned out we needed a new furnace because the one we had was over 15 years old. The people that came somehow made it so we had adequate heat until they came the next day to replace the furnace. They came on time replaced the furnace fast. It made such a difference to not just have professionals fix our furnace but friendly service. When it came time to pay the rest of the bill I talked to the friendliest gal! Not only did she let us know everything was repaired but she set up the appointment with the city to inspect our new furnace. I would never call any other company for a furnace or air conditioning problem. They are the best!
I did the 39 dollar furnace cleaning and inspection and was quoted for a new part that cost over 650 dollars. I got a second opinion and they told me my system is running perfect and I did not need the new part this company quoted me. I’m so glad I got a second opinion!!!
Excellent service. Bobby was very knowledgeable and helpful.
They were able to come over same day, even earlier than their estimate to fix my heater when it stopped working on a cold and snowy day. Bobby was very friendly and professional.
Craig H. was the technician that came to my house on a same-day request. Great service and a great technician. Craig was very knowledgeable and an all around solid guy. Highly recommended!
Mountain View Comfort (“MVC”) came to our rescue when our furnace went out just recently. We had a few companies come out to look at our furnace when it went out. I feel that they were the first to not come out and just want to sell us a new unit. They gave us an honest answer on what needed to be repaired, gave us a few options, did not pressure us and once we made a decision got us scheduled and taken care of right away. Additionally, after doing some research I found they also gave us the best pricing along with some good financing options if needed. Great crew we got to work with also (Bobby, Michael and Mikey & Sunshine). I highly recommend MVC!
My heat went out on Tuesday during the storm and despite the weather I was taken care of. I'm a single mom and Ronnie made it a simple and easy process ensuring me and my daughter where warm during the snow. The technician was knowledgeable and thorough. They got my heat on the same day! I would reccomend this family owned buisness and Ronnie to anyone needing HVAC services!
This was my first time replacing a furnace and I wasn't sure of what the process was. A little rocky at first with setting up the appointment but after it was corrected, my furnace was replaced within 24 hours. Mike came to my house on early notice and gave me a heck of a deal for it to be replaced the next day. The next day, I get a text from the company stating that Travis and Tyler were on their way and to expect dancing and music. Travis and Tyler were very pleasant and actually did sing but I didn't see them dance. All in all, it was a job well done, pleasant customer connections, and timely. 5/5 for these guys definitely would recommend, especially if you're in need of quality work for affordable price. Thank you all for your hard work in getting my family warmth for this coming winter!
I tried calling this company twice today (Saturday, October 12, 2019) because our furnace was not working. I called through their Google ad number and Angie's List. Both times it goes to a phone messaging service that says to leave a message, however the mailbox is full and won't take messages! I think this is very unprofessional and wouldn't recommend or use this company in the future.
The technician, Fred, was friendly and knowledgeable. He was patient with my many questions, breaking down the technical stuff for me so I finally understand how my boiler system works. Great experience, would definitely recommend!
MVC kept my old AC running as long as possible. Got an excellent deal to install a much needed new AC. Thank you to Tyler and Joe -- professional, polite, neat. Now I have a cooler home again. Great service; came out on a weekend and fixed the A/C. Fred did a follow-up today on the A/C and answered all my questions about the furnace too. Thank you Jay and Fred.