Reviews (42)
My mom Has used Frei for many years joe sold the business and the people that took over are a poor excuse for plumbers they are not professional and do not clean up after there work will never use them again they are making the Frei name look bad
I had them install a new hot water heater which required a permit and inspection. They charged me $90 for the permit fee. When the inspector came to inspect the hot water heater, I saw that the permit only cost $40 from the county. I called Frei Plumbing and Heating and left a message stating that I had a question after the inspection requesting that someone call me. No one called me back. $50 additional to file a permit with the county seems exorbitant. The installer was very pleasant and did an excellent job. The "boss/owner" was a bit gruff, but I was still pleased with the install, but was very disappointed to see the gouge on the permit fee.
Plumber did not show up for a scheduled and confirmed appointment. When I called him he gave me an unapologetic excuse about the dispatcher making a mistake, and he promised to call me the following morning to reschedule. I never heard back from him. Very disappointing because this company was well recommended and their failure to appear caused me to have to postpone a major renovation project
Replaced orangeberg to the tap. Amazing company. Very friendly and professional. Highly recommend Joe and his crew for your needs.
I'm still waiting on them to show up, 2 weeks later...no call, no show...
Chris was very helpful in resolving a situation with my house I am purchasing. He was very detailed and thorough in explanating the how and why of things. I would recommend them highly.
The company had completed a major project for us a couple years ago. It was a positive experience. I had a service completed on our toilet and followed up with the company about part of the fix but my inquiry was never resolved. I had shared with the plumber during his visit we had just installed new parts a few days before but think they may need to be adjusted because it didn't seem like we installed properly. He ended up purchasing a new part (of the exact part we had) and replaced it and charging us. I followed up with the owner and his son and to see what their thoughts were about their service plumber not investigating the installation first to see if it could be tweaked and simply replacing it with a new identical part. The owner and son said they would follow up with the plumber and follow up with us. Never heard back from them.
Good service at a reasonable price.
Asked For bill got hung up on before i could even ask for service, Rude to say the least
I had them put in a new furnace a while back. The owner seemed great when I was getting a quote, although I think it was all fake. I paid the $65 to have it inspected after, and I took time off because they said it had to be done. No one ever showed up for the inspection. When I called to see if it was ever done I couldn't get an answer or call back and I tried 3 times, one time was with the owner. I also think the furnace that was put in is too big for my house, it is so much louder than the previous one and costs me so much more, getting a new furnace did not save me any money at all. It has actually costed me more. Not a great experience.
One of the best plumbing companies in town. Very honest and not over exuberant pricing on bids.
Fast, professional, knowledgeable and fair price!
My go to ! They are always polite, fast and reasonable .. thank you
We got a new water heater installed. The Jazy-Frei guys had to spend the whole day doing it because of how the old one was installed. They were quiet, respectful of our house, and they did the job perfectly. It's been a while now, and there hasn't been one single issue! We cannot recommend them enough!
They gave us a price for installation of water heater and expected us to pull the permit. When I went to the building department I was told since they were licensed they had to pull the permit. And since the work was already completed the building department called them and said get that permit pulled now or we will find you. Then they sent us an inflated bill more than the building department charge them. Before you let those people work on your stuff find out if they pulled the permit prior to starting any type of work. And if there license is up-to-date a lot of contractors let their license and insurance lapse. Permit to install a water heater gas is $44 if you go directly to the building department. Call your local building department find out that everything is in order and up to par.
After three calls, three separate visits and $400 later, these poor excuse for plumbers didn't fix the leak in the bathroom sink that they were called out for. They replaced and charged us for for parts that were never needed and didn't fix the issue they were hired for. I know where my sink was leaking from, I pointed it out to him, even took pictures and video to showcase the leak, and in turn he replaced several parts that had NOTHING to do with issue at hand. We still have a leak from our bathroom sink and the only way they will come out to remedy the situation is for MORE MONEY. Then, this dude has the audacity to tell my husband it's only a cheap part, an easy fix, he should do it himself. So, this clown KNEW WHAT THE ISSUE WAS, KNEW WHAT PART HE NEEDED, and here we are, a week later, the issue not fixed, and we're out $400. His claim, "you told me the leak was on the left side, not the right side, so I only fixed what you said was the issue. That leak isn't from my work, so yeah, I'll have to charge you more money." Don't we pay plumbers for their experience and expertise in the field in which they're supposed to specialize in? Do yourself a favor, avoid this business at ALL COSTS. As an inexperienced homeowner, I should have better researched and vetted the non-professionals prior to making the decision on hiring them. Now, we're forced to pay more out of pocket for another company to come out when it would have been cheaper to replace the whole sink and vanity. Hopefully my review saves homeowners the same heartbreak and anger we've been left with.
Way over priced. $280 to run a snake? Last time for these guys.
Showed up when they said they would and fixed the problem without me having to get a loan. Came back a week later to fix a small problem and didn't charge me.
The experience could have gone more smoothly, however in the end Jazy Frei's service was equal to the expectations that they set with me from the outset. Even issued a refund check when the technician mistakenly overcharged.
as a construction professional i recognize when contractors care about what they do and these guys do a great job. the business owner came and met with me at my home and at my rental, and together we formulated a plan to meet my objectives. gas or water they are knowledgeable, and have options ready to go. inexpensive and showed up and completed the work on time. will use again.