Reviews (100)
I would give them no stars if it would let me. My water heater was well above the normal priced expectations. They put it in and it didn't work at first they came out and fixed it but several days later. It failed the inspection for the vent they called me and said they would come fix it amd the inspection would expire soon. They said I might as well let them fix it since I already paid for it. I paid them $3,045, for the water heater and installation. They set up to come out on a Saturday called me that morning and said they were coming but would need an additional $660 on top of what I already paid them. I told them I didn't have the money and was told it would cost me anything. They said they would call their supervisor and call me back, but would probably still be coming out. So I waited around all day. I called three times to see if they were coming they never called me back. I called the other day and they keep hanging up on me. My inspection will expire soon. I even tried emailing them no response what so ever. I am unsure what to do about the inspection. Well they finally came back out and fixed it. It should be passing inspection now. I will change my review now to a three because Jordan and Adam did a great job making sure everything was fixed and home depot even covered the cost of fixing it. So happy that I contracted them through the home depot.
Trying to get my questions answered on the phone, Rudy was not very helpful, seemed very quick to get me off the phone, didnt listen to what I was trying to say, plus when they just hang up when THEY are done talking has always gotten on my nerves. When customer support starts out that way, I will never use you for any kind of service for any of my properties.
Negative stars if possible. Used them previously and had a good, though (acceptably) expensive experience. Then tried to use them again just weeks later and had a terrible experience which changed my mind thoroughly. I don't want to have anything to do with them ever again. Not going to roll the dice whether it's Jekyll or Hyde that shows up. IMO, reflects badly that home depot uses them. They are among the more expensive but can also be the among worst. I don't suggest you waste your time with them. Not even 24 hours after writing the review, yet another bad experience with them (This was a job that was queued before the first bad experience). 2/3 bad now. Their "supervisor" is my least favorite person of the company and seems even home depot can't get us to a reasonable outcome with them.
They installed the water heater but in the process Brock the piping to my pressure tank teparaly fix it but now won't talk to me and now it's leaking
Woke up this morning to find out the water heater was leaking! I looked and called around because I already knew the price was going to be high as a giraffe’s neck lol! I checked Home Depot and they had a same day service option on the site. I submitted my request and they called in 15 minutes. Delta mechanical sent out Andrew, this dude is awesome! He was able to get my time slot moved up, replaced everything that needed it and get my hot water going in a hour and a few minutes. The best thing was the price and professionalism Andrew showed. I high recommend him!
Our water heater gave up during the coldest time in February. Nate was very helpful and flexible with his schedule. He told me that the pipe wasn't up to standard. He came back to fix the pipe with Jordan both technicians were extremely knowledgeable and did an awesome job.
Sorry to see the one star reviews from several people looking for a water heater. My experience was totally the opposite. The time was around noon. I went to Home Depot site looking into a new water heater. It was 2 minutes after I put in an installation estimate request that I got a call from Delta. They gave me an accurate estimate on the spot. By 3pm Jordon arrived with new Rheem water heater. By 4pm he was done. Very professional and polite all the way. As a side note. Earlier I had another large company come to my home for a hot water healer estimate. Their estimate was $1200 higher for a heater with 3 yrs less on the guarantee and 1 year less on labor warranty.
This so called plumbing company does not hold a master plumbing license in Colorado. They install water heaters for home depot without pulling permits or getting inspections through regional building department of Colorado springs. They use old gas flexes on new heaters, leave leaks from using old water flexes and natural draft venting not properly installed. This would not pass inspection.
I had an appointment for a toilet installation for 12/30/21 for 8-10AM - NO SHOW. They were not working on the 31st, so I scheduled another appointment for 1/3/22 between 4-6PM- Guess what? NO SHOW-NO CALL- I have had a toilet sitting in my living room for 5 days now, waiting for installation. DO NOT CALL DELTA IF YOU NEED A REAL APPOINTMENT WTH A REAL, REPUTABLE, DEPENDABLE PLUMBER.
Made appt none ever showed up, and no phone call
Attempted to hire for water heater replacement. Saw an advertisement at The Home Depot for "Same Day Installation if you call before noon." We called at 10:30am, talked to Oscar. He said he couldn't get us in the same day because the weekend left them slammed, said he could get us in next day between 9-11am. We agreed, they never showed nor called. When I attempted to call the 720 number listed on their Google information, I got a mumbly "hello" on the other side, as if I'd accidentally called a personal line. I asked, "Is this Delta Mechanical?" "Yeah, hol' on, one sec..." After some hushed conversation, they came back to the phone, mumbled a bit more, then hung up on me. So I just call the 1-800-HOMEDEP number instead. No apologies, couldn't get Oscar back on the phone, and after 10 minutes of holding, I get a very abrupt, "ok, we cancelled it."
I had dealt with this company for almost 2 weeks on my Home Depot water heater install. Had installed on a Thursday because old one was leaking. Everything seemed fine. Friday I planned to leave town and while in my basement I heard a faint alarm. It was the water alarm installed in the new drip pan that wasn’t hooked into the drain line. It was barely auditable. well, the heater was leaking from the pressure valve onto my floor. Was barely making it into the drip pan. Called, got an appointment for Monday AFTERNOON! Well the tech was 2 hours out by 2 in a rural area. I have things to do so I got rescheduled to Tuesday am. Tech came out, installed a new pressure regulator on the line (left old leaking one on) and installed a expansion tank and strapped down the pressure valve line. Well, the good news is the alarm works now. Bad news is that I have a leaking old pressure regulator and the tank is still leaking quite a bit. Called to have someone out and was told 10am. Well, at 11 am I called and was told window is 10-2.... On a leaking water heater? There is no prioritization of emergencies or leaking installs over anyone else. Also, old pressure regulator valve was not removed. Half a$$ work. Asked for a manager twice without a return call. Finally the third time was through the inspection manager and I received a call. I doubt they care so Im not sure the annoyance of speaking to anyone with matter. I would never use this company or Home Depot install services again on these types of items. Lesson learned. EDIT: Christmas day: old pressure regulator burst. Because this poor excuse for a plumber didn’t remove the old one, I now have a huge plumbing bill... On Christmas and water everywhere (also because he didnt actually hook up the water pan to a pipe that drains.)
We had Andrew come out this afternoon to work on a water heater problem. He was fantastic! If I ever have any problems around the house, he will be the person I call...
Andrew with Delta Mechanical was fantastic! Knowledgeable, professional and efficient. He installed a hot water heater for us. Highly recommend!
I work for the Home Depot and we use Delta Mechanical to do all of our plumbing installations and repairs. I have heard nothing but positive feedback about this company. I trust them and so does Home Depot, Delta rocks!
We are extremely pleased with our experience with Delta Mechanical. Andrew Coleman provided excellent service with expert knowledge, quality workmanship (with particular attention to detail), punctuality, and friendliness. The service was very reasonably priced. There would not be a second thought in reaching out to them for future needs.
Andrew was great. His knowledge and workmanship was a great welcome to his work. We appreciated his professionalism.
Andrew went above and beyond as he diagnosed and fixed a problem with our garbage disposal! He saved us from having to buy a new one. Thank you!
Andrew came to install our water heater after we spent 3 days going back and forth with other contractors. When he arrived, he told us that the job was going to require lots more work then we had anticipated. Andrew offered to do the work in the same day and restored our hot water in a matter of hours. We are very grateful for his help and would highly recommend him to anyone needing a plumber.
My husband and I originally met Andrew Coleman from Delta when he installed our water heater. We knew we had a completely different kind of plumber on our hands from the moment he arrived. He was friendly, attentive, and explained clearly the task at hand. When an emergency arose within a week after our water heater installation, we knew just who to call. We had a steady stream of water that we couldn't find that was draining into our utility closet, basement, and kitchen. Andrew took the time to search where the water started from, showing concern and kindness the entire time. We believed the problem was behind the refrigerator. Andrew found the problem and resolved it for us; only charging us for supplies, not labor. What plumber do you know has that kind of thoughtfulness and empathy? He even connected us to a restoration company to help with the clean up. We will definitely recommend Andrew and use him again in the future.