Reviews (100)
Always great service from any Brow’s technician. Very prompt, efficient and thorough. I highly recommend for service and maintenance.
Almost five years ago Brown's installed our air conditioning, whole house humidifier and a new programmable thermostat. Since then we have had them service both the heating, AC and humidifier each year. We have had a great experience and have taken advantage of their annual service agreement. I would definitely recommend Brown's to anyone.
John was my a/c technician. Very professional, courteous, and knowledgeable. I'm very satisfied with my a/c service today. Highly recommend Brown's Heating and Cooling.
They came out to give me an estimate. Treated me like an adult answered questions and paid attention to details. In addition I got a complete quote no guessing about electrician fee or repair fees. The men that installed the units were respectful of my property, my dogs and took the time to explain up keep and care. They also scheduled the inspection.
It was a great experience working with Brown's to add central air conditioning to our home. We started with the OEM of our existing heating system, where Brown's was most highly credentialed by the OEM and five star rated in reviews. From there, working with Brown's was fantastic - GM Richard Fogal came out to meet with us, evaluate our heating system, discuss options,spec out the ideal AC system for our needs and talk through the process and timeline. The install team (Hunter & Braden) did a great job. They worked diligently, communicated great, solved problems, were careful and kept the area clean. In a tight crawl space they really did a nice job of laying out the ductwork and unit placement. In addition to the central air, they installed a new thermostat (works great!) and replaced/rerouted a troublesome dryer vent. The forced system actually seems quieter than before - with good distribution throughout our home and no irksome noises from the vents. As soon as the cool weather passed, the technician John came out and calibrated the system, tuned up our furnace, and demonstrated the system. All of this work was "on time, working great, and under budget". The city inspection was perfect. We couldn't be happier! Many thanks to everyone at Brown's Heating & Air. PS - Brown's electrical subcontractor P & L Electric did great work as well. There a small issue with condenser placement relative to existing utilities and not only was the sub contractor helpful, but the owner came out right away and helped work out the best solution. That's great service.
Had these guys help me out when i messed up trying to install my smart thermostat myself on an older home. They came first thing in the morning and replaced the part I fried. They rewired my old and outdated wiring system to my thermostat and they hooked up the new smart thermostat for me and walked me through how to use it. Mike was my tech and he was super nice, friendly and knowledgeable. He did an excellent job and cleaned up the area after wards. This same company installed our A/C last year and they were excellent then too. Highly Recommend.
I've been a customer of Brown's Heating and Cooling for 30+ years. Though the ownership changed a couple of years back, the excellent customer service and knowledgeable and friendly technicians remain the same as I've experienced for all these years!
Browns and the installation Team did a great job installing my new HVAC system. Special thanks to Justin and Dillion. Both did a great and professional job, thanks again.
Called at 820, they were here by 9. David S swapped the blower motor in the furnace in about an hour after running to get the part. Definitely recommend. Would definitely use them again!
The furnace was kicking off and not staying on long enough to heat the house, so John did a thorough inspection and cleaned the sensor. He explained the issue and options. I would use this company again.
Mike was our tech, and he did a great job. Professional, responsive, knowledgeable, and fair.
Outstanding company, excellent response, replaced two furnaces With the highest quality of work. All members of company very Respectful. Did the job 47 per cent Less the other company for same job. Would recommend this company ahead of any other company. General Manager and staff respect customers. Respond when called. They get six stars out of five.
I called Brown's today with a furnace that had stopped working. Mike showed up within 20 minutes, diagnosed the problem (inducer motor had failed), returned with a new motor and had it installed within an hour. Thank you for keeping us from freezing today!
This morning I got news from a different HVAC company (the big ONE) that I needed a new furnace due to my system being flooded. I got a second opinion from Brown's - Mike came out the same day and found the issue - a trap holding water causing the furnace to turn off. A $200 call vs an $8500 furnace the other company was trying to sell me. These guys are honest and professional and get my recommendation fully.
Thank you Brown's for being there for me. I have had to call and get immediate help and you guys are always right there for me. April and Lisa are great and answer the phones its wonderful to actually talk to a person that truly cares. Mike the repair professional is so knowledgeable, easy going and personable. Mike explains everything he is doing with the repair and is very transparent with the customer. He has gained my trust his explanation of everything he is working has empowered me to understand his work. Thanks so much!
Our York heating unit of approx 24 years developed a bad blower bearing recently. We elected to go with a Rheem replacement heating unit; it was time. After obtaining the initial information and estimates from Ed of Brown's Heating & Cooling, we scheduled an appointment for the work to be done. About a week later, Josh and Hunter came to remove the old unit, install the new unit, make the necessary adjustments to accommodate the new Rheem system, and ensure everything was up to specs and code. Josh and Hunter finished the job in just short of five hours, were focused, attentive, polite, professional, neat, and affable. The new Rheem system works great, and we are well pleased! ~RKM
Absolutely the best! Their communication was great the whole time, and they made things happen last minute to make sure we had heat before a cold front came in. I never felt like I was being upsold and they took the time to educate me and give me multiple options. Looking forward to working with them again next year to addd AC to my system. Thanks again!
Billy was super great. He took the time to answer our questions and was very knowledgeable. Please put Billy down for our tech that we want the next time there is a need! Thanks for such a friendly and attentive employee...
Extremely happy with the service call from Brown’s Heating and Cooling today. My regular fall maintenance was done as part of The Healthy Home Program. Billy performed todays service. He called ahead and was right on time. Billy was professional, courteous, clean, and advised me on how the furnace was performing. He completed the full service as well as changed out the pad for the whole house humidifier. Brown’s and Billy are the best.
My technician Billy was fantastic today. He thoroughly assessed my whole house humidifier and diagnosed the problem. He took the time to actually explain what was wrong and gave me a bid to fix the issue. Upon approval he completed the work, cleaned up, and advised me of potential future issues. Billy went above and beyond what I expected. I am grateful I called Brown’s Heating and Cooling and for Billy taking care of my family. I will be calling Brown’s again for any future HVAC needs.