Reviews (100)
Unfortunately this company is not what they seem to be. I chose Pearce because of their commitment to the community on their website and wanted to support a small business. After we were talked into a split unit AC, we've had nothing but issues. Each technician that has come out has told us the issues all stem from the terrible installation job. Each one has stated that they cannot believe the installers did such a poor job and they profusely apologize for the poor quality of work. They also inform us of concerning things like management has them falsify their work reports. Then another issue springs up (like water pouring from the unit through the ceiling) and it's the same thing again. Our biggest problem is trying to communicate the owners. They refuse to communicate with us regarding the ongoing issues we've experienced for the last year and a half. It's so unfortunate that a small business will put out poor quality work and then not care to fix the issues created by their staff who we found out were not even trained how to install this type of unit. Things have deteriorated to the point where we are now billed for repairs to the repairs to the faulty install. We've tried to call to resolve the problems, but the owners and their management refuse to return calls and refuse to speak with us. Hopefully they will see this and do something to honor their word to stand by their work and do the right thing to fix this issue.
Finished install of a.c system aboard tug Regulator. Very proffesional crew. Courteous etc. Price was bit steep. Yet worth it.
Today my air-conditioner stopped cooling, and it is a very hot day. I do not do well with heat. I get sick. I called some companies to see if any of them could send a technician today. Pearce Heating and Air Conditioning was unusually receptive and, in spite of being very busy, managed to send me a wonderful technician by the name of Chad. He was obviously very experienced and competent and took care of the problem right away. In addition to that, he was a very nice person, and it was a pleasure talking to him. This was first rate professional and customer service, and I give this company the highest possible rating.
We are so happy with how quickly and efficiently Pearce worked to help us when our air conditioner broke. They are friendly and communicate very clearly.
Pearce Heating & Air Conditioning Company did a phenomenal job @ my home today. . Johnny assisted by Tony were most professional, communicative & efficient. Hardworking & attentive to details!! 👏👏👏👏👏 I recommend the above company & their exceptional workers Johnny & Tony! Again. 👏👏👏👏👏👏👏👏
Had to have some work done today on my HVAC system (thermostat) and a young man (Nate) from Pearce Heating and Air Conditioning came to my home to do the work. He was very professional. Very punctual. He answered our questions and explained everything he did. Very respectful too . It was a pleasure doing business with him and the company and I will surely use them again if I need more work done. I highly recommend this company. Patti 😊
Paul was very informative as to what was wrong with our system and including all the repairs he did . So thankful to Paul and Pearce Heating & Air in helping us get our A/C running in a timely manner.
Always do a great job
Paul did a great job getting my air working again. He showed me everything that he did and was super helpful
Great work/ super friendly. Checked the system and vents. When all was done gave a complete report. Made some suggestions with things that may upgrade the system but didn't push for it right then. Just information to think about.
Everyone I interacted with in the company was so kind and helpful. They explained everything clearly and were patient with my questions. I never felt pressured to upgrade any services. When they came to do the duct cleaning, they were on time and it only took 2 hours (we have a smaller home so I’m not sure what it’s be for larger homes). They were professional and kind. Great work and now we have a cleaner smelling home.
Chad was extremely professional, courteous, honest, with a great attitude. He was thorough, concise, and straight to the point about the issues and outlook on the unit. I definitely would recommend.
Very good and professional service technician. Completed service in great detail and informed us of any possible future concerns.
Unbelievably effizient, effektiv and super clean. He worked all day I love this service and recommend it to everyone. Thank you!
Timely and friendly service. Paul is Knowledgeable, professional and attentive to my needs. I will use Pearce again in the future for my AC and heating service needs.
Friendly guy. Professional. Just nice . Like Pearce. Would only use them
Nate was very knowledgeable, professional and efficient! Great experience with Pearce!
Great customer service. Will use them again.
John was on time, very courteous, and did an excellent job checking and identifying the problems with the air conditioner. Much appreciated.
Paul was very professional and took the time to explain potential issues.