Reviews (43)
I was forced to use them with American Home Shield. Took time to get them to come out and then over a week and they are still waiting on the parts. When I called them, they told me the part was covered but I needed a sediment trap on my gas line which is a bunch of garbage and an upsell to get more money. The part is 60.00 I looked up online and the sediment trap is 495. It is just a small piece of pipe you add to the gas line that costs 2.00. I said I did not want that part and the person on the phone got really mad, and said if I dont get that, they wont fix the heater. I called my own repair person paid 175.00 and the part was here the next day and everything working, and from the first call to completely being fixed was 2 days with ordering the part. I paid American Home shield 100.00 for the service call, what a waste. they only hire shady companies.
These guys are scam artists. I had to use them for my insurance company American Home Shield and the technician came over and bold face lied to me about the problem and what he would do. My property manager showed me exactly what was wrong. It was not the transformer but an electrical relay that was causing the buzzing sound. I called and left a voice message and no one has called me back in a week. The technician said he would forward me his report and he never has. When I called the insurance company they said the technician said there was no mechanical problem at all, and nothing needs to be repaired. If you want to get ripped off then go with these guys. Update: I just read a 5/14/2022 review by Michael D. of Reseda, CA and EXACTLY the same thing happened with me. It seems like they have a scam going on to deny service requests as fast as possible that's why the insurance companies like them. What a load of lies. I just saw two (2) more reviews that used American Home Shield and had the same result: Tuhin A. Los Angeles, CA 10547 10/13/2020 This company was referred to us by AHS. There was leak in the duct system which is what i told them. Instead of doing anything about it, they claimed its something to do with "balancer" and referred it to another business. Stay away if you want an honest company, if you want to get the run-around this is your guy. Rich M. Corona, CA 57041 8/13/2021 Horrible. They came as part of American Home Shield (AHS) Home Warranty. Came once last month for AC that wasn't cooling. We paid $125 for the service fee, but a week later they had to be recalled to come fix it again. Gave us tons of dumb excuses why AC didn't work. Then Overcharged just for easy acid wash of 2 AC units. We paid $500 dollars and later they we found out locally we could have another service do it for $79 only. They would not refund or give any portion of overcharged money back. No empathy at all...Never use them. AHS shouldn't either.
They cancelled twice and we're late the third time. These are the people my home warranty sent out. I had to call the technician about what time he was showing up and he gave me attitude .
Victor gave good reasoning to maintain my unit.
Great professional in their field, very reliable company they know what their doing and honest I am a happy camper
Victor was a very professional and Outstanding tech and worked really promptly to fix the issue with our AC thanks for working fast and professionally making that we had cool air in this heat especially with having a baby was a blessing to get help by Victor and his company active Air heating and cooling are Highly recommended !
American Home Shield that covers repairs or replacement of some items contracted this company to repair my a/c . The technician arrived on August 2 after having to await 12 days for an appointment. The technician showed me the wire that was melted form the connection and asked if I had a dirty filter which I said I had just replaced. He said that was the cause of the problem and repaired the wire and reconnected it . He also mentioned that because I have a vaulted ceiling my a/c unit wasn’t big enough and he recommended a additional unit. The a/c stopped working again August 13 the exact same thing happened again the wire melted. I call (AHS) to have the contractor come back, AHS said the contractor said my a/c is to small. And there’s nothing they can do. I told AHS the contractor lied they never looked any further for the cause of the problem and that the size of the unit was approved by a housing inspector. This is very disturbing hearing this because if the technician believed this and reconnected the wire to the a/c unit my house could have caught fire. This to me is unprofessional and negligent.
After multiple reschedules on their end ,we finally had a technician come out to our home on August 2. He told us that the home warranty company required him to come and verify that our issues were what we claimed and then they would schedule a repair. He was at our home for about twenty minutes, super friendly and said we would hear back about next steps. Ten days on now, it says that our claim is completed and closed. The guy at the home warranty company said it had been fixed. When I called this company, they told me the technician did not find any mechanical problems and took photos to prove he came out. Apparently hot air coming out of an air conditioner is not considered a mechanical problem. So that is their story and they are standing by it apparently. They lied about doing work to the home warranty company and said there was nothing wrong with our system. The woman I spoke to on the phone was indifferent and didn't seem to understand why there was an issue.
If it were possible to give a negative star review I would have. This company was contracted by American Home Shield to repair my AC. They canceled the first appointment 20 minutes before they were supposed to arrive. Rescheduled for two days later, then on that day didn't show up said they would be here later in the day when I called AHS to ask for another contractor I got the run around. AHS called Active Air and were told they couldn't come out all. I have never had this type of issue with a company in my adult life. I will likely be canceling my contract with AHS after this experience.
This company is terrible and very unprofessional. I’ve been waiting for them to fix my heater for 3 weeks now. They’ve cancelled 3 times on me now to follow up on fixing the unit.Everytime there is an excuse and today Inwas notified via text instead of a call. 3 days I’ve missed out on work .I reached out to their dispatch to try and resolve this and they were pretty rude. There is many options out there and this one isn’t a good one.
I was told by my home warranty to contact Active Air for the repair of my furnace. I called them got no response so I went to their website a placed a request for service today Dec 27. Last night at 9 pm received a message from confirming my cancellation of my appointment for today, which I didn’t cancel. I tried calling them this morning and no response also my home warrant tried calling and no response. They reassigned me to another company. There is no rating below one star so I’m not gibing them anything. Do not use them they are a rip off.
Tech showed up randomly with no appointment, Lady who answering company phone is rude and clueless. Defiantly will avoid in future!
Tech Arvin told me my fan motor needed to be replaced and he left. Arvin added information that he did not disclosed to me on his report which my home warranty insurance will not cover. Arvin said there was animal urine on the component inside my unit. My unit is approximately four feet tall. I did not see Arvin swap the unit and take a sample back to the lab. Now Active air & heating are not taking or returning my calls. AHS pick a winner winner to service their clients.
Run for the hills with these people. Crooks! Will take you for every penny you got. Please refer to the ridiculous out of pocket itemized list they gave me when I am already going through my Home Warranty. Arvin and the Chipmunks was on my roof top 5 minutes. No one can make an assessment in 5 minutes. Drove into my driveway without permission by the way. So probably raised by wolves. These people should not be allowed to own a business.
The reason for 4 not 5 stars is because it took longer then expected to come back. But he was easy to talk to and deal with. He pressurized the system to check for leaks then refilled the Freon. System works great now. Blows super cold. Thank you sir. 👍🏻🇺🇸
Amazing company they actually worked another company that had come out came out couple times didn’t even want to look for the Freon leak so I told my home warranty and another company so they sent active air and victor came out spent a few hours looking fir the leak he found it he fixed it filled my unit back up with Freon only charged me half washed my unit for free I can’t be happier the other company had charged me for the Freon that escaped anyway 1100$ Victor washed my unit fixed the leak and only charged me 340$ what a amazing company
I asked my home warranty to please send out a good company and they sent out active air I am shocked becouse I see they have bad reveiws but they were amazing I can’t believe how great they are both my units broke down this summer and I requested them again amazing company everything was amazing about them becouse of them I’m going to keep my home warranty ahs should thank them.
Amazing company I always request active air from my home warranty they always fix my ac on all my estates I have a lot of ac units they have always taken care of me when other companies try to make me pay them for things I never needed active air has always been there for me when other make you wait months they really help me out every time my home warranty tries to send other companies but I always make sure to request active air I can’t be happier i am buying a new house I’m not even worried about ac
This company was dispatched by my home warranty company (American Home Shield) to check my air conditioner which was not cooling. After a week of suffering through 90-100° temperatures, the technician arrived & supposedly checked the a/c and reported back to AHS that the compressor has failed & that the compressor is missing a part (filter dryer) which voids the warranty for the a/c. As a senior citizen, I am now roasting in my home & immediately hire a new contractor to check the compressor. He found that the part reported missing is present & that the compressor can be repaired. I will be cancelling my contract with AHS for selecting such poor quality professionals to provide service in a critical situation.
This company was assigned to us via our Home Warranty (American Home Shield) for a repair in our furnace. Gas company said we have broken rods which they could see and gas leaks. The report that was turned into the home warranty was “ unit too small for house” . This has nothing to do with the needed repair. Repairman couldn’t wait to say “ I can’t repair this” and left within 5 minutes. Obviously, wanting a job to replace entire unit. Don’t recommend this company or the American Hone Shield.