Reviews (26)
These guys are complete fraudsters. Untrained and unknowledgable. They will bill thousands of dollars for repairs that their own servicemen have created from making mistakes. Avoid at all costs! You have been warned
I used to work for the answering service this company contracted with and every time the owner, mr. Matthew Nelms called in about a minor issue with his account he was narcissistic, abusive, and unproffessional to me and my coworkers and we wished he would cancel every time we had to interact with him. I never got to tell him what I really though of him before leaving the company, but I know how much he cares about his Google reviews though so, cheers Matt!
Unprofessional and dangerous drivers! Almost ran me off the road in the pouring rain when they cut into my lane! You can see their truck in the photo as they're speeding so fast through the surface streets of Long Beach. That's a hydroplane waiting to happen. I don't appreciate businesses that endanger the lives of the communities they're supposed to be serving.
Live in condo. Sink backed up. Lacy took information and 3 units had to be home to do hydro jetting. Lacy at Gorsch kept us informed and is truly an asset to Gorsch.
Not sure what happened but their website is gone and phone number isn't listed anymore. I used to call them exclusively even though I was out of the area. Unfortunate.
My upstairs neighbor called Gorsuch when their shower drain got clogged. They pushed the stoppage down to my level and flooded my bathtub with dirty water, and then came in to my unit to snake the stoppage. They did not wear covers on their shoes, and did not lay a towel. When they eventually cleared the stoppage, they had no cleaning supplies, so I had to give them a roll of paper to clean the mess in my bathtub. Of course they did an awful job of cleaning up the mess they created, and they didn’t even use disinfectant. Very unprofessional work all around.
Two of the three times they came, they showed up hours before they were supposed to unexpectedly and without any warnng. Really not appreciated.
The owner was rude and yelled at me on the phone
beyond excellent, careful, and extremely polite. recommend to all.
What an honest and reliable plumbing experience. Wish I used these guys on the last job.
Incredible company with the best staff and professional plumbers. They are honest, fast to diagnose plumbing issues ( saves money) and depend on them! Great company!
The guy is working on a one inch copper line that has taken him 8 hours to fix and the guys at my company would of had it fixed in 3 hours Maximum and we’re not even a plumbing company!
Very happy with my experience with Gorsuch plumbing. Matthew answered my questions and put me at ease, I felt like I was talking to a family member. Gerald immediately communicated with me and told me his ETA was 45 minutes and he was at my door in exactly 45 minutes. He was polite, courteous and had my sink cleared in a jiffy. He explained exactly what he did and cleaned up any debris left behind.Thank you so much! ❤👏 🙌 👌 👍 😀 ❤
Always on time.
Horrible disrespectful. They came onto the promises did repairs to one unit messed up the piping to a different unit refuse to do repairs on top of it they want to call and threatened and cuss at you when the other ones I messed up the plumbing disrespectful rude and unprofessional my storage is coming up the showers because of the pipe repairs that they did
what a rip off!!! please dont let them do it to you..I was charged almost $1000 to fix the leak on my aircon by replacing the pump. William was the technician. Unfortunately the pump started making loud buzzing noise the day after it was installed. I called their office right away and I was told William will call me back and I never heard back from William even after several calls were made. The aircon eventually started leaking again and again calls were made and I never heard back from William. I finally gave up on Gorsuch and William who made me feel like I was robbed..
William did a great job today. Thank you.
Great honest plumbing company
They stopped responding to my calls about the ac unit they installed. The vent has been leaking water out of the register because the drain line they installed backs up. At this point, I've given up on trying to get them to fix it or me ever being able to use this ac system. Matt keeps blowing me off and will not return my calls. I'm considering legal action and going after their bond.
Do yourself a favor and call someone else. The plumber they sent over to our condominium building was totally incompetent. He cut the wrong pipe and flooded four units. The owner of this company did not bother trying to help at all. All he did was try to push the blame on to the home owners association. They are nothing more than a bunch of idiots. They made a mistake and did not fix it or even try to fix it. NEVER use them or you will regret it!