Reviews (34)
I will add to the reviews saying they don't care about their customers. Apparently there have been a number of HVAC companies in our area retiring or moving, so for the moment there is plenty of work, so they feel they don't have to care about repeat business. I have used this company for 8 years spending thousands of dollars on a radiant heating system which they replaced, serviced and repaired. About 2 years ago, I had them service 3 minisplit AC/Heat units in other buildings on our property. A couple of months ago, I started getting complaints about one that was in a room we use as an "Airbnb". I didn't have a good feeling about the person from Hanson who did this service, so I called a different company to come out and see what was wrong. They found a completely clogged wheel that had 5+ years of dirt in it according to technician (which was when I had previously serviced it). I have attached a video that the technician at Adam's Heating and Cooling made for me. As I mentioned, it was an Airbnb, so had been empty for at least a year of the 2 years since Hanson had done service due to COVID. I contacted Will to ask that he have someone come and check the other 2 supposedly serviced units as I was worried they were probably clogged too and could be dangerous (I didn't ask for a refund for previous service or reimbursement for the $310 it cost to re-service this unit. He basically laughed in my face and told me I was ridiculous for thinking he would stand by service that was 2 years old. I was dumbfounded. He was basically calling me a liar. My husband and I own a large property with many "moving parts" and I have different service people out here almost weekly, and I have NEVER EVER experienced service this atrocious. DO not give these people your business.
I realize my situation may be somewhat unique in that I have a home built in the early 70s with no AC or ducting (heating system is old hot water hydronic baseboards. Had Will out to investigate putting in a complete HVAC system with heat pumps. Really enjoyed his attitude and great energy. He had great ideas and I was on board. Bottom line, he ghosted us… I called the office a week or 2 after the preliminary visit and he was on vacation. I was assured I’d hear back on his return… an month and a half has passed and crickets. I can understand not wanting the job but the professional way to handle that would have been to let me know- really surprised that he’s a local business with great reviews.
Great service. Great working with.
Great service, on time, and pleasant to work with.
Eli did exceptional work! Very knowledgable! Great Attitude !!
We have had issues with our instant heat boiler for years. JW Hanson sent out their most experienced boiler technician. He resolved the issue within 15 min. He then inspected the entire system and told us what issues we should remedy so that the boiler would be more efficient. I highly recommend this company to anyone with a boiler or for any heat issue.
Spectacular team! This company does impressive work and has excellent attention to detail!
JW Hanson Heating and Air is the best of the best, I have been using them for 15 years now and I highly recomend them.
Service when we needed it and everything done very professionally! Highly recommend JW Hanson!
The people on the phone were nice. We had a Nest thermostat installed. Fair price. On time. Nice neat job.
Very knowledgeable, very well-prepared to address whatever issue was found with my furnace, solved my furnace problem very quickly on a cold day. Spotted some secondary issues, explained those very well, and provided a quote for follow up work.
I had a simple fix, but the technician was honest and thorough. I was charged the diagnostic fee, but they set the expectation ahead of time. I will be using JW Hanson in the future.
Hansen's added air conditioning to the furnace system they installed years ago. We highly recommend them, first rate service and fair pricing.
JW Hanson Heating & Air are experts in their field and well qualified to perform the necessary work. The two gentlemen who worked at our home were courteous, prompt, knowledgeable and cleaned up their work space when necessary. Would highly recommend.
Local, skilled and efficient trades people. What's not to like about that?
Hanson Heating and Air consistently does an excellent job of periodically servicing our radiant home heating system. Ely is especially friendly and always finds time to explain the problem and the fix to this interested homeowner, and Hanson’s office staff are the nicest.
Hanson Heating & Air has given us great furnace service for the past 8 years. Initially, they replaced an old under-house furnace and moved the new Trane furnace into the attic, with a clever re-use of the existing supply lines throughout the house. They have done periodic tune-ups and maintenance as needed. Also, they were willing and able to remove excess natural gas lines the previous owner had set up under our house to feed an addition, which required lots of crawl-space work. JW Hanson himself did our initial proposal inspection, and was the only contractor willing to actually go in under our house to look at the existing worn-out furnace before bidding the new one; all of the other team members who have helped us since have been equally can-do and professional. We're thankful they cover Marin County.
Great team, very friendly and knowledgeable.
Their promptness and quality of work is amazing. I recommend them to all of my neighbors.
Excellent, and professional!