Reviews (100)
I called SC to check my air conditioning. The technician was very polite and respectful, unfortunately he didn't do much for my $100 inspection fee. He did not leak check the system, instead he told me he was 99% sure the AC coil was leaking. He said the fee for leak checking was $500 (250 for die, 250 to inject die). You would think he would check and verify the leak considering his service was to "diagnose AC system". Simply put, his focus was on taking pictures of my system and dazzling me with MVP purchases and purchasing a new system. He told me to "take the 4 or 5 thousand dollars it would take to fix the coil towards a new system". There was zero focus on diagnosing the problem. My system is 13 years old and works great with full refrigerant. How about focusing on the leak and giving me an estimate to fix it. Instead of giving me an estimate to fix the problem, I needed to make yet another appointment to meet with someone else to go over my options. If I were to offer objective input, I would tell SC to focus on the problem and not spend so much time trying to dazzle me with MVP options, pictures of my attic, and replacing my entire system when one component is faulty. They focus far too much on fluff and dazzle rather than fixing problems.
Called Service Champions of San Jose to fix my A/C that had gone out at the peak of our recent pre July 4 holiday. They were not able to schedule me right away so unfortunately I had to suffer in heat fir a couple days before our confirmed appointment. Now, I was scheduled for a window between 2pm and 4pm. Unfortunately no one showed up and when I called they noticed an update to my time was rescheduled to arrive instead by 5:30pm later that same day. I wasn't provided this update. This is the only real negative thing I have to say about Service Champions. Our technicians Dakota and Rick were both very professional and courteous. Very thorough job in not only fixing our A/C (which was the capacitoras I figured) but also checking all other factors to ensure there was no other issues. Service Champions are a bit on the more expensive side but I was very pleased with the overall work done and the total professional attention to details. They answered all my questions and were really great people in general.
Service Champions informed me by text and e-mail, that their service technician, Mr. Ryan Bodoy, was on his way to my place. Ryan was on time, very professional and serviced the air conditioning unit, inspected the recently installed furnace for the a/c unit. In addition, Ryan also inspected the water heater for sediment accumulation, corrosion etc., tested the tap water for pH and potable water acceptability. I am very pleased with his professionalism and yet cordial conduct of the business.
I met with Tim today for an estimate for my heating/AC system. He listened to my and answered all my questions. I learned alot and I think the estimates I got will help me make a decision about what system to get.
Chris came down to our house and did a great job in diagnosing the ac problem and repaired the wires. The air condition is back to work now. He is very patient and he crawled underneath our house several time to check the problem and fix the problems eventually! Really appreciate his job! This company provided very good service!
The service Champions crew were wonderful. I have a beautiful furnace and new tankless water heater with new duct work. They were polite, friendly, efficient and very hard working. I heartedly recommend this crew and company!
We’ve had service champion proving hvac service for our home for over 5 years. They have always done a thorough and professional job. Their sales team is never pushy and only make recommendations on what we need. In the beginning of July 2023, we’ve had a couple warm days and our AC/nest thermostat somehow lost power. We were able to secure an appointment and our technician was at our front door within 24 hours. In this instance, our Technician was able to quickly identify the problem and fixed it within about 5 minutes. Since we’ve just completed our annual checkup, the quick fix was conducted with no charge! Great job!
Cesar is very responsible and goes beyond his duties. He is very knowledgeable also.
Jose Chavez-Rangel Is very professional. He’s also very personable. He communicated to my father in both Spanish and English as he is bilingual and just gives both of my parents the very best customer service we appreciate his business. And do recommend service champions business.
Chris took the time to answer all my questions and walked me through the process with all the different options available. We went with the Water Heater Pump unit and are could not be more please with it. Overall a great and smooth process.
Cesar was very polite. He conducted a thorough inspection of our cooling and heating systems. I would hire him for future works.
Professional and personable with good communication skills. Long-term difficult to resolve. Problems have been handled professionally and we have every confidence that things will work out well.
Richard was courteous and professional. He was respectful of our property, quickly diagnosed the issues with our HVAC system, and implemented repairs immediately.
Xander came out and diagnosed out AC issue that has eluded other companies in the past. Very professional, detail-oriented, and thorough.
Cesar was thorough, professional, and took the time to explain things very clearly. He is an asset to Service Champions.
Cesar Plascensia was amazing. He called and asked if he could show up early and arrived when he said he would. Amazing! Took his time doing my AC tune-up and explained everything he was going to do and how long it was going to take. When he was done doing everything he said he was going to do, explained the couple of repairs he recommended and what the consequences could be if I waited vs. taking care of it. I will 100% be having him and this company back to my house to do future repairs and maintenance.
Great service. Richard was very knowledgeable and professional. He helped understand the system better.
Service Champions lives up to their name. They were extremely easy to work through, and they are quick to install equipment once locked in. Tim was the one who performed the on site inspection. He was very knowledgeable about the different options and was helpful informing about all the different choices. If Tim is a reflection of the rest of Service Champions, I can’t imagine going with anyone else. Great work Tim and the rest of Service Champions’ team!
Cesar was very professional and very personable. No high pressure sales, but good advice and good service. I recommend him and Service Champions highly.
Matt was thorough in his work today checking both our heating and cooling systems. He was professional and polite. Great communication as well.