Reviews (21)
The service Pelle did to install a 3 zone mini split heat pump was good. The technician/estimator who came to asset my home did an excellent job explaining the details and size of the system best fit for my home (which is inline with my own simple assessment). So I know they weren't trying to upsell me a system that I don't need. The contractor who came out to performed the work could be better. I understand they want to get the work done as fast as possible but they lack communication. Some workmanships were poorly done and had to be redone the following day. They had to dig a hold in the dirt for the drainage, per city code, which is fine, but in the process of them digging the hole they damaged two plants that cannot be salvaged. Had they properly communicate that they would need to dig around my plants I would have properly uproot the plants so they wouldn't die. The overall work was good but there certainly can be improvement. I would recommend others about Pelle but would warn about the lack of communication and poor workmanship
They know what they are doing. Quick, reasonable and efficient. I would highly recommend them.
I have new HVAC systems installed at home and had some issue with heating but Pelle technicians came promptly and diagnosed the issues and made necessary fixes. They are very prompt in responding and is a great company to work with. I would recommend them to anyone looking to installing new HVAC or just getting rune-up's
Pelle has installed both our A/C and new Furnace. Their prices are competitive and they do high quality work. They honor their service agreement and are prompt, professional and always on time. Pelle is a great company to work with and we highly recommend them.
One measure of a company is their post-sales service. My 1y.o. Pelle-installed AC didn’t work on the hottest day so far this year. I left an after-hours email with them. Steve Pelle himself responded that night, then their experienced technician Gary called me first thing next morning. Even thought slammed with calls due to the continuing heat, Gary showed up early. Gary diagnosed, then quickly fixed a condenser problem (added a hard-start kit to the condenser unit) and had the AC working before 11am, on another hot day. No charge, of course. Pelle puts their customers first, for sales or service.
We had a known issue with the outdoor A/C unit in the new house we purchased and Gary was able to come out quickly and assess the problem. I was then able to easily schedule a time shortly afterwards for the repair to take place, which only took a few hours. There was an hourly charge to receive an estimate, but at the end of the day, Gary came in under the estimate amount he quoted and the overall price for all the work was fair. He also helped me learn about different parts about my new home such as the water softener and shutoff valve and answered any other questions I had since I had already paid for an hour of his time. Thanks Gary and Pelle!
We were referred to Pelle Heating and Air Conditioning by our contractor. We were contacted by Jessica who scheduled a visit by Robert to assess our requirements. We wanted to update our existing 20 years old HVAC system with a more energy efficient design. A few days later an appointment was set for Charles Mosley and his team to install a completely new HVAC system. The team arrived on time. They observed masking and distance protocols during the installation. They worked quickly and efficiently. Attention to detail was impressive. Charles set the bar high in regards to customer service. He shared some useful videos related to our installations and tips to extend the life of our system. He patiently answered my multitude of questions. We highly recommend Pelle Heating and Air Conditioning.
Charles is great at performing a comprehensive diagnosis.
Pelle installed our ductless heating and air. We loved it until we needed to use the air conditioner. It worked great for one day. Then it stopped working. It was a crazy heat wave and it took them 2 weeks to come out (they have one repair guy). By the time they came out it was cool out and the unit worked again. It just seems to die in the heat. We are now in another heat wave. The unit worked for one day and died again. They said that they cannot come out for another 4 days. It is currently in the high 90s and we have a $16,000 non-working unit. By the time they come out the heat wave will be over and the unit will be working again. It just completely shuts down in the heat (which is when we need it). I cannot warn you strongly enough about this company!! The people are nice enough, but with ONE repair guy they cannot support their customers! ADDITION: As soon as I posted the review (In June) the owner asked me to revise it and promised to rectify the situation right away. It is now August 30 and we STILL have NO air-conditioning!! I wish that I could revise it and give them ZERO stars. It has been a miserably hot summer!!
I would recommend this place to family and friends. Affordable prices and good friendly people. Very professional.
The Pelle team was prompt, professional and courteous. They did exactly what they said they would do and at a competitive price. Our A/C system has worked perfectly since install.
Used Pelle twice to install separate ductless mini units. Both times Robert was my consult. Came to the house and had good recommendations and seemed to know what would work best. Even remembered who I was over the phone before coming out the second time, and this was over a year later. The install team was prompt and on time for both jobs and they were friendly and didn't mind my general questions and curiosity ( I do general handyman work so it's nice to learn from trade professionals) It's been about half a year since the last install (a year and a half since the first) and both units still run great. Also forgot to mention, my old house needed an electrical upgrade and they recommended a company they work with and gave me all the info I would need for the electrician, which was really helpful as trying to collaborate work between two separate contractors working on different things can be difficult when you don't know what you're doing.
Staff couldn't possibly been any nicer, good people.
Called twice, first time talked to a girl and she said she would have someone call...no one called. I called s second time and they said they would have "Robert call me". And no one called...sorry that is terrible service!
I highly recommend Pelle heating and air conditioning! Very affordable price, professional service and fast. No issues whatsoever. Love how simple they made the project of replacing both our AC and Heater. They even handled our permit process for us.
Very Professional!
STAY AWAY FROM THIS BUSINESS!! Once they get your $$, they don't give a crap about you. Customer service is rude and unapologetic. They do not finish what they start. I really wanted to give a good review for this company as the actual consultation was the most thorough I've seen, the crew that did the installation were friendly, and the products themselves work great. However... After the installation was done and everyone left, I noticed that there were cracks on the ceiling on one of our bathrooms including a screw that looked like it was pushed through from the attic. Now..OBVIOUSLY it was caused by one of the crew that was in our attic doing work since 1) we've never been in the attic since we moved into the house and 2) we just remodeled the entire bathroom so we couldn't have just not seen it. Once this was told to Pelle, it took almost a week for them to just take a look. After taking a look, they made it seem like it WASNT their fault and that there was NO way it was caused by them. Uh...so it just happened coincidentally in a brand new bathroom with one of your guys stomping around upstairs? Come on...don't be absurd. Holding in my anger, Pelle finally agreed to send someone to fix the problem. Of course it doesn't get better since the guy they sent came a full 40 minutes late past our timeframe which pissed me off since I purposely carved some time before work to wait for them. Not only that, when I called them to check on the guy, they said they would call me back and they NEVER did. And when I called back AGAIN, the secretary blows me off with no remorse despite my pleads for a status update. I call Pelle again and left a message to display my displeasure but OF COURSE...NO call back. As you can see, they do a great job hooking you in, getting your business, and yes despite doing a good job, if there is a PROBLEM, they do not follow through and make it a priority to provide customer service to finish the entire experience. NOT ONCE was an apolog
These guys a very professional and do great work! Steve and his team gave us an estimate that was reasonable and they were excellent about answering our questions. When they installed the new A/C they were prompt, very clean and did an outstanding job. I highly recommend Pelle Heating & Air.
My son’s apartment had some heating problem and Pelle Heating was called in. The one who serviced the need was prompt and explained were the problems is and what solutions are available. He made us completely at ease with him and what he was doing to the heating system. The rate that was charged was well within the reach of ordinary people like us. I am keeping their number so when there is any heating or air conditioning problem I know whom to call right away.
My A/C stopped working on a very hot and sunny day. I Googled San Jose air conditioning and Pelle Heating & Air Conditioning is the first one that was shown. I also cross referenced them on Yelp and they have very high ratings on Yelp. So, I called them to schedule an appointment. They were all booked for the day but since it was such a hot day and I couldn't wait, the owner himself came out to help me repair the air conditioner. He was very courteous and repaired the unit in no time.