Reviews (100)
Excessive charges! I am updating this review because when I went back to their website I saw that my review was edited. That edit is a misrepresentation of my experience. This was a very costly plumbing repair for a relatively minor job. Charged $900+ for a diagnostic while the leak was readily apparent. This was in addition to the actual cost of the fix. I couldn't help but feel that this company took advantage of my crisis. They say they care about my bad experience, but the edit of my review suggests something different. It's been a very unpleasant, costly experience.
Pacific Coast Home Services exceeded my expectations with their A/C installation! Rafael provided expert guidance on the system I needed, and the technicians did a fantastic job with the installation. Highly recommended!
Juan and (his assistant journeyman) were very detailed in their analysis of the cause of the leaking underneath the house, very thorough, answered all of questions, and their pricing was reasonable; and offered two different treatment plans. I would highly recommend this company and Juan.
Salvador Valencia was professional and new what he was talking about, great services. We will definitely be using Pacific Coast and referring them to other colleagues
Luis Martinez was amazing. We needed to have our heating system fixed and he was professional, extremely knowledgeable and considerate. He explained everything and got the job done fast. Would definitely use again.
The team from Pacific Coast, featuring especially Chris and Cesar, did a great job start to finish putting in a hybrid heat pump for heat and AC. It's great for the environment and we are hoping to be done with exorbitant winter gas bills. This was a complicated job and there were several significant challenges Chris and Cesar had to overcome. Their creativity and persistence kept it moving so the job would finish on time. We also got a cool new Nest Learning Thermostat, which has been a lot of fun to figure out. Throughout the work, Chris and Cesar were pleasant, patient, professional, and all-around good to work with. Thanks guys!
I recently had Pacific Coast Home Services install my new A/C system and repair the ductwork, and I couldn't be happier with the results! Out of all the companies I contacted, I chose them because of their amazing comfort advisor, Rafael. He really took the time to understand my A/C and airflow issues on the second floor, which no other company did. Even though they had a slightly higher price, I decided to go with them. And I'm so glad I did! The installation and repair went smoothly, and the technicians were thorough and professional. Now, after 20 years of struggling with poor airflow, I can finally feel cool air on the second floor. I can't thank Pacific Coast Home Services enough for their outstanding service and genuine care. If you need A/C installation and ductwork repair, don't hesitate to choose them. They truly deliver exceptional results and have made my home a comfortable haven. Thank you!
I woke up to a noise from my attic HVAC. Called Pacific. Jeremy Correa came out to identify the issue...on time, professional, courteous, informative and friendly. After diagnosis he returned with Luis Martinez to install part. I called at 9am and the problem was solved before 1pm. WOW! Was very pleased with the entire process especially the employees.
Luis and his collegue Jorge did an awesome job fixing our ac unit. The condensation pump wasn't working properly and he was able to determine the root cause and fix it within 2 hours. Luis was very professional, kind and was very detailed about the services that was provided. Because majority of the work was done in the attic, he was able to provide us with before and after pictures, which we really appreciate. I would highly recommend!
Got a quote for a whole house water filtration system. The technician was kind and happy to answer all my questions. Thank you.
I have received estimates for everything I need done, and must now investigate financing before I can sign a contract.
Pacific Coast Home Repair provided excellent customer service and communication. Technician was friendly, knowledgeable, professional and efficient. He explained every step of the process of removing my old toilet and installing a new one. And he left the area completely clean. I highly recommend.
Very professional. Listened. Appeared to enjoy the job. With sense of humor.
Initial visit to determine the scope of work was great. Communication was perfect. Stayed on schedule as promised. Indepth with options and choices so the scope of work is not just one option to choose from.
Very bad experience with the service. I felt that I was scammed. The technician was an hour late without notice. He spent time to collect by asking a lot of private information which is irrelevant to this repair. This J. Technician starting by asking customer to sign a lot of lengthy e-docs on his I- pad which I am sure most people won’t read to facilitate his charges. He asked for $597 in order to start his debugging on top of the $89 dispatch fees, which I had my suspicions and call other companies in private and found other companies only charge $89 dispatch including debugging found out in 10 mins. Scam customers for more $$$ on a short term gain is never a good idea for a long business.
Working on this project with Angel was a real pleasure. He personally ensured that it was completed correctly and that our concerns were communicated to management. He was punctual and professional and extremely polite. Everything was to our satisfaction and we plan to work with Pacific Home Services for our new HVAC installation.
Andrew from Pacific Coast is a genuine proffesional. He asked the right questions and understood what i was looking for in their services. No one could have done a better job in providing various estimates. It was just that we were not on the same page as far as our price expectations.
I asked simple water heater maintenance with descaling. Their quotes were $1500 for just diagnosing the heater, and $1300 for descaling. Which is way higher price than other places. Also they requested $45 of travel fee… The price range is absurd to me.
My heating system is very old and I feel confident using this company to replace my heating system. Glad I chose them for the job!
I called Pacific Coast Home Services in an emergency with my entire house including all bathrooms backed up. TJ was the foreman that was sent with Juan and Carlos. They were all very knowledgeable and quickly identified the issue as a main sewer break in the crawl space. They referred a restoration company and they came to clean up the mess the next morning. As soon as the are was clean, TJ came again with Juan and Carlos in the afternoon and worked into the early evening to replace an old cast iron section with ABS and installed a convenient clean out to avoid issues in the future. They had to make a lot of improvisations to make a good fit as the previous plumbers had cut some corners. They also stayed late to make sure everything was working properly and answered all my questions. It was clear that they wanted to do the job right and cared about me as their customer. I did get some quotes tat were a little cheaper but I felt that this crew knew what they were doing and cared about the project and I am happy that I made the right choice. It was a terrible place to be without the ability to use any water at our house with 2 kids. But I am happy that Pacific Coast and TJ and his crew resolved the situation in less that 36 hours and I feel confident that aside from unforeseen circumstances I am in great place with the plumbing in the house. Thank you TJ, Juan, Carlos and the whole crew.