Reviews (100)
Alan and Alex are top notch. They were professional, courteous, and efficient. They communicated with me when necessary and worked with me to increase heat flow in previous problem areas and place flu outlets so as to keep the integrity of the exterior of our house.
Nick was great and courteous. He explained everything very clearly.
This company cancel (3) appointments they claim to b very busy. Why make appointment with customer if they don’t comply.
There guys did a great job. Especially as the removal of the old water tank was complicated. But Jerry and Joel did it without damaging the trim or door by breaking down the heater. Installing the new system was fast and efficient and they explained everything very clearly. Highly recommend
Nick, our service technician, was very knowledgable, efficient and took care of the repair to our system quickly. Very much appreciated!
Technician was very clear describing the problem with my A/C unit. He was surprised because our Lennox unit was installed at our home only in the fall of 2021. I am concerned and surprised to see the high cost of the battery unit installed at the unit to prevent high drawing of power at the start of each A/C cycle. I was charged $380 for the battery and the labor for the technician. I asked for senior discount (I am 84 yrs old & my wife is 77 yrs) offered by Atlas. I was told that the price $380 included this discount !!.
Our AC unit broke down on a very hot day and Atlas Trillo came out within a day (when 2 other companies I had called said no appointments untill 8 days out) and within a few hours got the system up and running! The tech was very knowledgeable, professional, efficient, friendly and helpful. I would highly recommend them!
Thank you for coming out during this especially busy time. Danny, we appreciate your professionalism and service!
Danny, the technician, was very professional and efficient. My A/C was fixed quickly.
Five star rating! Atlas Trillo is the best! Excellent team. I am a VERY HAPPY. Customer!
The biggest thank you to office staff, Artie, Juan, Oscar, and the one and the only, Dustin, who made sure all was done RIGHT. The team went ABOVE and BEYOND to make sure my Air Conditioning system worked flawlessly. I am VERY HAPPY with the result. Atlas Trillo are the true pros in the business.
Technician was very friendly and knowledgeable. Walked through the recommendations given our system is 15 years old. Very pleased.
This review is for the Ars/Rescue rooter arm of the Atlas Trillo company. Mario and Adrian helped us get rid of the kitchen drain block and advised us on the preventative maintenance of jetting the primary line. Very responsive, thorough and professional.
Ryan was very knowledgeable and professional. He explained everything simply and thoroughly, including options. He was very thorough in his diagnostics, determined to find the root cause. Great customer focus and service. Definitely remaining a customer.
The entire procedure was very informative as to why I had to replace my toilet. Then getting my toilet replaced I should not have the problems that I’ve been having.
I just installed new AC and replaced our 30y old furnace with Atlas. Next day on site quote was fast. The wiring were very tricky but technicians managed to get it done without opening wall too much. They also clean after work done everyday, there's no dust left at all. I really appreciate their professional and thoughtful service, and would absolutely recommend them to family and friends.
Kept everything clean with the use of tarps and shoe covers. Always updated me on their progress. Showed up on time to start work. Installers were polite and helpful with how to use the new system/thermostat and what will happen next with the testing and inspection. New AC and furnace installed and working great.
Installation: Our project was to replace our old HVAC system with a new system of the exact same brand and size. However, the entire installation process was incredibly frustrating and time-consuming. We had to make countless calls, and three different groups of technicians had to come out a total of six times to complete the easy swop. The first group of technicians came three times to replace the outside unit and remove parts of the inside unit. However, they left the disconnected outside unit sitting aside for weeks, and parts of the inside unit were left in the attic without being properly taken care of. The second group of technicians came once to remove more parts of the inside unit and install the new unit. However, they left it without making any connections. When I asked about the filter, they informed me that it was not included in the project and that I needed to contact the office separately for a quote. They didn't even mention that the new system came with a new electronic filter system. Additionally, they mishandled the trim in the entrance of the attic and showed no willingness to rectify the situation. Finally, the third group of technicians came twice to complete the remaining work. They connected everything, installed the control panel, and walked us through the entire system. They also took the time to clean up any leftover mess. The lead technician, Hector, was patient and professional, and I couldn't help but wish that he had been sent in the first place. Communication: The communication throughout this process couldn't have been worse. Every time I called the office with questions or left important messages, I was told that they would call me back. However, they rarely followed through on this promise, except when it was time to collect payment. For instance, I left a message reminding them to bring a draining pan for the installation, but the next day, the technician arrived without the necessary equipment and had to wait for hours. Th
Great professional service from telephone call to set appointment to technician performing repairs!
Excellent customer service from initial consultation with Arty, as well as very polite, knowledgeable and friendly technicians; David & Francisco. Would definitely recommend your services to family & friends! Thank you