Reviews (100)
I called and listened to a recorded message about what nice people they are and how 100% pre-planned it is that they're so special...and after hearing some weenie brag for 9 and a half minutes, they hung up on me.
Update: this was 2 stars but then they emailed me with a super predatory "friends and family offer" to try to get me to take my review down. Nope. We got a quote for a hot water heater that was almost 4x the going rate. We got 3 other estimates all were at lease $1,500 less than Moore's quote. The plumber himself was timely and professional. I could see hiring them to replace my grandma's hot water heater, but if you have Google, you will quickly see they are greatly over priced.
The specialist who came to give me a quote was just a sales person who never checked my house . He just gave me a quote with astronomical number and acted like I owed him. Very unprofessional. I went with another company which charges half what Moore asked and was much more polite and professional.
I've Use McDonald Plumbing Heating & Air (MDPHA) for years. Five years ago I replaced my a/c with a Trane model recommended by MDPHA. I also purchased the recommended extended warranty. This past Thursday, when temps reached over 100 degrees, the unit stopped working around 7pm. I left a message with the answering service to get a call back in the morning. Jennifer Clemmons called me before the office even opened and scheduled an appt for the same day. Because of the extended warranty, I had priority for the service call...so I am glad I followed the recommendation to purchase the warranty. My service tech, Tim Sullivan, did an excellent job of listening to my description of the situation and the diagnosing the problem part fairly quickly. My unit was fixed in 30 minutes and extended warranty covered the cost! I was happy to have air conditioning since we were scheduled to have a very hot weekend. MDPHA provides quality customer service at all levels. They have professional and competent service people. Their rates are competitive and they will be there when you need them! Go cheap, get burned...go with MDPHA and get long-term quality products and service.
Moore Home Services, my experience was great the office personnel was so very helpful, polite and did notify me of any changes or update, the field technician's Edwardo and Daryl are very helpful and informative on the service done. they all are professional and polite. I Thank them ALL.
We are having issues with our brand new ac heat pump combo and Moore Home Services has been out here three times and yet no resolution plus they promise to follow up with in a week of each visit and after two weeks I end up having to call them. They have promised to call me back and now another week has gone by. I would not recommend them until they get their act together.
I called because the pipes under the kitchen sink were leaking and they wanted $79 for a diagnostic fee that would not be wrapped up into the cost of fixing the issue. The problem is obviously the connections and not worth paying $79 for captain obvious to tell me so. That's super shady business. I cannot speak to the quality of their technicians. I called Bonney afterwards and they have a $49 site visit fee that goes towards any work that needs to be done. CALL BONNEY INSTEAD OF MOORE
Excellent Service - master Douglass arrived at time and not only fixed a problem with AC compressor unit but explained a lot about "how and why" the ac system works and what was the problem. Recommend this company 1000%
Hugo visited our property today and did a great job. He was friendly and professional while explaining the problem with the condensing unit. He represents his company well!
I recently bought my 1st home and I wanted to get a second opinion on a quote I got with a different company. Not only did Darryl provide awesome feedback he went above and beyond to provide me with info that actually saved me money on repairs. The previous quote we recieved was incorrect by the other company with unnecessary repairs there was a claim of my unit needing repairs when it was replaced in 2018. I sent a email online about a coupon for a free second opinion and I was able to get a next day appointment. They even did a courtesy call to let us know the technician was 30 minutes away. I would highly reccomend this company and plan to use them for any future repairs and regular maintenance of our hvac unit.
I had a "courteous" tune-up of my newly heating system. The lady was very nice, unfortunately she checked the AC system (we never use), but not the heather.. The AC system is outside the house, the Heating system in the attic. This was strange; the Ac we have is old,, not used by us;. I though someone will come and really check sand tunes-up the heater. Roxana I have to make changes in my review: The company called; they informed me that the service was for the AC unit; the hitter will be tuned-up in October. This was very thoughtful of them, especially that the AC was not from their company. I must emphasize this: I was very , very pleased with the Hitting system I bought from MOORE: very silent and efficient, easy to control. The sales representatives were very knowledgeable, very friendly and polite. The same for the installation team: very professional, friendly, and clean. They vacuumed the house after the installation. I strongly recommend this company, first class equipments and service. They deserve an A+. Roxana
Eduardo and Daryll are great technicians/plumbers. I've had them for years and always happy with their service!
Absolutely the best service any consumer could ask for. Truly professional and courteous and on time. Bernadette and Eduardo are the best. Myself, family and friends will definitely use Moore from this point on with pleasure.
Moore Home Services is outstanding! The staff is personable, professional, and proficient. Every contact with this business has been a pleasure. Responsive. Reliable. Responsible. A great choice for for all plumbing and heating & air needs.
Received a call from the dispatch team an hour before Jeremy arrived to give me a heads up that he was on his way which was so nice. Jeremy was very thorough, friendly, answered all of my questions, and had great information.
While Darryl seemed knowledgable and friendly, I believe that we were seriously overcharged for the installation of a "Hard Start Kit" on our AC Unit. They cost around $45 and their charge to install one was $318. I should have done some research before I had it done. Also, he gave me completely incorrect information about how they work, saying that they "store electricity." In an AC (not DC) electrical circuit, they don't do that. I should have negotiated on their ridiculous price, which is my fault. But I thought that I could trust them.
Collin did a great job fixing my kitchen sink, he went above and beyond what I expected. The cost stayed with in my budget and would recommend them to other family and friends.
Carlos has many years of experience in the trade and great customer service skills. He enjoys helping his customers and performing his job.
After my home warranty proved to be worthless again I called Moore Home Services. Collin arrived within the hour to clear out the sewer line. The job was finished quickly and for the amount quoted.
Excellent, skilled work. Also, the workers were highly professional and efficient. I don't have to worry if they will cut corners or try to charge more than necessary. I recommend McDonald's Plumbing if you want the job done right with a fair price. You might find cheaper plumbing companies but I think they don't have the same level of quality plumbers that this company has. Great plumbers. Great pros!