Reviews (100)
the the 2 guys that came were great. Were service has always been great.
Let me say I usually dont leave reviews, but I definitely had to make mention that being without air when outside temp is 105 degrees is definitely not fun. But despite my frustration the employee Bonny @ Gilmore made my experience as a customer a pleasant one. I felt heard and understood She was nice, professional, helpful and empathic to my situation. Everything she told me she was going to do she did. She was patient and Im pleased to say she went beyond her duty. Its hard to find good customer service, now a days, but not with Bonney. I was really impressed. I also want to make mention of Greg, he came out to my house spoke with me, explained everything step by step. He was so polite , professional and thorough. Thank you Gilmore for having wonderful emplyees. Hopefully I wont need to call anytime soon.
Felt like I was being pressured to look into a replacement hvac system. Did NOT appreciate that.
Visit was mainly for estimate to replace HVAC system , but they did some basic repairs to keep system going a little longer. I am hiring them to replace the system even though they were a little higher than the other quotes.
The technician arrived on time and was very thorough. He explained what he was doing and why. He was extremely professional.
I can’t speak to the quality of their work since I didn’t use this business. Their flat bid price quote was quite high, and they refused to break out the cost into parts and labor. So I went with another contractor that did excellent job at a third of the cost.
They messed up the appointment twice....personal reasons first then they sent a plumber to do HVAC. I have another appt scheduled next week. Hope they get it right this time!
I have always used Gilmore and everything they have done has been excellent, but I did have a bad experience with them recently. After installing a new water heater, the heat level is not what I like, which is HOT water. The water temp now would barely be considered hot, and when I called them they sent a service man who said he wouldn't turn the temperature up, because he didn't want it to scald me. Hell, it's not even HOT, let alone scalding!!! I would expect more after an almost $5,000 water heater replacement bill!!!!!! And from Gilmore.
As always, their service tech's are professional, and super friendly. I've recommended them to my friends.
Gilmore has always provided excellent service for my heating/air systems. The technicians are professional, friendly, and answer my questions/concerns thoroughly and in a way I can understand the issues.
They unobtrusively and quickly installed a new mini split system for our addition which is warm for the first time this year!
Great service really love that guy and just want to thank you!
Good workers but PITA wouldn't accept their coupon at payment time, might try someone else next time Domco, Martel, Bonney may get the next call
If you want to pay top dollar, like almost $13,000.00 to have your A/C unit replaced then go to Gilmore. If you want an unsolicited 19 year old tech sent out that turns off your heater so it can't be used then after 2 weeks of them not being able to sell you a new heater and you call and talk to the mgr. Jason Marshall because it's freezing outside and he laughs at you and tells you to go ahead and waste your money on an attorney, call Gilmore. Then they finally tell you to call PG&E they will come out and turn the heater back on, call Gilmore.
Gilmore moved quickly to install and thoroughly explained the service. They guarantee all their work and perform tune-ups as a standard service of install. Highly recommended. : )
We had been having a very tricky problem for awhile, but Jose A. diligently traced the problem to a bad solder connection in our HVAC unit. He did not give up until the problem was solved! Thank you Jose and Gilmore!
Gilmore installed my system 8 years ago and have serviced it every 5 months since and they keep it in top shape.
Carlos got to my house, I opened the door with a bag full of garbage, he took the garbage out and brought the garbage cans from the street up to the house. That's service. Performed the routine tests, showed me what he had done via his cell phone. Gilmore is awesome, products are are top-noche, and customer service is the very best.
They were on time and very professional . The employees worked hard and cleaned up after themselves. They stayed in touch from the salesperson to the installation crew. I highly recommend this company. .
They did an inspection of the safety of our furnace, finding it VERY dangerous to run (considering it is 45 years old) . We are having a new system installed. The technician was very professional and showed me all the problems. He crawled on the attic took pictures of my ducts and explained I was lucky that it quit working before having a fire or a carbon monoxide issue. I would recommend this company to anyone.