Reviews (100)
I was very impressed with Johnny Champagne. He explained, in layman's terms, the whole process involved in replacing my HVAC unit. He was very thorough in going over my options, which I much appreciated. He made certain that I had a portable unit to keep, at least my family room cool, until my HVAC unit was replaced. I can only hope that the rest of my experience with Big Mountain (installation) is as satisfying as my experience with Johnny for the estimate.
Excellent Customer service..... and spent as much time as needed to answer our questions with patience and professionalism. Johnny was informative and spent a tremendous amount of time helping us locate a program and a loan with the best value that we could afford. He showed us that BMH&A is not there to simply sell products but to provide quality service and establish a long term relationship built on trust.
Called Big Mountain Heating and Air last night due to our AC was out. They got right back to us and set up an appointment early this morning. From the start, it was fabulous. Leo was informative, thorough, respectful and explained everything to me and even wanted to make sure we called husband so that we both were informed.. FANTASTIC!! When we ask for anyone to come out, we will make sure that Leo is our go to person.
Austin did great work cleaning ac unit and informing of possible problems in the future
James from Big Mountain as usual did a great job repairing our system. As always, very clean as he worked to check the issue with our system. Called for repair and came out on a Saturday for our repair.
Knowledgeable, took pictures of what he found. Gave estimates to repair what was found. Explained what was found. Kept the workplace clean.
Leo and Oscar were very professional and took the time to explain all the information I needed. They were very knowledgeable as well as patient with me. Leo and Oscar were on time very polite. Highly recommend BIG MOUNTAIN HEATING AND AIR!!!!
Mike and Sheila were very enjoyable to have in my home while they professionally installed beautiful windows swiftly with an eye to all details, and cleaning up behind themselves, leaving those rooms just as they were but with far better weatherproof, noise-blocking windows.
They showed up very professional. Extremely honest. They fixed problems and serviced my units they work much better now.
They came to inspect the HVAC system, they were very professional, and detail oriented. No pressure at all, even when I had to cancel and postpone the work due to financial obligation on unexpected expenses they were very understanding. Overall from my first chat to meeting Leo and Brad was very positive. They represent their company well.
Joseph did a great job servicing our AC and furnace. He answered all my questions and appreciate the job he did.
Kenny the service tech was very helpful in making recommendations to bring my A/C & heating system up to date. Look forward to his return to complete the service.
Today was my first visit with Big Mountain Air for my AC unit maintenance. James showed up on time and was very thorough. He took the time to look at all my systems and gave recommendations for improvements. Very nice and easy to talk with about my system. From my initial phone to schedule a maintenance appointment I’ve had great experiences and I’m happy to be working with them. Very satisfied and would recommend them to others looking for a HVAC company!
Joseph was very knowledgeable, polite, conscientious, willing to answer questions, and was very thorough in explaining the services he provided. We would not hesitate to have him back as our regular Maintenance/Service Repair Representative!
James tuned up the Air Con and installed an evaporator switch. He also checked on some duct work for me. Nice guy.
The technician, Christian, was prompt, polite, personable and knowledgeable. He explained all facets of what he was doing and recommendations. Great service!
Our technician, Austin, was courteous and very thorough and professional. His upgrade recommendations were well presented. I trusted his opinions.
Robert was very nice and professional. He was very knowledgeable and explained things well. He went above and beyond to provide excellent service and I would use this business again and refer them.
Kenny was wonderful. He walked me through everything and was not pushy at all to have any repairs needed. He just told me what they were. I would highly recommend Big Mountian Heating and air.
The representative Joseph, came out and gave a complete inspection for my air conditioner and furnace. He was very professional and informative.