Reviews (20)
Have done business with TIMBERLINE for years - awesome company to work with!! Highly recommend!
Chris did a great job repairing our furnace. He arrived on time, quickly diagnosed the problem, explained it and then fixed it. He is talented, professional, honest, careful and a pleasure to be around. We are so glad we called Timberline!
These people are top of the line, starting with Cheryl in the service department. Always on time and fixes my problem in a hurry. Prices are very reasonable.
I had called in because my ac wasn’t working and needed a technician asap. At first I was put on hold. I understand that businesses get busy. Well I was on hold for about 5 minutes. I finally got someone on the phone they were really apologetic, nice and compassionate. You could tell they felt bad for having me on hold for that long. Well in the end I was going to get a call back. Next day, no call back, following day after that no call back. Finally day 3 I get a call back. By this point I didn’t even care to hear about the business because they were already unprofessional. When I got a call back I believe her name was Sheryl. Her tone of voice was just rude, she was so unprofessional and seemed to have no sympathy. Sometimes I wonder how people get into businesses with customer service when they don’t know how to talk to a customer. I ended up going with another company. One because of how I was treated and two because she said to go else where. What a shame.
RUDE RUDE RUDE!! Called today to get a quote on repair work needed on my ac insulation. The woman who answered the phone clearly woke up on the wrong side of the bed or should not be hired for any customer service calls. We rent our home, our landlord died during covid and his elderly widowed wife is now our land lady. We help her with maintaining the home we live in….so I called to set up a service technician to come out and give us a quote …a QUOTE… to replace the AC insulation, the RUDE secretary who answered wouldn’t even speak to me with a shred of decency OR understanding, raising her voice at me declaring she won’t do anything because I’m not the owner. Really? Not even a quote for the owner. Happily take our business elsewhere. This company clearly doesn’t care about its customers or shall I say potential customers.
These people are wonderful!! Thank you Cheryl McTucker & Ron Gaud! My heater circuit board was fried & they came out went & got the part came back & installed it all in a few hrs! Call them their service is #1 in my book!!
The best! They are amazing and I highly recommend them.
Recently lost our AC during 110 Plus weather. They had somebody out for next day to diagnose they got the part on Monday and they fixed it on tuesday. Done business with this company for over 40 years and would not go anywhere else.
Great company, they are treating me very well
Been going there for years. Maybe not a lot but when I do they always deliver! I was just there today for some custom sheet metal. It was perfect.
We called with an A/C issue and they came in 1 hr and fixed it. They also cleaned our ducts and came out good and clean highly recommended.
Timberline is the best! The office staff so incredibly nice and sweet always!! Red in the warehouse is the Man!! So fast so incredibly great at his work incouldnt ask for better melat work from these guys! Thanks from Dave at brew craft coffee and CBX roofs!!
My 91 year old mother's heating went out last Thursday night. She bought the mobile home last year so on Friday morning we called number on the thermostat (which was forwarded to Timberline) They came out right away (which we appreciated) The technician fixed something on heating unit and charged around $200 for parts and labor. Then he told her she needed new thermostat. He showed us list to chose from and we chose like for like. I thought it said $44. But found out later it was $447. This is so wrong. The same unit on Amazon is $113. When I called this morning to complain, I was told that included tax and labor. THE LABOR TO SNAP IT INTO PLACE ON THE WALL??!! My mother lives on $1300 a month from social security plus some savings for sale of old home. This is so not right. If they had marked it up 100% I wouldn't have complained. But that is wrong!
Thank you, Timberline, for coming out on Thanksgiving Day to repair our heater! Repairman Chris was prompt, very knowledgeable, thorough, and friendly. He was able to locate a minor issue and had our heating system (purchased from Timberline/Smitty's a few years ago) up and running quickly. I highly recommend Timberline whether it is to purchase a new hvac or if you just need a repair - great company!
Excellent work, reasonable price, and even arrived early. Highly recommended!
These guys installed my AC unit 16 years ago and have serviced it over the years. Their staff is pleasant and helpful - always prompt and thorough when explaining their findings. Looking to replace my unit and they’re at the top of my list -
They designed all the duct work for our new house, installed the system. Ten years later I call them, they help troubleshoot our thermostat scheduling program over the phone. Nice people
Great dealing with them on a custom floor register. Friendly, helpful and a clean informative show room.
I own an assisted living community for the elderly. Whenever we have problems with our units (which were installed by the former owner and not with Timberline) I know I can count on incredibly quick service. The folks at Timberline know that its toughest on the elderly to have A/C or heat go out. The service technician takes the time to explain to me what went wrong and how it needs to be fixed. I really ought to consider a service plan!
I have used Timberline Heating and Air to install several units for rental properties that I look after. They are always very professional, on time, and come in on budget. So far wee has never had a service issue when it comes to their services. I also used them to install a unit in my home. Fast installs, right price, and on time! I would recommend them to anyone that has Hvac needs.