Reviews (10)
I have an EPA 608 certification and I called Johnstone to get a quote on a heat pump system. They refused to give me a quote unless I have a C-20 license. They won't even sell to general contractors. The whole point of getting A universal 608 is so you can purchase equipment to do repairs.
Great service and information by Derick today. I am HERS RATER and I love referring installers and new HVAC companies to them!
I bought a thermostat from them. A friend installed it and I just needed help reprogramming it. My friend who installed it took about one minute to program it but he has moved away. There are no directions and when I called this company where I bought it they were rude and condescending. I am 73 years old and the guy who was in the parts department said I would need a technician (about 100+ dollars) I am a senior and need 2 minutes of help to do something he said was simple and just go on line to learn how. I don’t have a computer. It verges on elder abuse. I paid good money to get the Emerson programmable thermostat from Johnston. But they won’t give an elderly woman 2 minutes of their time! I will never do business with them again nor recommend them to any senior. It’s 2022 folks and treating a senior like that is horrible business policy and practice.
Best one stop HVAC suppliers in business! Tools equipment parts all in one, multi-brand parts supplier. When the others branded companies can’t, Johnstone is your best resource. The best in HVACR Contractor wholesale.
Pretty fast unloading full truck (53’)load was done within an hour. Keep up the good work guys👌
Nice place nice people. Little tight but ok.
They have served very well since 1985!
Bad
If you're not a contractor these guys don't want your business. It looks like a store but evidently is not; they told me they couldn't sell to me and sent me up the street to pay for the part (they wouldn't even tell me how much it would cost before I drove to the other location). After standing in line twice at Ace Hardware (once in main line then was sent to talk to manager) I found out they wanted twice as much for the part as what I ended up getting it for. All of this wouldn't have been the end of the world if they weren't so rude about the whole thing once finding out I wasn't a contractor. If you're a contractor they are probably fine, if not - don't bother going there.
Cool