Reviews (100)
From the excellent office staff (so friendly, great listeners), to the on time , professional field staff, a great experience all the way around! Cencal replaced my complete HVAC system, no issues. They are currently my regular maintenance company, simply great!
Absolutely terrible. I was told number times about a diagnostic fee of $91 that would be waived if we went with the company for the repair. One when we first called to schedule the appointment second when they called the next day to confirm the appointment and for the third time when they called the morning of to change my appointment time. When tech arrived he looked at the unit and did a walk through and just visibly looked at the unit and went to the attic to look at the lines. He then mentioned he did not visibly see anything and would be able to locate the problem (leak) if we consent to a $325 test that is an “extra” service to find out for sure what the problem is. Which we knew there was a leak which is why we needed freon. So a $91 dollar diagnostic fee that was suppose to be waived if we went with this company to do the repair would be waived then turned into a $91 diagnostic fee $325 additional service fee to locate the problem $440 to fill with freon and then the cost of repair. Their definition of a diagnostic is a tech coming out and just using their eyes to look at the system if they have to touch anything or use any tools is additional cost. Diagnostic fee $91 does not mean they find the problem at all it’s to have tech come out and get a yea you have a problem it’s not cold in your house maybe this possibly that. If you want actual service and answer it’s additional cost. Tech that came out was nice nothing personal but absolutely terrible with providing any actual results. Even after calling the office they advise the tech would explain to me their billing process. Wouldn’t recommend unless you like mystery charges.
Colton seemed knowledgeable he was very polite and Curtious
Cencal was very easy to work with and helped us get a new AC system quickly. Brandon was great and walked us through the process smoothly
You guys did an outstanding job and thank u for your care
I have been utilizing CenCal Mechanical Heating & Air for my HVAC system for more than a year, and I must mention Judah Jarrett. Judah is professional and friendly, making him highly recommendable. I suggest their services without hesitation.
We had our annual service on our new HVAC system today. Colton was our service tech and he was terrific. He was polite, knowledgeable, and efficient. We have been very happy with our system and the customer service from the entire Cencal team!
We have loved using Cencal for all of our HVAC needs. We always recommend them to everyone because they do a great job and are incredibly professional and knowledgeable. Colton serviced our A/C and he was very professional and thorough with his work.
Called for service for non functioning AC system, sent a technician out very quickly. Christian arrived, diagnosed the problem, and noticed the date of manufacture. He could have sold us the parts/labor but he suggested to us that we call original installer to see if they would warranty it. The original company did warranty the part.His honesty saved me money and earned them my business.I had Christian return to service the AC, very polite , knowledgeable and informative. Highly recommend Cencal Mechanical
My technician, Cristian, was very friendly, knowledgeable, and provided quality work.
I was looking for a new company to handle my yearly service and maintenance. Yvette in the office is incredible. Very helpful, friendly, efficient and understanding. Brandon was the technician that did the service. He was also all of the above. Couldn't believe he actually showed me pictures of the unit and explained things (it's located on the roof). Service was thorough and done in a timely manner. Yvette called several days later to make sure everything was working well and that I was satisfied. I have never had a company do that for any home service. I have definitely found my new company and highly recommend them.
This company is our go to for any heating and air issues for our home. Their technicians are friendly, polite, knowledgeable, respectful, and on time. They have installed two units for us over the years. One for our old home and an electric unit for our new home. We have had no issues with either. When they did install the new unit, they scratched some of the walls and doors, but they sent someone out to fix it.
Installed new HVAC system as ours finally died after 37 years. We needed a replacement heat pump. Brandon showed us a Bosch unit that would work for us. He and the installation crew were professional, friendly and efficient. Would recommend them for your HVAC needs
We had a leak due to a hole in our AC condensation line and CenCal was able to assess it and fix it the same day, technician arrived promptly and completed the job quickly, what was best was for the initial assessment there was no fee to this unlike other HVAC guys who seemed to charge a hefty fee for an initial ‘diagnostic assessment’. Overall very happy with the high quality of service and prompt response received and would highly recommend CenCal.
After meeting with Brandon, the sales representative for Cencal, we decided to install a new HVAC system as ours was over 30 years old. We decided to install all electric and so far it’s been running just fine with no problems. They will come out twice this year for routine maintenance check at no charge. The installers Zach and Sean were very efficient. You couldn’t tell they had been here with no mess to clean up. Brandon, Zack and Sean were all very courteous. It was a full day of work for them. I will update later if there’s any problems with the unit it is a Bosch Seer 18, so far our home is keeping cool and the Ecobee thermostat works just fine especially with the app on my phone.
Professional, friendly, on time. The agent Judah was very friendly, professional, and took the time to discuss the unit and suggestions given to help with cooling my bedroom more.
Business very responsive and punctual. I feel like they all went above and beyond to meet my needs. Thank you!
The whole experience from making the appointment to the maintenance call was excellent. Professional and courteous. Highly recommend.
My AC fan stopped spinning during the night. I called early morning and had a technician, Isaiah Facio, come out and repair my unit. Within a short time he know what was wrong with it and fixed it. It was my AC Capacitor that needed to be replaced. Isaiah was professional and explained everything he did and answered all my questions. I highly recommend Cencal Mechanical Heating & Air, Inc.
Cencal is the best choice we could have made when our air conditioning went out couple of years ago. After installation we hired them for yearly maintenance as well. The quality of service Cencal provides and mannerisms of their staff is exceptional!! Judah was very courteous and thorough in explaining all details of the maintenance today👌