Reviews (100)
Julio was amazing to work with. He was professional and knowledgeable as a technician. He went above and beyond with helping us with our yearly AC service, as well as duct cleaning. He also helped install blanket so that our AC unit outside would run quietly when it’s on. I feel at ease knowing that my family will be breathing clean.
Ever since Service Champions took over it’s been a disaster. An HVAC they installed 2 years ago is suddenly having problems, but they take no responsibility. They quoted me over double the price of the AC installation to repair it. It’s a shame because the JW of old did great work but now they’re just a part of a corporation that doesn’t value their customers.
Let me first say that I have done considerable business with JW Heating and Air and I am shocked at the behavior they are currently demonstrating. In the past, I have had nothing but pleasant and fair experiences. JW Heating and Air installed a drip pan for my AC unit. Unfortunately, they wired the water sensors incorrectly. This failure allowed a substantial water leak in my attic and a bedroom ceiling to go undetected. The resulting damage / repairs costs were about $2,200. Upon bringing this situation to their attention, I was met with confrontation and defensiveness. I briefly spoke with their HVAC manager, Cary, who was rude, and combative from the start. After that, he never returned phone calls or emails. Weeks later, I reached out to the company again and this time spoke to a supervisor named Xio. Unlike Cary, she was polite, but like Cary, she did not return phone calls or emails. I tried for over a month to get this situation rectified fairly, but JW Heating and Air made absolutely no effort to remedy the problem and have been confrontational at almost every step. It is obvious that I will never have any business with any of the aforementioned companies and I warn you of the same.
An unfortunate meeting experience Overall with this triangle of a corporation. We are still waiting for AC service.. We will permanently use any mom and pop owned businesses and locally community built ownerships and NEVER with a corporation and heres why. Let’s be clear, JW now works Under an umbrella corporation along side with Adeedoo Plumbing And there is a third corporate entity at this Apex. This is likely a corporate merger in response to Covid restraints and was a contractual inspiration likely as not to help keep businesses alive. Our story is we had an Adeedoo representative named Josh come out who had correctly identified long-standing pipe conditions in our basement, Where he exposed that we had major long standing leakage and a silent long-standing drain problem that is seeping into the foundation of the house. He took photos and confirmed it with us and was consistent in his ability to lebeing able to solve the problem. He also mentioned that we had a refrigerator line that had a bite mark likely from a rodent and he was willing to replace that line with a copper one… He gave us a basic expected price for his services at that point. All is well. He then tells us he Needs to bring a drain specialist out the next day to survey our drain issue. Sure. The next day Josh and a Ramon Show up 25 minutes early and we greet them in our driveway. Ramon is wearing a buttoned up, puro white bleached shirt, unblemished stitched name tag and that Pristine iron-on American flag on his shoulder. This is the drain guy. We go down to the basement and NOT once did he make an effort to physically inspect the drain. The majority of the conversation consisted of his insistency that we needed to fix the refrigeration line to our refrigerator, Stating he’s prepared to cut a hole in the wall And was adamant in side hustling a $1500 up charge for a service we NEVER called in for initially. 🤔. Remember we have Josh who confirmed a $2500 pipe job replacement. This Ramon Is
I am a subscriber to JW's monthly $20 membership where they come out and do scheduled check-ups on my HVAC, water heater and plumbing. I figured I'd give it a shot, but was planning on cancelling it after my last scheduled water heater check-up. Well, I'm keeping it now... Min came over, checked the water heater, checked my plumbing and gave me some great preventative care measures that I could to keep my house in top shape. And he fixed a problem with my toilet, that was a minor issue right now but would have become an issue if he didn't spot it and fix it for me. Min is awesome. And I got to say... the program is a good value.
Duncan came to my house conducted the AC tuneup on 7/26. He was very professionally checking each of the room temperature, he checked the compressor, and also did the attic inspection. There were some issues that need to fix, however, due to the age of the AC, I decided not to waste the money, I will wait until the AC failed and replace a new one. I will consider hire JW when I need to buy a new AC system.
I use JW Heating for my annual maintenance and to service all heating unit problems. They installed our unit and have kept it ship shape. And their staff is ALWAYS professional and courteous. And an extra shout out to Ramirez our latest maintenance specialist. A very smart guy and very customer service oriented.
An honest mistake. I gave them a bad review because I was unhappy with the quote I got from the technician to unstop a drain pipe. Since then I have spoken with the manager, and am convinced that it was an honest mistake. I will give them another chance next time I need a plumber.
The technician was wearing Adedoo logos. Very nice and friendly. But he wanted to charge me $7,500 to unstop a drain pipe. Gave me a long story on why snaking wouldn’t work. Won’t be calling them back anytime soon. (Drains Unlimited did it for $189!!!)
We have a two-story craftsmen in Los Angeles, snd when our two a/c and heating units went out last year, we quickly decided on JW. Not just because your price was fair, but because your staff was helpful, intelligent, informed, skilled, honest, and committed to getting us what we needed. We are very happy with JW. We’ll today, we had an issue with our upstairs unit, so Leo and Gerardo came out to help. They assessed the problem, fixed it, and even checked out the downstairs unit and made some adjustments just to be safe. They were kind, quick, professional, friendly, knowledgeable, and really cool guys. Once again… we are very happy with JW, and we refer you to anyone who asks about beating and air. Thanks so much!
My girlfriends mom received a paper flyer and called for a air conditioner tuneup. When asked to turn on air conditioning it wouldn’t turn on. The technician opened up system and found a bad part. ( contractor ) . He said the fan was bad and caused the problem. 500 to fix and 11000 for a new system. I checked it out and didn’t know what a contractor should look like so I didn’t know. Good thing we had someone else look at it because what he found was the contractor had a missing part. He replaced the contractor and everything worked. Be careful! I wouldn’t use this company.
Cesar and Tony were great! Both were very respectful when entering my home. Always put on booties over their shoes and cleaning up any trash that was left. They were 100% professional as well as knowledgeable. I would highly recommend both of them!
I first used JW to get a second opinion when I thought a different plumber was screwing me. Turns out, the different plumber was screwing me. So now I’m back with JW to do a major repair, and I am delighted. My home sits on a concrete slab, so jackhammering was required to replace a pipe. It was important to me that they try to not touch my new chevron hardwood floors, and they went completely through a closet floor and wall, and left the floor is perfectly intact. The main plumber over seeing the job was Paul, and he’s great.
I would like to compliment Antonio for his excellent customer service. He would be an asset to any company. His knowledge and articulate descriptions on what need to be done were so easy to understand, He brings the word to professional to another level and it reflects on your company
I just can't say enough about one of their techs, Frank. He came to assess a long standing problem we've been having with the AC. He was extremely thoughtful and patient, and was able to both discern the problem and get it fixed the same day. We couldn't be happier. Would recommend him with enthusiasm!
David the technician was very friendly and knowledgeable. I auto pay $180 yearly for JW maintenance fee so I didn’t have to pay additional for the maintenance. He did find the 40 microfarad capacitor was only reading at 34 so highly recommended replacing it. I felt the install was initially a bit pricey at $187 but was over a good call to replace it since the unit is only 8 years old and parts are still under warranty for two more years. David said if it wasn’t under warranty, just a new capacitor part could costs about $400.
The people on the office phones were friendly, polite, and professional. So were both the technician that analyzed the issues and the technicians that installed the new products. Everyone was on time and did a superb job. Would recommend Sal & his team to everyone!
I highly recommend JW Plumbing and Heating. Paul, the project manager explained what was wrong with my sewer line and what my options were. There was no hard sell involved and no charge for the initial evaluation. Once I made my decision, Paul stayed onsite to ensure the work was properly executed. This company is very professional. All work was completed in the quoted timeframe and they cleaned up the yard before leaving. Going forward, I am pleased to have a honest, professional company I can confidently call on for heating and plumbing services.
Christian arrived promptly, checked air conditioner and heater. Very up front about their condition. Set me up with appointment for estimate on replacement. Personable but didn’t waste time. Greatly appreciate his frankness. Gerardo extended his day to check my AC. He followed the protocols of the company. Quickly determined the problem was not within my home. Did a check of the unit on the roof. Found the problem and was able to replace the part. Checked for temperature after replacing. Explained the issue clearly. Helps that all was under warranty. . Paul looked at my old water heater and confirmed that it should be replaced. He provided me with an estimate explaining the work to be done. I scheduled a date for the replacement. He arrived with Frank on time. The work was efficiently done. Couldn’t ask for a better experience. (Thanks!)
JW Heat and Air called to see if I wanted to schedule an appointment to have my HVAC cleaned and inspected. I declined but asked if they also do plumbing as I had a couple issues. She said yes and scheduled an appointment. Paul came out and quickly diagnosed the problem with my toilet , replaced parts and also looked at my sink that sometimes backs up. I declined the sink repair as it only happened periodically, until this morning when I woke to water pouring from my sink onto my bedroom floor. I cleaned it up and called JW. Paul came this afternoon and cleared my clogged sink in record time. I was so impressed with his promptness, friendly demeanor and knowledge. He wore a mask and shoe protectors. I highly recommend JW and if you get Paul you’re in luck! Thanks again Paul!.