Reviews (19)
we were very happy with the service for our AC service. they were professional, responsive and got the job done quick. i highly recommended them.
We have a 4 unit apartment building that was built in the 1930's. the forced air furnace was broken and needed to be replaced. The did the job- new ducts, venting, . Everything was very nice and accommodating. there was a small problem at the end with some clean up. they were very responsive and sent 2 people out to clean up. I really appreciated there response. I will definitely recommend this company. Rudy was very nice
Is it really necessary to be driving 80+ on a 55mph zone? Many families drive thru this awesome highway one road. Please respect and share the road. Safety should be priority #1. 3/1/2022 5:38pm
The absolute best! I’ve dealt with numerous HVAC companies over the years and Payne surpassed all of them in terms of ... everything! Responsive. Honest. Reasonable. I won’t use anyone else now and I will recommend them to everyone!
This is a message for the Owner of this company. I see that you have been in business for a long time so I am sure you are a reputable person with reputable work ethics. Having said that I believe there is some shady business going on with some of your employees and you might not be aware of it. Your company just tried to rip me off. Little background: We will call 3 parties involved in this story with Option A, Option B and Option C (where E L Payne Company is Option C). I noticed that my AC was not blowing cold air. We are referred to this guy (Option A). We called him, explained to him what is happening and he says that in his opinion a part needs to be changed. He quotes $800.00 I think it is excessive and look for Option B. Option B actually comes to my place, goes on the rooftop, inspect the HVAC system and says that he can't refill the Puron because there is some sort of blockage. He said it will take him too much time to figure out and suggest we call Option C (E L Payne). We call Option C and they agree to come look at our unit charging us $97 dollars for the first 30 mins. This gentleman comes and knows personally Option B. He does not attempt to add Puron (he does not even try) and he said that 2 pieces need to be replaced. We ask for a quote. He goes into the car, spends about 25 mins and comes back. They are asking a WHOPPING $3304.49! Please note that they did not itemize the cost of this job. Parts plus labor $3304.49. He said 8 hours job, 2 men. I pay $97.00 to this company and tell them I will have to think about it. I feel I am getting ripped off so I call back Option A which agrees to come look at the unit. He attempts to put Puron in and he finds no blockage of any sort, no need to replace anything. Total cost paid $145.00 and My AC is cold and works as it should. I think that there is some sort of collusion between Option B and Option C. Option B comes, is nice and does not ask any $ for the service. He refers me to Option C that quotes me a r
EL Payne is awesome. Our HVAC unit broke down during a heatwave in the middle of the pandemic. They came out the next day and the technician was great. On time. Professional. And fixed the problem quickly. I highly recommend them!
I’m a landlord and there is no one I trust more than Payne to respond to my tenants’ needs. The team is always knowledgeable, considerate and professional. The office staff is quick to respond and organized and proactive with any required follow up. They aim to provide quality service and I find it shows in everything they do
In early 2018 I started construction on a ground up build. My first family home. Every detail of this home was personal to me. When it came time to bid and install the HVAC system, I decided to venture outside my contractors list of subs and meet with renowned LA service fixture, EL Payne Co. It was clear to me right away that this team was far superior to any others I had met, and displayed professionalism, timeliness, and a vast knowledge. Throughout this process we have had to make some adjustments and Payne, from office staff to field personnel has been incredible. So accommodating. There is great comfort in knowing that the equipment and installation is backed by such a reasonable and talented company. I would recommend Payne to anyone for service or installation.
I had the E.L. Payne Company install an air conditioning system on my house and could not be more pleased with the entire process. When I had the house gutted and rebuilt 13 years ago, due to budget concerns, air conditioning was crossed off the list. Figured I would get around to it eventually. Can't believe how easy it was to get it done. The team came out and did a great job, and maintained social distancing protocols while adding air conditioning to our existing forced air heating system. We opted for a roof mounted system and the install team went above and beyond, including bringing the crane back a second time because I screwed up where I wanted the unit installed. We were kept updated on all the steps as the three person install team stayed busy. Got to say, I was impressed with the speed and skill of these guys. Not easy to be up on the roof one minute, under the house the next, cutting through floors for returns, having to deal with the home owner working from home poking his head out every 30 minutes to say "how's it going?". A solid company that delivered on time, (actually finished a day ahead of schedule), on budget, and had a team of professionals both at the site and in the home office to get the job done. If I could give a six star rating I would, they earned it!
My friend said, “This guy doesn’t sound like the brightest bulb on the tree.” Sure enough, $200 later and my a/c works just like it did before the “repair” - no cooling!
Outstanding Service. Very old school and not common for this day and age. Rick our technician has amazing knowledge and is beyond honest. He explains in detail. With this we only had to repair our HVAC when other said we needed a new one. I will only use EL Payne.
Highly recommend E.L. Payne! Service person was punctual, courteous and well informed about all the options available to fix an AC issue in our 1920s home.
EL Payne was a wonderful company to work with. They were prompt, thorough, and extremely respectful of our home, as they installed heat and AC to our 1928 Spanish style home. Abraham, the job leader, went above and beyond to explain the process, talk about options, and to be sure to clean up after each day. You would never know that during a 5 day project, there was anyone working in my home. The owner, Daniel, even came by on the first day to meet us and to check on the progress. What wonderful customer service. We will be recommending EL Payne to all of our family and friends!
My experience with E L Payne was excellent. We had a new wall heater installed in our home. Our house is old and the technician did a great job explaining everything and providing our options. The gentlemen who installed the heater were very professional, courteous, punctual and personal. I appreciated that they used drop cloths when they came in. I felt very confident in this company's service. It's worth going with a well established and reputable company when it comes to heat and air jobs. They also gave me a good referral for the electrician who installed the thermostat. Everything works great and they finished early.
Our AC died in May, and after making a few calls to various vendors, I was so happy when a friend recommeneded E L Payne. They came out and took a look at the existing unit. Then based on that put together a comprehensive quote for a replacement. A few days later I had a new energy-efficent unit installed, tested and running! Everyone I dealt with at Payne was professional and willing to answer all my questions, from the initial phone conversation to the actual install they were great. The two technicians who installed the new AC arrived at the time they said they would, and got to work immediately. It was a two-day job and when they were finished it was like they had never been there, they had cleaned up, taken care of discarding the old unit and tested everything. Our AC ran all summer without any issues, and E L Payne called to check that everything was working well.
E L Payne Co is AMAZING! Their scheduling team is incredible, their parts sourcing is brilliant, and their techs are remarkable -- especially Lionel! Our recent HVAC repair request was not easy, but Lionel accessed the unit and replace the motor with an efficiency and professionalism we've rarely encountered. Absolutely top-notch performance from everyone at E L Payne!!
Great, prompt service for our old home. I highly recommend E L Payne Co for any HVAC needs. They replaced our unit (for a very good price) in August. Our house cools and heats quickly. I will use them again and recommend E L Payne and their services to others.
There is no question that E.L. Payne is the premier HVAC company in Los Angeles. From the invention of the gravity furnace to modern technology, family owned and operated (5th generation) they have proven time and again that they are on top of any problems that arise and are knowledgeable with all modern industry innovations. The service men are neat, polite, and prompt. They won't spend any more time than is needed and will not nickel and dime you to death. I wouldn't entertain using another company.
Have an older home and the Payne Company keeps that thing warm in the winter and cool in the summer. Staff has always been on time too.