Reviews (22)
I've heard of contractors just being late for appointments but this is the first time a company has been so incompetent as to just completely lose an appointment and not really even know why. Must be as bad a company as I have ever dealt with. Dr. Ductless lost my appointment and when I called at the end of the appointment window to find out what was going on they told me they didnt know but only that I had somehow "fallen through the cracks" because the person I had made the appointment with never passed the information along or something. They were unable to send anyone until the following week (at which point I canceled and got someone else of course).
We were in a bind on a 109° Day and had no expectations of a A/C company showing up the same day, however Matt was there within a few hours. He was extremely knowledgeable and professional when It came to everything related to heating and air, and even wore “booties” on his feet without my wife having to ask. Matt came up with a brilliant solution to the problem we’re experiencing, since our house temperatures vary’s by 30° between the upstairs and downstairs. They ended up putting in the units he suggested and we could not be more pleased by the quality and price of his work. This company deserves more stars than I was able to give.
Today I met with Laura. She was prompt, extremely personable, and overall explained everything so in-depth I felt more than comfortable choosing Dr. Ductless for my services. The ethics and morals she displayed while providing me honest information, honest quotes, and her honest opinion made me extremely confident that I was picking the best company for the job. This was not my first estimate, however, due to her expertise and knowledge and thorough review of all my best options I booked my installation appointment the same day as my estimate. Laura is amazing, I am so pleased she will be at my residence the day of installation with her workers and I’m very thankful I found them. Thank you Laura and Dr. Ductless for having such amazing employees. Also I spoke with Joesph Suregnor over the phone with questions prior to Laura coming out to my appointment, he was such a pleasure, a sweetheart, and a super cool guy, as well as very professional!
Dr. Ductless was highly professional, and I had a great experience dealing with Matt and his installation crew. Installation was seamless, and Matt was very helpful throughout the process.
Fantastic work, exceptional customer service, reliable and fair. This is who you need to call for your AC and heating needs/services hands down. Dr. Ductless cares and you will see that when you hire them. I will recommend to all my friends and clients. A+++
We were able to strategize with Matt and ended up installing a Mitsubishi central AC system in our 900 sq/ft. condo. The team at Dr. Ductless was on time, courteous, friendly and most importantly they performed a great service. We would recommend them to anyone looking for their help. 10/10
Laura came and gave us an estimate on what we needed and set everything up. Pedro acme with his technicians and worked all day to install the mini splits and stayed to check to made sure everything was up and running smoothly before leaving. Both Laura and Pedro were great to work with and I would highly recommend them to anyone who wants to have mini splits installed.
Awesome job – on time with detailed arrival tracking, friendly, considerate, and efficient. Will definitely use again.
Great experience. Responded promptly when services were needed.
I couldn't be happier with my new mini split. From the consultation to the installation to the final permits, all was smooth sailing, and now I'm enjoying my amazing system! I highly recommend them!
Super knowledgeable and friendly! A very professional company. Very, very happy with my unit. So hassle free! I should have done this years ago.
We met with 4 other ductless providers in the area, and Dr. Ductless was by far the best and most reliable choice! After a FREE home visit and assessment, they provided us with a quote on the spot. Other companies we worked with asked that we wait a week or more before receiving a quote. I worked specifically with Rod and Matt, and they provided fantastic service! They were so professional, easy to talk to, and patient with us. Financing with Dr. Ductless was an easy process! After our HOA board initially denied our request to install ductless (they had literally never heard of it before, and most people just use window units here anyways...) Rod and Matt came to a 6:30PM board meeting and presented to the HOA board! They were so helpful and clear with the board about the scope of work required. The board approved our project, and we have been enjoying our 3-zone mini-split system for about 2 weeks now. I HIGHLY recommend Dr. Ductless. They provided competitive pricing and payment options. The instillation took one day. The mini-splits are super easy to use and are SO EFFECTIVE at helping us maintain comfortable temperatures. Best of all, the ductless system is so quiet! We can actually hear our neighbor's window unit over our outdoor condensing unit. Crazy! Give Rod a call, and I promise you won't regret it!
Southland installed air conditioning in my home. I would highly recommend Southland HVAC, their communication was superb, they completed the installation in one day. The work was performed seamlessly, very neat and clean. I've been in the construction business as well as a general contractor of 40 years and in all those years never found a company that performed so well on residential work. From the initial sales call to the final installation, they communicated each step of the process and executed the work as they promised. They met with the city inspector and completed all final paperwork. Besides having the best price, Southland did EXCELLENT job! I will recommend them to all my family and friends for HVAC work.
Matt and his team were amazing. Super professional, and deal in all the major brands. Install was quick, clean and painless. They were very transparent about what I was getting and they delivered splendidly. They even took extra care to make sure my cat didn’t get out, which was the real priority 😻. Great warranty. Great service. Great price. Happy customer.
Came to troubleshoot my unit today at 7am, for free... thanks Dr.
Great company to work with. Good pricing and very professional.
From top to bottom, an exceptional experience. Matt, Rod and team did an amazing job from helping us choose the best system to a seamlessly clean installation. Our new mini-split system is running perfectly. Highly recommended!
Very helpful and honestup front, Matt Alba great guy "thanks again"
Dr. Ductless not only had great service but they gave me a great deal as well. The house we live in is older and we needed a solution because a regular HVAC was not an option. A gentleman by the name of Matt came over and he really took his time to figure things out. We could not be more happy! Thank you Matt and team Dr. Ductless!!!
Very happy with our unit -- cooling power exceeded expectations. Team was fast, professional, and courteous. Everything was done on time, as promised, no surprises. Highly recommend.