Reviews (26)
Very poor Customer service. They forward all calls to their answering machine and ignore their voicemail box. And their AC units do not last more then 2 years without having some major issues.
Our AC stopped working, one year after we purchased it. We called for it to be checked. We never able to speak with someone, always had to leave a message and they never responded. This was during the heat wave of summer of 2021.
Titan Upgrades has been a complete nightmare, from purchase to install, to service. Be sure to check and see if they really permitted your install completely through the county too.
This is a long review if you want to read the entire thing, if not here is a quick synopsis. I cannot stress enough that consumers should think twice before Hiring Titan Upgrades. Titan 100% Outsourced my entire HVAC installation, they did zero work; resulting in utter Chaos, and zero accountability as my family was left without heat in the middle of winter for 2 WEEKS When a job that was quoted as taking 3 days took nearly 2 months. All they did was take a cut of the money, which ended up costing me much more than going with another vendor. I'm going to detail my experiences in this utter failure below. I choose Titan Upgrades to install Heat & AC into our home in Los Angeles in February of 2021 for approximately $19,000. I had a sales guy come out from Titan and do a walkthrough, we talked about the the size of GAS system I needed, number of vents, etc... He quoted me a competitive number, I was told the job would take 3-4 DAYS and I agreed to move forward with them. A few days later another group of people from Titan come out along with my "Titan project manager" to do a final walk through before the job starts. The "project manager" changed literally everything the sales guy and I agreed on, number of vents, size of system, etc... I went from having an only ac condenser installed on my roof, to now the whole system and was told "its the best way to do it"... I asked a bunch of questions and was told how he's done tons of these jobs and this is the best way, so I agreed as HVAC is not my area of expertise. I digress... From here EVERYTHING turned into a disaster. Day 1, 2 people show up from a company I've never heard of to do the install and tell me they were hired by Titan, about 2 hours later the head technician walks off the job leaving their Apprentice (who by the way, was absolutely wonderful the entire job) by himself , no work is done for the next 2 days. I call Titan and do not hear back for 24 hours from my "project manager". Day 4, & 5 the apprenti
My AC and heating was not properly working so i called these guys, after carefully inspecting it, they recommended that i change the system as it would have cost almost as much to fix, these guys are very experienced and know what they are doing. Great service!
My wife and I couldn’t be happier with the new “cool” roof and HVAC system that was installed in our home in only 3 days. From start to finish, Titan Upgrades provided a very streamline process that exceeded our expectations. Give them a call for your home upgrades.
Arman and all the guys did a great job on my windows and ac unit.
Great job on our Cool Wall paint thank you!
Titan upgrades did a fantastic job. They cleaned up after their selves every day and the roof looks wonderful.
Great company.
Excellent customer service, great financing options and quality work. What more can you ask for? HVAC and insulation was not only affordable, but job completed in less than 2 weeks. They worked around my schedule and were very accommodating! I plan to have my next project done by Titan Upgrades.
We are so pleased with our windows! Such clarity sight lines! Luis and his helpers were very professional and went above and beyond from start to finish!
EXCELENT HOME IMPROVEMENT COMPANY 100% RECOMMENDABLE
I had a great experience working with Titan. I got a new roof for my house and I couldn’t be happier with the results.Tait and Erik were fantastic handling the project from start to finish. 👍
Hey these guys were great. Everything was installed and ready to go as promised. Armen and his crew did the darn thang. Can't complain about one thing. My home is nice and cool. Thanks Titan Upgrades
We had a very good experience with this company. They were efficient and on time. Also the project manager was very helpfull
I am so happy with all aspects of dealing with Titan Upgrades. From the start they were extremely helpful & knowlegable, understanding what I wanted & needed with no pressure. They made it happen. The installers were very professional & thorough. They thought of everything & answered all my questions. I feel confident I made the right decision going with them & not having to look any further :)
We are truly pleased with the ease of the process and how great Tait was. Our experience with Titan was super quick, super easy and efficient. I was amazed at how quickly the roof was done and with no problems what so ever. Thank you, The Millers.
Iam very happy with the way my new windows look! Titan Upgrades has done an amazing job with the installation of my new windows. Eric the project manager did an exceptional job from the counseltation to the installation, was very informative and professional 👍
Great