Reviews (100)
Great and friendly!!
expensive
David and his helper were professional and efficient. They installed system, cleaned up after and explained the workings of new system.
Great customer service very attentive and quality service
consistent quality, courteous & professional service tech
Called 3 times, finally spoke to the owner still never got a call back or the estimate for new AC installation. called again left messages never heard back???
My preferred local company for all of my ac/heating service and maintenance. I have used Dependable for the past 7 years and they have always given me the best service, pricing and customer support.
Dropped them. Poor service with long wait. Cannot get to long time customers with an ac problem for days during a heat wave. Old - 10 year warranty for covered parts and labor; fixed my ac with no charge. THANK YOU!!!
My areas of concern: 1. Tardy: Our technician was late (outside of the window given). 2. Attitude: He called after the fact to ask if I still wanted him to come- yes my house is freezing. He seemed to direct his annoyance of travel time at me. 3. Price gouging: determined that a part "Honeywell zone board" needed to be replaced. Part retails for $100-150 online. Charged me $785 for the part. PLUS his labor- for a grand total of $900+. 4. Poor communication: I used online form to email company regarding my concerns twice and go no response. I am giving two stars instead of one because the man I spoke to (owner/manager?) was receptive to my feedback and reduced the price of the part 25%.
Dependable? Not at all! The only thing you can DEPEND on is that they are guaranteed to be late!! This is not the first time time that this company could not honor a 5 hour appointment window for me. But I assure you, it will be the last
Funny they have a good rating here but this is not what I experienced. I was needing a rough estimate for a evaporator coil since I needed to make a decision on who to hire. Unfortunately Dependable is one that is eliminated on the list. I dealt with a Brandon person who was not responsive at all...I mean just for the estimate that person never called back so who would want an HVAC contractor that doesnt call you back. Maybe at one point they were decent not on Yelp , Its hard to find a dependable HVAC place...find a place that truly wants to provide good service and not some place that thinks they have plenty of business. After calling Brandon back today and leaving a voicemail that I no longer have Dependable on my list he calls back and leaves a voicemail...I needed to make a decision quickly, Dependable was the only company that didn't respond out of 4 licensed HVAC companies. They only seem interested in selling new systems and mine was a repair.
Great experience and quality at every phase of the process. Dependable made a very stressful AC and heater replacement the smoothest possible!
They have the best service technicians. So glad I called.
They were prompt, precise, and cleaned up everything after they finished the install. Great job!
Brandon did a great job explaining the different systems and ideal models for our home. Install team did a good job and job was completed in a day! Thanks
Justin was professional & checked out both the furnace & a/c. He climbed into the attic to change out the fresh air filter as I requested. He reset our service reminders on the system. Great job at a fair price. Thank you!
Great service. We are repeat customers.
Thank you Dependable Heating and Air. Every person I came in contact with during my experience of purchasing and installing my new furnace and air conditioner was professional, friendly, informative and polite. Your employees were punctual and efficient. My new system works great. I wish other businesses were as great as you.
The crew did a great job and was finished earlier than expected! We finally have a new AC unit and the duo-zone is working really well. Quiet and cool!
Professional, just overpriced. The tech new what was wrong quickly but est was very high