Reviews (20)
These guys are hacks and very non professional!! As a union member of IBEW local 6 these guys come in as local union 104 members and think they can do our electrical work they connected the new furnaces to a lighting electrical circuit and then said that it’s there work when it’s obviously not it’s a electricians job to connect power and provide the correct disconnect and circuits for the job!!! Very unsafe and not professional in the city of San Francisco it’s under our jurisdiction and they came to our city and I have personally caught them doing electrical repairs and installs which is a breach of the contract agreement in this case! Do not use Matrix they are union busting Rats!
Since Covid, our business opened 2 weeks and has been closed 7 months. We had no income coming in. But this company has worked with us. During this difficult time. Plus they did good work.
Great quality of work!!! Ive been working in sheet metal since 13yo. I've never worked for a company that's this dedicated to their customers.
Matrix has been a great company to work with! Great service and friendly people.
Great company, great people, and great service.
Great company with great service. Couldn't have asked for a better group of people to work with.
Great Customer Experience!
I had a great experience with Matrix HG. It was a huge relief to work with such a professional and detail-oriented team. I would definitely recommend their services!
Great customer service! Very pleased 😃
Matrix van ran red light at 5th and market today in San Francisco, nearly hitting me in the crosswalk. I phoned Matrix gave photo and license of the van. Company so unprofessional and rude, said they would wait for the ticket to come in the mail. Shame on Matrix, we all know there are NO cameras at 5th and Market, that’s why they speed thru. Bad news
Terrible customer service, dangerous drivers
Great customer service. Always helpful, professional, and extremely knowledgeable.
Awesome company
Great customer service!
Had a great experience!
SOME COMPANIES PROVIDE GREAT SERVICE UP FRONT, BUT SOMETIMES THAT SERVICE GOES DOWN AFTER TIME. THAT’S NOT THE CASE WITH MATRIX. THEIR PRICING IS ALWAYS VERY COMPETITIVE AND THEIR SERVICE IS TOP-NOTCH. THEY ARE OUR TOP HVAC CONTRACTOR. KEN KUROPATKIN VICE PRESIDENT, CONSTRUCTION, KENNEDY WILSON PROPERTIES
I would say this is people here in the most unfriendly and unhelpful at people I guess it's cuz they have so many big contracts that they don't need the little guy they just count on there big customers and everyone else can take a back burner it's too bad companies or like this but that's how it goes I would definitely not try to get any help here again
***WARNING DO NOT USE THIS COMPANY*** THEY ARE SCAMMERS!! They Dont know what they are doing and Misdiagnos your issue to get more money! If you want a REAL HONEST COMPANY USE Delmonte. When we initially called this company we had them come out to check what was wrong with our commercial unit. When they came out to diagnose and see what is wrong with our AC they basically said our unit is no good and it was trashed and in order for us to have it up and running they have to replace the whole unit and then gave us a bid for $18,000 to replace the unit I started to question their legitimacy when They came out twice to fix my unit; and both times they came to "FIX IT" my unit STILL DID NOT WORK!! IT Didnt last Since both times they came out my unit only worked for one day and one day only and that's when they lied and said "oh, you need it replaced since both times we came out and the repair we did,did not fix the problem" this whole issue would've been prevented only if they diagnosed it right from the get go (instead of lying to get more money) instead of pushing that the unit is no good and I need to replace it I looked around and found another company to make sure that it Correlated to what this company said was wrong with my unit. I found Delmonte AC and thanks to the Delmonte company we were able to see that MatrixHG Inc were taking Advantage of us and lying about our unit and what was wrong with it. What he estimated was 10X more then what I needed to pay to get my ac up and running again. Delmonte found out our issue with the ac for the fraction of the price and I did not need to replace my unit at all didn't even SUGGEST IT! My AC is working because of delmonte coming to check it once and knowing instantly what my AC unit needed not like MatrixHG Inc; who will give you a overpriced estimate and give you a fake diagnosis just to get more money out of you. So this matrix company is a scam They overcharged me and didn't know what they were doing and OWE ME A REF
At least four of their Safety Team Members are disrespectful of marginalized people that they encounter in public places.
This company is extremely unprofessional and do a horrible job. They have come in to my business a number of times and every time have made the problem worse. They are not upfront about charges and then send you an invoice for hundreds of dollars. When coming to follow up on a problem they caused to our HVAC unit they charged us every time even though the problem was actually caused by them. I would not recommend using this Companey for a business.