Reviews (35)
My review for now is just based on getting an estimate for a new AC installation and will be updated after the installation. Metric HVAC was very responsive to all my questions regarding my options for getting a new AC installed. The technician arrived on the early side of the 2 hour time frame given which is appreciated. Their estimate was the most reasonable of three companies I contacted so I accepted their bid. They have been great with communication leading up to the installation this week. Again, will update my review after the installation.
Excellent service, highly responsive!
Service could not be beat. Best price according to my search.
Looking to replace my 24-year-old Heater and AC unit. Researched a few local companies and Metric caught my attention with it being family owned, local and excellent reviews. Hector was awesome, no pressure, no up sell, laid out all my options. I went with a Compleat replacement, there installation was clean and better than the original system. I'll recommend and use Metric HVAC again.
Stay with me on this: I had another heating company I liked a lot, but they got purchased by another company. The tech *they" sent didn't tell me why my pilot light wouldn't stay on, merely that my options were to rebuild the whole thing or replace it with something new. Honestly, it didn't seem to me that he even *knew* why it didn't work. A tech from Metric arrived as scheduled, preceded by an advance confirmation call by the office. After poking and prodding for a minor amount of time, Hector told me which part was broken (flame sensor), and approximately how much it would cost to install, but noted that he couldn't readily find the part online. When I looked, it turned out that the Williams company (who manufactured the direct-vent heater only 15 years ago) no longer makes the part and couldn't point me to any aftermarket supplier. So I'd like to point out some things: 1. Liz (at the office) also searched for the part or another solution while I pursued other avenues. 2. Importantly, she got back to me with her results in a reasonable amount of time. 3. The diagnostic was $60, which is fairly inexpensive. 4. Liz made sure I knew that if I had them do any work the diagnostic would go toward the cost. 5. Liz offered to set up an estimate for installation of other solutions. All in all, I'm impressed with the professionalism and honesty of this company and their representatives. When I figure out what the hell I'm doing I'll be calling them first, and they already have a head start on any competition.
They did an excellent job with a tricky installation.
The contractor knew just what to do once he found what was wrong fix it and was professional.
Excellent work. Professional and knowledgeable on their work. The installation was neat and efficient. Highly recommend it.
Provided prompt and efficient installation of a thermostat.
I will in a week or so. I like the way they handled my case specifically Vaneza who was very prompt, pleasant and professional.
I've known this company for several years. Just called them again after several years, glad to find them with all the quality they had before. Highly recommended!!
They are very helpful. All of my hvac issue have been resolve.
Great communication all around, quick and straight to the point will reach out again if needed.
My AC unit was really low on freon gas. Luis really saved our lives with the refill!
Luis did an excellent job! Will get their service again.
Professional and honest company.
Was able to very quickly schedule a repair for my AC, but unfortunately went with another servicer due to the urgency. Communication was very professional and there was no sales pitch to try to keep my business. Appreciate the good attitude and would recommend reaching out to them.
Luis was friendly, professional, knowledgeable, and efficient. Great service all around—from booking and customer service to the technician and repair.
I had my AC unit replaced by this company and the guys did an amazing job, very professional, clean and a good price. I highly recommend this company. Luis and his partner were fast and professional and completed the job on time. They respond to my house in 20 minutes.
Excelente servicio