Reviews (86)
very satisfied
Responsive service and friendly folks
I really like the people at Russell’s!🥳 They atre very friendly and responsive! Maybe a little expensive but everyone is these days compared to what I am used to! I was a self performing general contractor for 40 years so I not used to todays prices, Actually Russell’s is cheaper than most subs👍🥳
Excellent service. Our technicisn did great work & is very knowledgeable.
We have used Russell’s for several years. Always excellent service and professionalism. Gives us the straight talk of where are air and heating is at as far as condition. The best results always. They installed both my air conditioner and furnace as well as the attic ducting. Awesome techs and service!! 5 star
Associate represented your company in a professional manner. Very pleasant attitude. He communicated everything was fine Thank you. We would have liked paperwork for our files showing we had this service done. At this point can we get something for our records??
I have used them for years. They installed my AC. We have never Had any problems. We use them every few years for a reasonable cost to be sure we have no problem with the AC or furnace.
Angel search and was able to find a out of stock part to keep my furnace going! Thank you for your knowledge and persistence in keeping us warm!
The service was great the technician was on time my only complaint is that I called at least three times leaving a message once to try and set up an appointment and never received a return call until the day of service because they had a cancellation.
Everyone and everything was great
They never got back to me
Replaced new thermostat.
Clean, professional, courteous, and outstanding work I recommend them to everyone I know
Great and honest service.
Every employee I have talked to and every technician that I have come in contact with is kind, respectful, and knowledgeable they excel at their jobs. It's no doubt in my mind the best company in the inland empire and riverside area.
They told my elderly mother the air conditioning needed to be replaced for $3000 called another company it cost $400 to replace a part!
Make sure you get a detailed list of what they are going to charge you before agree to have anything installed. They will give you a price then after installation, the bill will be for thousands of dollars more. Also, if they repair something, be prepared for having them come back multiple times on the exact same issue.
I've had Russell's install a heater and ac system at the end of last year and then just recently a water heater. These folks are solid. They stand behind their work! I wouldn't hesitate working with them again!
I called a local company and they told me to be 5 days to come out my fan has stopped working on my air conditioner. So I called Russell's and they said they could be out that day technician came we explained what it was he says oh this is what the problem is and literally within 15-20 minutes it was fixed
Our 20+ year old Central A/C unit started blowing warm air one night last week and we knew we were in trouble. The next morning I called three companies, but due to the high number of service calls because of the August heatwave, they were understandably unable to provide same-day service. However, Alma, at Russell’s was very gracious and fortunately was able to schedule a late morning, same-day service call for us. The initial assessment by Roy was right on point. He replaced the capacitor but we could see and hear that our old compressor was really struggling. Roy was Honest and explained our replacement choices and repayment options throughly and completely. We scheduled the installation of a new Lennox/Allied unit for the following Monday. Connie, the Installation Manager, called and confirmed the work to be performed and then called one hour before their arrival. Great Customer Service. Our Installation crew of Brian, Tommy and Justin were prompt and professional. They worked non-stop.We would highly recommend Russell’s.