Reviews (100)
Great company, friendly technician who diagnosed and fixed my AC same day. Thank goodness! We appreciate you!
Fast, knowledgeable and had us up & running in no time - Fair pricing and friendly tech. Will definitely be calling these guys back.
Very professional. Very knowledgeable. Will not use another service again. Our tech was amazing. 10/10
Brandon was pleasant and professional. He did a great job explaining everything, provided pictures of what was going on with my unit and after pictures when he was finished. He came out same day and got the job done. I will always use this company. If you call them you will not be disappointed.
What a great company they came dressed up. They were so polite and professional. They gave me detailed diagnosis. And plenty of repair options. I highly recommend them.
Please be aware and search yelp reviews on the owner, Brandon Stowe before using crackerjack airpros in Little Rock. He charged me $980 for AC repairs that were not needed and the wrong equipment used for my ac unit. The wrong equipment used, caused my condenser motor to overheat and shut down 10 min after her left. He returned, and told me now I needed a $630 repair to the condenser motor. Thankfully, I was able to get a professional HVAC contractor to come out. He took photos and explained to me the capacitor put in by CrackerJack was incorrect and actually caused the motor to fail. He also showed me the other part installed by crackerjack was not even connected. Once the correct capacitor was installed my AC unit worked perfectly and without any of the parts crackerjack said I needed. I think the google reviews are false as more searching reveals the complaints against the owner of this company. Hope he is stopped.
I tried several AC companies due to the outside unit not kicking on. Unfortunately, we discovered the issue right as we were about to leave for vacation. When I called Cracker Jack Air Pros they had immediate availability. Brandon Stow was the technician and provided the best Heat/Air service I've ever received. He explained everything he did, took pictures, showed diagnostic stats, and used newer tools that provided readings both outside/inside simultaneously. He also mentioned Cracker Jack is 24/7 and doesn't charge additional amounts for weekends. I really liked that he did not press for me to signup for a yearly service plan. I'm very happy with this company and will definitely continue to use their service. At 3pm we realized our AC was having an issue and by 4:30pm it was repaired.... Great Job Brandon and sorry if that set the bar too high for everyone else reading this! 😉
I had Brandon Stowe come work on my HVac today. He was very professional, assessed the issue quickly, and communicated with me on the steps he was taking. I will definitely use this service again if there are people like Brandon working there. Also he came and did the work I needed on Mother’s Day.
Amazing service! Called on a Monday morning and had a repair man at my house within 30 minutes and our system back working within an hour of calling. Brandon was professional and personable and was very efficient! Highly recommend!
Very professional and informative!! My air is blasting with cold air now!
Came out at 10:30 had the Ac back and working with in 30 min. Quick and easy service. They don't charge a after hours fee. Great house friendly company.
Very professional, very good people, easy to work with, didn’t make us feel like we where a bother
He check everything good found the problem and put a new part out side he was very very nice and guick they even wave the price I will use again thanks for being the person that ya are
Thanks for the prompt repair of my heating system at night! 24/7 service confirmed! Brandon was excellent.
They did.more actual cleaning and maintaining than anyone else has ever done..
I had Crackerjack Pros come out and give an estimate on replacing my duct system. I met with Shane and he was very informative, friendly plus their price was most reasonable. We had a small glitch at the beginning but they were right on top of it to solve the problem. They came when they said, did a fantastic job and were through on time. I would highly recommend them to anybody that needs any kind of air conditioning work. Thanks again, Gloria
Casey was an absolute pleasure to speak with. Had a service tech, believe it was Jerry who showed up at my house within minutes of our call ending. Jerry was extremely professional and thorough through the entire diagnostics process! Isolated my problems, provided solid resolutions to a lot of my needs and offered a fair price for all the extensive work that was needed to be done. Had my home back to 65° with 3 days of calling in! Wonderful company and would highly recommend to anyone during this hot season!
I hope if you are looking at the reviews for this company, that you notice all of them are posted on the same day or all in one week. My opinion of the owners of the company are that they are amazing and want to do right by their customers. I own a heating and cooling company in Idaho and Montana and have nothing but the most respect for Cracker Jack Air Pros. Do your research outside of the reviews.
Guys did a amazing job repair my unit and now it’s back cooling thanks guys. Highly recommend this company.
Great technicians and very communicative - will use again!